Thugs
After waiting for more than a month, I finally cancelled the order. Now it looks like I’ll only get the item price back, while Boodmo gets to keep the delivery charges. That’s completely unfair.
I have no idea when I’ll even receive my refund. This has been one of the worst online shopping experiences I’ve had. Never buying from Boodmo again. I’d rather pay a little extra and buy from a local shop than deal with this kind of service.
Response from developer
Dear User, we're sorry to hear about your experience and sincerely apologise for the inconvenience caused. Please note that if an order is cancelled before delivery, the full amount, including the shipping and service charges paid for that part, is refunded from our end. If you believe your refund does not include the applicable charges, please raise a ticket at support@boodmo.com with your order details. Our team will review your case and update you on the status at the earliest.
Best place to order spare part
Response from developer
Dear User, Thank you for your kind words! We're glad to hear that you found boodmo a convenient place to search and order spare parts. We appreciate your support and look forward to serving you again in the future.
Positives and Negatives
1, you can find many rare OEM parts at Boodmo
2, It provides the car OEM parts manual, so you can verify that the parts is suitable, still slight error is there.
3, BOODMO says they’ll refund within 7 days but that’s true,
Negatives,
1, Order only through BOODMO FULFILLED suppliers, others are not interested and they won’t send you the parts and finally you’ll be forced to cancel the order.
I ordered parts through many suppliers but PUNE/ SWA, BENGALURU, DELHI/TKL, JAIPUR/SPF are the suppliers sent me the parts OTHER SUPPLIERS don’t even respond. Finally we will have to cancel the order and wait for the refund
2, Boodmo doesn’t have a CUSTOMER CARE, you can only send messages through BOODMO App, I haven’t get any reply yet. They offer WhatsApp chat facility but it will only help you find parts, not for returns refunds or any other query. It’s like you are trying tell a complaint to a RADIO.
4, BOODMO APP offer RETURN Option but they won’t take, don’t expect anyone come and pick the damaged item which they send you
5, One of the part I ordered was not suitable for my car but boodmo was showing it is an OEM part of my car, it was a pair of headlight dust cover.
Still I’m using it because they do refund on time and you can find many rare parts
Response from developer
Hi, we’re sorry to hear about your experience and understand your concerns regarding delays, support response, and returns. Regarding support, you must have received responses on your raised tickets. However, if you have not received any update, we request you to kindly share your ticket number and concern details at [support@boodmo.com] so that our team can check and assist you further. Further, please note that we do provide a 10-day return policy for eligible cases. We would like to review your concern and update you accordingly. Kindly raise a support ticket along with the order details so that our team can investigate the matter further.
Spam website please avoid ordering from this site
Launched many support requests all of them are assigned to Anuj Kumar I never got any replay till date. I don’t even know will I get a delivery or not. No communication from the team no support I am not expecting 1 mins or 1 hrs reply but not able to replay for days what’s happening? What is this ?
Response from developer
Dear User, we’re really sorry for your experience — this is not the level of service we aim to provide. It appears there may have been an issue with the delivery or communication from the courier partner. Please be assured that we take this seriously. Kindly share your order ID or raise a support ticket with us so we can check this on priority and assist you with a resolution at the earliest.
Worst service and customer support
Response from developer
Dear User, we sincerely apologise for the inconvenience caused. Please note that not all products listed on our website are readily available, many are arranged on order. In cases of supply constraints, delays may occur. We're continuously working to improve our product availability. For any specific issue, please contact our support team with your order details so we can assist you promptly.
