Good customer service
Spoke to Abdullah. He is very helpful and explained the process throughly
Poor sound quality
Really poor sound quality , none of my customers can hear me and I have to ring the. From my mobile , defeats the object if haveing the service . Won’t be renewing once my contract ends
Have an Apple Watch? Don’t use this company
After months and months of my calls dropping out and not working, trying every single solution . I finally spoke to the chief engineer turns out the issue as I have an Apple Watch. Connected to my phone. If you have an Apple Watch you can’t use this service. The Bluetooth from the watch interrupts the calls. Support suggested I don’t use my Apple Watch anymore. Joke of a company with thousands of fake reviews.
Stay well clear either get a separate work phone or move to Airlandline.
Currently about to start a legal battle with with.
Stay well clear either get a separate work phone or move to Airlandline.
Currently about to start a legal battle with with.
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Unreliable
I am experiencing a 30% dropped call rate on incoming calls which is totally unacceptable and customer service is not responding to my complaints.
New User
Shakirah did well in resolving my issue. Thanks a lot
Technical support
The Agent Nomi was very helpful to sort out the outstanding problem with my app. She Guide me through every single step very pleased with the service.
Thanks for the amazing service..
Thanks for the amazing service..
Peter
Signed up yesterday with bOnline… staff were very polite, knowledgable & professional. After a few initial tech gremlins they quickly had my service up and running. I would highly recommend bOnline. A special thanks to Naomi and all the staff who made the process a pleasure. Keep up the good work🙏☺️
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Brilliant service and in a timely manner
Shakirah V was flawless in sorting my issues out, I appreciate a good genuine customer support thanks!
Good but ….
Update - after posting review, I discover the EE issue was first flagged up over a year ago. Makes it even more frustrating and annoying this has still not been fixed!!!
Good cloud phone system - quick and easy to set up with good set of features. However the system runs off the old IPv4 tech which means it is REALLY buggy with EE or THREE Mobile on iPhones. No call connection, constant dropped calls etc. Only discovered this after signup of course …. And we run the system off EE Wi-Fi to iPhone (worked fine with previous cloud phone supplier!). I was advised this is a well known issue and there is a temp patch to sort it - which works fine for the BOnline phone app, and does sort the call issues out. But it also disables ALL other mobile and Wi-Fi capabilities of the iphone while the patch is installed. So either constant install/ delete is required of the patch (which in itself also causes issues) or you are totally unable to use the mobile phone for anything but calls when no Wi-Fi - yes, really! It’s quite shockingly bad for this to happen with the IPv4 patch they give you. The temp patch, I was advised, would only be needed for a few weeks as an updated app would be released May 5th 2023. It’s now mid-June and I am told the app will be upgraded “soon”. So no timescale now, then?? Really disappointed I seem to have been mislead when I signed up. Shame as the system is good otherwise. Devs - PLEASE, PLEASE get the app update sorted and released asap so I can removed the really troublesome patch BOnline gave me! I’d love to stay with BOnline, but I’d like to be able to use my mobile phone too!!! Thank you!
Good cloud phone system - quick and easy to set up with good set of features. However the system runs off the old IPv4 tech which means it is REALLY buggy with EE or THREE Mobile on iPhones. No call connection, constant dropped calls etc. Only discovered this after signup of course …. And we run the system off EE Wi-Fi to iPhone (worked fine with previous cloud phone supplier!). I was advised this is a well known issue and there is a temp patch to sort it - which works fine for the BOnline phone app, and does sort the call issues out. But it also disables ALL other mobile and Wi-Fi capabilities of the iphone while the patch is installed. So either constant install/ delete is required of the patch (which in itself also causes issues) or you are totally unable to use the mobile phone for anything but calls when no Wi-Fi - yes, really! It’s quite shockingly bad for this to happen with the IPv4 patch they give you. The temp patch, I was advised, would only be needed for a few weeks as an updated app would be released May 5th 2023. It’s now mid-June and I am told the app will be upgraded “soon”. So no timescale now, then?? Really disappointed I seem to have been mislead when I signed up. Shame as the system is good otherwise. Devs - PLEASE, PLEASE get the app update sorted and released asap so I can removed the really troublesome patch BOnline gave me! I’d love to stay with BOnline, but I’d like to be able to use my mobile phone too!!! Thank you!
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Good customer service
Mujaahid Salie - very helpful!
Kaylie
She help with application and best service I got today
Too many Admin Issues .
As a new customer, too many admin errors in taking
unauthorised payments , and waiting 10 days to get the payments back , spent hrs and hrs dealing with these issues , totally unprofessional in dealing with issues . As well unable to dial out . I lost trust in the BOnline to deliver the service and arrangements as agreed I had to port my number over to another provider .
unauthorised payments , and waiting 10 days to get the payments back , spent hrs and hrs dealing with these issues , totally unprofessional in dealing with issues . As well unable to dial out . I lost trust in the BOnline to deliver the service and arrangements as agreed I had to port my number over to another provider .
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Hi Alee thank you
Hi Alee thank you so much for all you your help spending over an hour with me and sorting my problems also as mentioned I will go to myBroadband with you when my contract is finished you work for an amazing company and the best experience in my 35 years of being in the business
Alfreda Kim Baeyer’s
Excellent services. Thank you. Very professional and helpful
Top service
Alfreda is very helpful!!!
Made my life very easy
God bless
Made my life very easy
God bless
Customer service
Abdullah has been excellent helping today thank you
Call quality good, everything else awful
Update: Contacted their complaints department THREE TIME in the last week and no reply. What a joke of a company.
Signed up and ported my number over. First cause for concern was that it took them a full 30 days to complete the port. Second concern was that to get contacts into their system you have to import via outlook to their servers. Dodgy. Third is the desktop and phone apps. They are truly awful. I wanted to use my own VoIP software but bOnline don't allow that - no SIP servers at all so you are forced to use their crappy app. Fourth is during the first week I kept getting robo calls from their offices. It would ring once and then stop. Four or five times a day for a period of three or four days. I complained about this but no help was given. Fifth. Want to make occasional international calls? You need to buy a package for that. Ridiculous. Sixth. The "free" number they give you for testing etc is not free. You'll be charged £3 per month for it. Phone their tech support and get it cancelled if you aren't using it. Last one. After complaining numerous times about these points to the onboarding contact they went silent and I've heard nothing more in the last few weeks. I've now ported my number away from them to a real VoIP company (voipfone), I'll be able to use my own software choice and can call internationally without having to buy add-ons. I will say one good thing though - their tech support (South Africa) are excellent. Very helpful and very good. No complaints about them at all. I'm planning on getting out of the contract as soon as humanly possible. I'm sure that bOnline will work for most people but for me and my work flow it has been painful from start to finish.
Signed up and ported my number over. First cause for concern was that it took them a full 30 days to complete the port. Second concern was that to get contacts into their system you have to import via outlook to their servers. Dodgy. Third is the desktop and phone apps. They are truly awful. I wanted to use my own VoIP software but bOnline don't allow that - no SIP servers at all so you are forced to use their crappy app. Fourth is during the first week I kept getting robo calls from their offices. It would ring once and then stop. Four or five times a day for a period of three or four days. I complained about this but no help was given. Fifth. Want to make occasional international calls? You need to buy a package for that. Ridiculous. Sixth. The "free" number they give you for testing etc is not free. You'll be charged £3 per month for it. Phone their tech support and get it cancelled if you aren't using it. Last one. After complaining numerous times about these points to the onboarding contact they went silent and I've heard nothing more in the last few weeks. I've now ported my number away from them to a real VoIP company (voipfone), I'll be able to use my own software choice and can call internationally without having to buy add-ons. I will say one good thing though - their tech support (South Africa) are excellent. Very helpful and very good. No complaints about them at all. I'm planning on getting out of the contract as soon as humanly possible. I'm sure that bOnline will work for most people but for me and my work flow it has been painful from start to finish.
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Good service
I’m a customer with bOnline for 2 years and I’m very happy with it, app can get glitchy sometimes but if phone updates are up to date then everything works fine, sometimes need to close app and start again but it’s minor thing and apart of that everything is fine.
Customer service is always very helpful and I’m really pleased with my recent help received from Kaylin.
Recommend to anyone
Customer service is always very helpful and I’m really pleased with my recent help received from Kaylin.
Recommend to anyone
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Ayanda
Ayanda was so patient and fantastic with me. What a service. I pray all staff are like this wonderful woman. Thank you for sorting things out for us. Very grateful.
Excellent customer service
I had some issues with my bonline business phone line and a customer support associate person named Kaylin, she helped me go thorough the issue and successfully resolved my queries.
I’m highly satisfied with her professionalism , listening skills, and overall customer support.
I’m highly satisfied with her professionalism , listening skills, and overall customer support.
