From a technician
My issues were resolved promptly
Response from developer
Thanks for the detailed feedback. I’m glad remote control has been reliable for your 5 units, but the presence sensing behavior you’re describing is clearly wrong. Those automations should transition cleanly between home and away states, and they should not be firing conflicting actions from the same presence event. I also understand the frustration of having reported this multiple times without seeing it resolved. That is on us. Please reach out to me directly at matheus@teamboldr.com so I can look into your exact setup with our engineering team and understand what is happening in your case. Feedback like this is very helpful, and I’d like to help get to the bottom of it. Matheus, Co-founder and CTO @ Boldr matheus@teamboldr.com
Buggy
Response from developer
Thanks for the direct feedback. Reliability under load is a core requirement, and we agree that the experience needs to hold up during peak usage periods like weekends and holidays. We’ve been making ongoing improvements to app stability, backend performance, and infrastructure resilience to reduce these issues, but it’s clear there are still gaps to close. We appreciate you taking the time to surface it. If it comes up again please don't hesitate to reach out directly to me. Matheus, Co-founder and CTO @ Boldr matheus@teamboldr.com
Presence sensing automations have never been worked
Not easy
Response from developer
Hi there! I'm Matheus, CTO at Boldr. If you’re open to it, please reach out to me directly at matheus@teamboldr.com I would love to understand what issue you faced during the setup. We’re actively improving the onboarding to make it much faster and clearer. You’re absolutely right, setup should not take that long, and I’m sorry about the frustrating experience. Email me and I'll try to get these issues fixed. Best, Matheus
Difficult setup and Wi-Fi reconfiguration
From day one, I had to call customer support just to get the app to control the unit at all. Recently, I needed to change Wi-Fi networks, and that turned into another long ordeal. I came close to getting it back online once, but could never fully complete the process.
After attempting a factory reset, the screen instructed me to “hold phone near unit,” but nothing ever happened. I eventually went into my phone’s Wi-Fi settings and connected the thermostat to the network manually — not because the device told me to, but because it was the only thing that seemed to work. Even then, the screen stayed stuck on “finish in app,” endlessly spinning, and the setup never actually completed.
The hardware itself seems fine, but the onboarding, Wi-Fi setup, and app reliability are not. For a smart thermostat, basic tasks like initial setup and changing networks should be straightforward. Unfortunately, they’re not. “The app never suggested creating a new home, which turned out to be the only way to fix the issue.”
Until the app and provisioning process are significantly improved, I would hesitate to recommend this product to anyone who isn’t very patient or very technical.
Response from developer
Hi David, thanks for sharing this feedback. You’re absolutely right — changing Wi-Fi and getting through setup should be simple, and I’m sorry this turned into such a frustrating experience. What you described around getting stuck on “finish in app” and needing to manually connect is not how it should work. We’re actively improving this flow, and your note about having to create a new home is especially helpful. If you’re open to it, I’d love to help get things working properly. You can reach me directly at matheus@teamboldr.com . Any additional details or suggestions you’re willing to share there would also really help us improve the app. Thanks again for taking the time to write this. Matheus CTO, Boldr
Missing HomeKit integration
Buggy Mess
Response from developer
Hi there, I’m Matheus, Boldr’s CTO. I’m really sorry for the frustration here. This is obviously not the experience we want anyone to have, and I’d like to understand exactly what went wrong so we can fix it. If you’re open to it, please email me directly at matheus@teamboldr.com or reach out to our support team at support@teamboldr.com. If you can share the issues you ran into or any screenshots, we’ll dig into it right away and make the necessary improvements.
App does not work do not buy
Response from developer
Hi, this is Matheus, CTO at Boldr. I’m really sorry you had an experience this bad. Your heaters should absolutely work with the app, and if they didn’t, something went wrong on our side. Calling us a fraud is tough to read, but I get that it comes from frustration, and I want to understand exactly what happened so we can fix it. Please email me directly at matheus@teamboldr.com. I’ll look into your case myself and see what we can do to get your setup working or make things right. Thanks for speaking up. I hope we can turn this around.
