$1.98 hamburger?
wtf, way too expensive for what you get.
Wow… it’s 2026
We don’t normally eat at Krystal’s, but thought we would give it a shot because we wanted to try something new. Downloaded the app and received a $3 off of $12 and because it was Krystal‘s birthday they gave us a $1 chik sandwich up to five. I went to place the order on the app, which took a few minutes to figure out because it’s different than most other fast food apps. Once I figured it out, you had to apply the promo after you were at the checkout screen unlike most apps where you can do it before. It informed me that I had to save a debit or credit card to place an order no option for Apple or Google pay. I do not store my credit card information on fast food apps because they’re notoriously bad at getting hacked.
Now I’m not gonna use the app to place the order but I can still use the coupon in store. I go through drive-through to order the five chik sandwiches. I informed the lady that I had a coupon that says one dollar up to five so $5 plus tax. I get to the window she takes my phone number scans the coupon and says the total is $19 because it will only let her discount one chik sandwich. I showed her the app where it was only going to charge me $5 plus tax for the five of them and she said the app and their POS system are completely different. I said no thank you I’m not paying $19 for what should be $5 and I drove away. That will be my first and last time ever going to Krystal’s.
It’s 2026 get Apple Pay for god sake’s.
Now I’m not gonna use the app to place the order but I can still use the coupon in store. I go through drive-through to order the five chik sandwiches. I informed the lady that I had a coupon that says one dollar up to five so $5 plus tax. I get to the window she takes my phone number scans the coupon and says the total is $19 because it will only let her discount one chik sandwich. I showed her the app where it was only going to charge me $5 plus tax for the five of them and she said the app and their POS system are completely different. I said no thank you I’m not paying $19 for what should be $5 and I drove away. That will be my first and last time ever going to Krystal’s.
It’s 2026 get Apple Pay for god sake’s.
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App
App doesn’t have every option from the menu
Customer service
Cedric makes you feel so welcoming walking into the lobby. He always greeting me when I walk in. He deserves a raise. Keep up the good job.
App
The need more options with changing and adding items to the food…
Jeanette Riley
I just came through the drive through at 509 West Taylor St Griffin and Adrion was waiting on me . She was so friendly , I was having a busy crazy day with so much on my mind. Her happy positive attitude put off such great vibes it changed my whole mood in such a positive way. Thank you to this sweet lady that showed what true customer service is all about.
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Very friendly
The staff were very friendly and patient with me as I was indecisive and changed my order a couple times but they were very friendly and got my order perfect!! I visited fern park store.
Happiest
Awesome customer service
Worst fast food app
Terrible app. Doesn’t work at all. Krystal’s is just a more expensive White Castle but doesn’t offer better quality. This app has been nothing but a headache. I live right next to a Krystal and would like to earn rewards or order online but it’s impossible on this app. I’ve spent countless hours just trying to place an order with no success. (Update: it’s been a couple months of me trying to place an order. Still unable to do so) They do online only deals but everytime I try to place an order it just says oops we couldn’t place your order. Every. Single. Time. I went into the store to see if they could figure it out, they couldn’t, and they wouldn’t honor the deal but yet I can’t even place an order online so what the heck. On top of that I try to earn rewards as the app has a QR code but they said they don’t even have a QR scanner at any of the locations I’ve been to, so no earning rewards either. What a joke of a company. If anything this is just a menu you can look at, which is terribly laid out at that. Never going to Krystal’s again.
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Doesn’t accept Apple Pay
App doesn’t accept Apple Pay
Cashier…….Amanda
First time at this store and it went great!!!!! Amanda was the sweetest and most professional lady I’ve seen in a long time
Time and Money
I took advantage of a promo and ordered breakfast online. The Krystal restaurant was CLOSED for breakfast. They had not yet opened at 9:30am. I dedicated way too much of my day to this. Pursuing reimbursement will require even more of my valuable time. What happened to this former icon of superb American fast food?
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ALABAMA LOVES KRYSTAL
Can we the Capitol Montgomery have a KRYSTAL Arena? WE LOVE KRYSTAL DOWN HERE IN MONTGOMERY
Very good
Good
Pastor Dan
Eating at the Krystal for over 70 years. Love their burgers and spicy chili sandwiches. Always friendly people.
Good food!
This is a great Krystal location. I always get everything I order unlike a lot of places. The food is always hot and made the way it should be. No thrown together Krystal burgers or sunrisers.
Gift card
Received a gift card for Krystal. Was declined. Contacted Krystal for explanation. Received Zero. Nada…..back
Product is good. Corporate stinks
Product is good. Corporate stinks
Great service in the drive thru
Great customer service in the drive thru yall are awesome keep it up
Incorrect
It’d be good had I got the other missing medium fry and cheese Krystal!
Worst fast food app
Terrible app. Doesn’t work at all. Krystal’s is just a more expensive White Castle but doesn’t offer better quality. This app has been nothing but a headache. I live right next to a Krystal and would like to earn rewards or order online but it’s impossible on this app. I’ve spent countless hours just trying to place an order with no success. They do online only deals but everytime I try to place an order it just says oops we couldn’t place your order. Every. Single. Time. I went into the store to see if they could figure it out, they couldn’t, and they wouldn’t honor the deal but yet I can’t even place an order online so what the heck. On top of that I try to earn rewards as the app has a QR code but they said they don’t even have a QR scanner at any of the locations I’ve been to, so no earning rewards either. What a joke of a company. If anything this is just a menu you can look at, which is terribly laid out at that. Never going to Krystal’s again.
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