From a technician
My issues were resolved promptly
Response from developer
Thanks for the detailed feedback. I’m glad remote control has been reliable for your 5 units, but the presence sensing behavior you’re describing is clearly wrong. Those automations should transition cleanly between home and away states, and they should not be firing conflicting actions from the same presence event. I also understand the frustration of having reported this multiple times without seeing it resolved. That is on us. Please reach out to me directly at matheus@teamboldr.com so I can look into your exact setup with our engineering team and understand what is happening in your case. Feedback like this is very helpful, and I’d like to help get to the bottom of it. Matheus, Co-founder and CTO @ Boldr matheus@teamboldr.com
Buggy
Response from developer
Thanks for the direct feedback. Reliability under load is a core requirement, and we agree that the experience needs to hold up during peak usage periods like weekends and holidays. We’ve been making ongoing improvements to app stability, backend performance, and infrastructure resilience to reduce these issues, but it’s clear there are still gaps to close. We appreciate you taking the time to surface it. If it comes up again please don't hesitate to reach out directly to me. Matheus, Co-founder and CTO @ Boldr matheus@teamboldr.com
Presence sensing automations have never been worked
Not easy
Response from developer
Hi there! I'm Matheus, CTO at Boldr. If you’re open to it, please reach out to me directly at matheus@teamboldr.com I would love to understand what issue you faced during the setup. We’re actively improving the onboarding to make it much faster and clearer. You’re absolutely right, setup should not take that long, and I’m sorry about the frustrating experience. Email me and I'll try to get these issues fixed. Best, Matheus
