A disaster
The app fails constantly, does not connect withthe website, requires constantly to re login, does not work with facial recognition… has again prevented me from bidding on items today… you need to claim compensation from whoever designed it.. I am spending time with other houses whose systems function properly
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Followed lots should be most recent on top
Ap is fine, but in the followed lots section, would be better to have the most recent follows on top and not oldest. As a result you have to scroll a lot to find active lots and one is just not going to do that. This discourages bidding.
Mystery notifications that can’t be deleted
No thanks.
A very poor app
Looses connection every 30 seconds. Missed so many lots that I was keen to purchase as the UEX is so poor.
Really dysfunctional update
Hard to follow items rendering app fairly useless.
Some improvements but overall the new app is worse
Team, the new app is worse. What’s going on? Logged out everyday, not showing historical bids, constantly “unable to connect” and unable show the current bidding prices, photos not loading. I’d just revert back, I know it cost a lot of time and money for you to do this upgrade but it’s worse than the old app.
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Can’t use the app
After the latest update(May 2026), I can’t run the app: it keeps trying. I deleted and downloaded again, the same problem persists. If I go to auctions menu from the website and try to load “24 more auctions”, I get the error “can’t load more auctions”. I used this app for years without a problem. My phone is OK because I can download other apps. Please help.
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Still needs perf improvement; not engaging
still slow; wasting my time and the spinning progress arrows per lot entry are annoying to see on my iphone.
Update made app unusable
Bring back the old app. This is laggy and unstable.
Disaster upgrade
Omg what an unbelievable disappointment and disaster this upgrade was. It is now literally impossible to follow lots. Every time you log in--and the app constantly logs you out--EVERY LOT YOUVE EVER FOLLOWED IS SHOWN FROM THE BEGINNING OF TIME. Even after "unfollowing " them all. Do better!
A poor App made worse
Previous app made you go to another website to view condition report. That’s cumbersome but fine. Now this updated app forces you to have an email account linked to IOS to view it. Why don’t just embed the condition report in the app like the other 2 auction houses?
Great auction house and website
Website is great, updates realtime. Emails to Bonhams gets answered within 24 hours.
Nice but doesn’t update
App doesn’t update with lots for upcoming auctions - very buggy. Otherwise greatUI
No Customer Service
I have purchased with Bonhams several times and Customer Service in the United States is very good however, I just purchased something from overseas and I am not receiving any responses whatsoever. Very disappointed.
Would not miss a single weekly jewelry auction!very high quality offerings at very reasonable prices
No losers listed in these auctions ever. All is of interest and then you decide for yourself. Great customer service. Handles shipping of jewelry in house over 15 purchases in last several months. Moves right along. Have also bought beautiful pieces from live auctions in the UK for our daughter living there. Also from Bonhams Skinner in Boston. Fun to watch and learn because goes so quickly - informative!
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Never again
Had one experience with Bonham’s via this app and it will be my last. The customer service workers are terribly rude. Could not get answers about a lot I won for over a month. Avoid at all costs. There are better auctions out there.
Invoices
No invoice available on the app. It would be so nice to store them there. But Bonhams does not care at all apparently.
Usability Weaknesses
The app front page presents a huge list of all Bonhams auctions around the word, many labelled with generic descriptions. The location of the auction is not shown here. This can require tedious scrolling and clicking back and forth, to find auctions in a specific place. Oddly there is no way to search for the location of your choice. And when you finally get to a generalist auction there is often no filter menu allowing you to pull up only items in the category you wish. I have found myself giving up in frustration and having go online, conduct a web search for my local Bonhams branch and search using the options there.
Feels like the app is killing local branches off by making them impossible to find easily.
Adding these obvious features should be relatively simple.
Feels like the app is killing local branches off by making them impossible to find easily.
Adding these obvious features should be relatively simple.
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Keine Rückmeldung auf Fragen
Noch nie habe ich eine derart schlechten Service erlebt. Ich habe 3 Mitarbeiter („Spezalisten“) von Bonhams angeschrieben und von keinem eine Antwort auf eine Frage zu einem Lot bekommen.
Wieso gibt es denn Zuständige für Lots, wenn sie sich gar nicht melden.
Kein Wunder, dass bei Bonhams die „Top“-Lots nicht mehr verkauft werden (siehe Stafford Auction), wenn es keinen Kundenservice gibt.
Ein Top-Auktionshaus sieht anders aus!
Wieso gibt es denn Zuständige für Lots, wenn sie sich gar nicht melden.
Kein Wunder, dass bei Bonhams die „Top“-Lots nicht mehr verkauft werden (siehe Stafford Auction), wenn es keinen Kundenservice gibt.
Ein Top-Auktionshaus sieht anders aus!
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Watch consignment.
I sent pictures of a watch for an auction appraisal in May I received an acknowledgement that they got it and never received an appraisal it’s now July. I have called them and they said they someone will get back to me, I haven’t heard anything. Poor customer service.
