$1.98 hamburger?
wtf, way too expensive for what you get.
Wow… it’s 2026
We don’t normally eat at Krystal’s, but thought we would give it a shot because we wanted to try something new. Downloaded the app and received a $3 off of $12 and because it was Krystal‘s birthday they gave us a $1 chik sandwich up to five. I went to place the order on the app, which took a few minutes to figure out because it’s different than most other fast food apps. Once I figured it out, you had to apply the promo after you were at the checkout screen unlike most apps where you can do it before. It informed me that I had to save a debit or credit card to place an order no option for Apple or Google pay. I do not store my credit card information on fast food apps because they’re notoriously bad at getting hacked.
Now I’m not gonna use the app to place the order but I can still use the coupon in store. I go through drive-through to order the five chik sandwiches. I informed the lady that I had a coupon that says one dollar up to five so $5 plus tax. I get to the window she takes my phone number scans the coupon and says the total is $19 because it will only let her discount one chik sandwich. I showed her the app where it was only going to charge me $5 plus tax for the five of them and she said the app and their POS system are completely different. I said no thank you I’m not paying $19 for what should be $5 and I drove away. That will be my first and last time ever going to Krystal’s.
It’s 2026 get Apple Pay for god sake’s.
Now I’m not gonna use the app to place the order but I can still use the coupon in store. I go through drive-through to order the five chik sandwiches. I informed the lady that I had a coupon that says one dollar up to five so $5 plus tax. I get to the window she takes my phone number scans the coupon and says the total is $19 because it will only let her discount one chik sandwich. I showed her the app where it was only going to charge me $5 plus tax for the five of them and she said the app and their POS system are completely different. I said no thank you I’m not paying $19 for what should be $5 and I drove away. That will be my first and last time ever going to Krystal’s.
It’s 2026 get Apple Pay for god sake’s.
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App
App doesn’t have every option from the menu
Customer service
Cedric makes you feel so welcoming walking into the lobby. He always greeting me when I walk in. He deserves a raise. Keep up the good job.
App
The need more options with changing and adding items to the food…
