Thugs
I ordered an engine cover for my Volkswagen Vento over a month ago, and it still hasn’t been delivered. The seller kept pushing the delivery date again and again, while Boodmo did absolutely nothing to help.
After waiting for more than a month, I finally cancelled the order. Now it looks like I’ll only get the item price back, while Boodmo gets to keep the delivery charges. That’s completely unfair.
I have no idea when I’ll even receive my refund. This has been one of the worst online shopping experiences I’ve had. Never buying from Boodmo again. I’d rather pay a little extra and buy from a local shop than deal with this kind of service.
After waiting for more than a month, I finally cancelled the order. Now it looks like I’ll only get the item price back, while Boodmo gets to keep the delivery charges. That’s completely unfair.
I have no idea when I’ll even receive my refund. This has been one of the worst online shopping experiences I’ve had. Never buying from Boodmo again. I’d rather pay a little extra and buy from a local shop than deal with this kind of service.
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Response from developer
Dear User, we're sorry to hear about your experience and sincerely apologise for the inconvenience caused. Please note that if an order is cancelled before delivery, the full amount, including the shipping and service charges paid for that part, is refunded from our end. If you believe your refund does not include the applicable charges, please raise a ticket at support@boodmo.com with your order details. Our team will review your case and update you on the status at the earliest.
Best place to order spare part
Best place to view and order part . My car is 2006 model . After searching offline or in online other platform looks like no chance to get part . But boodmo helped every time I have been ordered more than 5 times all are successful and genuine product . Even there is return policy and money refund policy is great , even if spare part is out of stock . You need to wait very soon chances of availability. You can trust boodmo as per my purchase experience
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Response from developer
Dear User, Thank you for your kind words! We're glad to hear that you found boodmo a convenient place to search and order spare parts. We appreciate your support and look forward to serving you again in the future.
Positives and Negatives
Positives
1, you can find many rare OEM parts at Boodmo
2, It provides the car OEM parts manual, so you can verify that the parts is suitable, still slight error is there.
3, BOODMO says they’ll refund within 7 days but that’s true,
Negatives,
1, Order only through BOODMO FULFILLED suppliers, others are not interested and they won’t send you the parts and finally you’ll be forced to cancel the order.
I ordered parts through many suppliers but PUNE/ SWA, BENGALURU, DELHI/TKL, JAIPUR/SPF are the suppliers sent me the parts OTHER SUPPLIERS don’t even respond. Finally we will have to cancel the order and wait for the refund
2, Boodmo doesn’t have a CUSTOMER CARE, you can only send messages through BOODMO App, I haven’t get any reply yet. They offer WhatsApp chat facility but it will only help you find parts, not for returns refunds or any other query. It’s like you are trying tell a complaint to a RADIO.
4, BOODMO APP offer RETURN Option but they won’t take, don’t expect anyone come and pick the damaged item which they send you
5, One of the part I ordered was not suitable for my car but boodmo was showing it is an OEM part of my car, it was a pair of headlight dust cover.
Still I’m using it because they do refund on time and you can find many rare parts
1, you can find many rare OEM parts at Boodmo
2, It provides the car OEM parts manual, so you can verify that the parts is suitable, still slight error is there.
3, BOODMO says they’ll refund within 7 days but that’s true,
Negatives,
1, Order only through BOODMO FULFILLED suppliers, others are not interested and they won’t send you the parts and finally you’ll be forced to cancel the order.
I ordered parts through many suppliers but PUNE/ SWA, BENGALURU, DELHI/TKL, JAIPUR/SPF are the suppliers sent me the parts OTHER SUPPLIERS don’t even respond. Finally we will have to cancel the order and wait for the refund
2, Boodmo doesn’t have a CUSTOMER CARE, you can only send messages through BOODMO App, I haven’t get any reply yet. They offer WhatsApp chat facility but it will only help you find parts, not for returns refunds or any other query. It’s like you are trying tell a complaint to a RADIO.
4, BOODMO APP offer RETURN Option but they won’t take, don’t expect anyone come and pick the damaged item which they send you
5, One of the part I ordered was not suitable for my car but boodmo was showing it is an OEM part of my car, it was a pair of headlight dust cover.
Still I’m using it because they do refund on time and you can find many rare parts
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Response from developer
Hi, we’re sorry to hear about your experience and understand your concerns regarding delays, support response, and returns. Regarding support, you must have received responses on your raised tickets. However, if you have not received any update, we request you to kindly share your ticket number and concern details at [support@boodmo.com] so that our team can check and assist you further. Further, please note that we do provide a 10-day return policy for eligible cases. We would like to review your concern and update you accordingly. Kindly raise a support ticket along with the order details so that our team can investigate the matter further.
Spam website please avoid ordering from this site
I was never contacted when I ordered it was showing tomorrow delivery next it was updated to 28 th and now it shows unable to contact no one called me for delivery looks like people are scamming in this app please be aware and don’t make any purchases please scam app. Don’t trust this website this is a scam for most of the time I have paid the money and the delivery was showing 1day later changed to 3 days I taught okay I will get it how ever but the thing is I never got it from weeks together tracking info noting says out for delivery and by evening the page doesn’t work. Same story every day
Launched many support requests all of them are assigned to Anuj Kumar I never got any replay till date. I don’t even know will I get a delivery or not. No communication from the team no support I am not expecting 1 mins or 1 hrs reply but not able to replay for days what’s happening? What is this ?
Launched many support requests all of them are assigned to Anuj Kumar I never got any replay till date. I don’t even know will I get a delivery or not. No communication from the team no support I am not expecting 1 mins or 1 hrs reply but not able to replay for days what’s happening? What is this ?
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Response from developer
Dear User, we’re really sorry for your experience — this is not the level of service we aim to provide. It appears there may have been an issue with the delivery or communication from the courier partner. Please be assured that we take this seriously. Kindly share your order ID or raise a support ticket with us so we can check this on priority and assist you with a resolution at the earliest.
Worst service and customer support
The worst service they are providing in terms of product delivery in the name of OEM products. They keep on shifting delivery dates multiple times and when approached to their customers support you will hear only one answer that their sellers are procuring material or parts which usually takes time because it an online plate form and they have to deal with multiple automobile parts. As if they are only the online plate form dealing with multiple products with multiple parts. Even they will suggest you to cancel the order if you can’t wait instead of improving their service quality. If product is not available why do they give tentative delivery timelines and if once ordered why it takes them more than 1 to 2 or sometime more months to procure the said item. Worst service.
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Response from developer
Dear User, we sincerely apologise for the inconvenience caused. Please note that not all products listed on our website are readily available, many are arranged on order. In cases of supply constraints, delays may occur. We're continuously working to improve our product availability. For any specific issue, please contact our support team with your order details so we can assist you promptly.
Best among its kind. A highly satisfied user.
The concept is great, a marketplace only for automobile spare part. My car was 2014 model, so it was very difficult to find spares. But when i looked it up everything from Bolts and screws to Bumpers and Dashboard was available for my car. I was skeptical about ordering at first because of all the negative reviews about products not delivering, refund issues, 3rd quality product etc. But i didn’t have any option so i proceeded to buy. I ordered 1 Front bumper, 1 Rear Bumper, 1 Fog lamp, 1 Tail lamp and rear reflector all together for ₹10k. The delivery and handling charge was ₹10k. This massive handling charge is only the issue. Anyway i didn’t have much expectations about the spare parts i ordered because of all the negative reviews. But surprisingly all the spare parts came eventhough they took 5-10 days more for delivery than what they showed me initially.
And i was shocked at the quality of the product. It was same as the original part. They have the picture for all the sparepart given. All you need to do is order the proper product and choose origin as OEM.
And i was shocked at the quality of the product. It was same as the original part. They have the picture for all the sparepart given. All you need to do is order the proper product and choose origin as OEM.
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Worst service
They will show you a delivery date at the time of purchase. Later they will keep on postponing the delivery date until 2-3 months. And suddenly one day after waiting so long they will themselves cancel the product.. 😂 without even informing. You will keep waiting & waiting. You will have to pay them in advance and after few months they will refund. They will use your money for these months and gather interest for them. 😂this is their actual policy. In the name of platform charge & delivery they will keep looting you. No call centre, no customer support. It’s pathetic. I have not seen such a worst customer service app in India. Out of 100 products shown on app there are hardly 10 products available with them. Think & order. I would not recommend buying from them.
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Response from developer
Dear User, Thank you for your feedback. To help you better, we kindly request you to raise a support ticket through our website or app by clicking on the support icon. Our team will be happy to assist you promptly and resolve your concern.
worst service support
Suppliers are not bothered to update the stock details after ordering the delivery dates keep on changing for no reason. If they don't have stocks they should not list the product in the app..
The only way to reach support is through feedback section and most of the time they will be in hurry to close the tickets without resolving the reported issue.
For the order which I have placed waited for several days but they used to keep on changing the delivery dates until last minute before I cancel my order there are no updates on shipping, so finally decided to cancel the order after which to my surprise they have updated the shipping details and also stated that I have returned the product which is junk update... I haven't got my refund yet...
Not sure this is a genuine platform to buy accessories.. do they think that we are ordering toys to play not right we are ordering for our immediate necessities, not sure why such apps are not validated by Apple after so many worst reviews.
The only way to reach support is through feedback section and most of the time they will be in hurry to close the tickets without resolving the reported issue.
For the order which I have placed waited for several days but they used to keep on changing the delivery dates until last minute before I cancel my order there are no updates on shipping, so finally decided to cancel the order after which to my surprise they have updated the shipping details and also stated that I have returned the product which is junk update... I haven't got my refund yet...
Not sure this is a genuine platform to buy accessories.. do they think that we are ordering toys to play not right we are ordering for our immediate necessities, not sure why such apps are not validated by Apple after so many worst reviews.
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Scam-like Service – Stay Away!
Terrible experience, yet again! This is not the first time I’ve faced issues with this platform. I ordered a product on January 4 with an estimated delivery date of January 29, only for it to be delayed to February 12 without any explanation. Another product I ordered earlier was canceled by the seller without my consent. This has happened to me multiple times, showing a clear pattern of unreliable service, poor communication, and lack of accountability. I’ve waited over a month with zero resolution. This platform is a waste of time and money—avoid at all costs!
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Service has gone bad lately
I have been purchasing parts on boodmo from its starting days. Service was really good, spares arrived on time, quality was good, return process has been taken care until about a year and half ago. Now orders are revised without concrete timeframe, stock numbers are inflated to make you order, return process goof ups, higher delivery fees and on top of it a ridiculous platform fee, wrong aftermarket parts being sent even if we select no for part replacements, all the nonsense is happening. All this started because once they have acquired enough users, they wanted to mint money and increase their app valuation after the last funding round. So they try to convert us as business consumers and make us buy more but the algo is so wrong that even a single car owner is contacted for conversion. Ok fine that gone bad with algo, then they increased delivery charges, still fine with customer. And they started charging for part number viewing etc. still fine to some extent. Now the ridiculous platform fee, no good explanation on why they charge it every transaction, some times parts cost is trumped by delivery and platform fee. Now whoever is planning the application feature monetisation from their team is seriously doing wrong. It has been close to six months since I made my last order, may be I won’t make it again. Long live Boodmo!!!
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Delivery standards are worst
Its been 6 days since I have placed my order but the apps tells that it's still in processing stage also does not help to tell me the exact date of Dili very of the brake pads. This is a serious concern If you people take 15-20 days for Delivery. My brake pads are about to finish and earlier the app did not told that order will take 20 days to deliver I would have never placed my order on boodmo. Also purchasing at higher value than spare part shops near me as requested paid platform fees, standard delivery fees but this is the service we get from boodmo.
Request you to please expedite your delivery process as in today's era also you people want 20 days of delivery time.
Also request you people to please connect us with some executive to listen our concerns and not using these robochats which irritates the most.
Thanks for such pathetic services from boodmo.
First and last purchase from this platform if it takes this much time for delivery of product.
Request you to please expedite your delivery process as in today's era also you people want 20 days of delivery time.
Also request you people to please connect us with some executive to listen our concerns and not using these robochats which irritates the most.
Thanks for such pathetic services from boodmo.
First and last purchase from this platform if it takes this much time for delivery of product.
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Degrading quality of service
Initially this was a good app and I was using from the time of their inception however now their service is Highly degraded. For example I had ordered headlight assembly for my car and later I came to know that only 10 days are given for return. Now in this case it's not something that you can just fix and remove for return and they also don't provide any such service. Inspite of informing in time of the defect of the product and they have even marked it for return but yet they are now not taking back the product. I am highly dissatisfied and disappointed with this service currently. Highly recommended not to use this platform
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Scam or Sham
I placed an order for a heating control unit on 29th August from their website for my car, with expected delivery time of 17th September. Fast forward to 17th no update, raised a ticket on their website support when I noticed the date changed to 23rd September only to receive a copy paste template that they are an e-commerce marketplace and they don’t keep stock of any parts and they are sorry about the situation which they are working on resolving. Post 23rd September again a follow up and again a standard response with the new delivery timeline as 29th September. They don’t have a call centre, nor do they contact you proactively to speak to you and reach a solution, I’m sure they are a bootstrapped company making no money not being able to take accountability of the situation created by their own lack of supply chain management. Do not ever order anything from them, I’m going to take them to court if they don’t deliver the product on time.
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Fake
Fake agents, payment will not return back, no Costmer support
Worst service. Don’t download or order
Boodmo is hopeless app. You will find the product you want but it will not get delivered to you. No one cares to even send an update on what’s happening. If you call on the useless customer care number you will end up having useless IVR options and no one to answer your query. I would strongly say don’t download or order. The prices given here are also fake as for my order a total of 500₹ got added during checkout for delivery and platform charges. If I would have paid 100₹ extra I would have got the work done from Honda service station in a single day. I would again say, don’t order and get cheated.
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Stupid system of purchasing points to see part numbers
I have bought a few parts from Boodmo and experience was good. I want to buy more but they don’t display the full part numbers. Who wants the hassle of returning stuff in case I get the incorrect part number. Why should I pay extra to view part numbers.
Ford parts are available here and people will surely order if they display the full part numbers.
I am sure they are losing out on more sales than the revenue they make on people spending to see part numbers. Idiotic policies like this kill sales.
Ford parts are available here and people will surely order if they display the full part numbers.
I am sure they are losing out on more sales than the revenue they make on people spending to see part numbers. Idiotic policies like this kill sales.
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Fake
Fake agents, payment will not return back, no Costmer support
Worst Service
I had ordered Gear Knob for my Xuv 500. These people took 2 months and eventually didn’t deliver the product instead they keep updating the delivery date for days together, when I wrote to customer care not once but twice, I got an answer you can wait or get it refund (seriously waiting for months and months to get the product delivery is really pathetic and frustrating) so I had to cancel and got the refund. 2nd mistake is believing this frauds again !! I quickly ordered a different gear knob, again I am facing the same issue.. the delivery date is just changing.. and nothing is yet processed.. I will surely report in other platforms as well. This company is just bogus fraud. Don’t ever use this app, instead please use other platform, at least they give authentic support/service and information.
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Good app
I have recently ordered a RH mirror for my Hyundai 2017 elite i20. Placed the order in October 23rd, 2023. Got the item on November 2nd, 2023. Over all a good experience with this platform. It’s my first time using this. Giving 4 starts because I have to wait for the app to finish downloading data from server (may be list of inventory update or something). If that is sorted out, would have given 5 star. Also if priority shipping is available for extra delivery fee, that would be great. That way we can get the item much faster.
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Payment options
Just updated the app today, one thing that changed is part numbers are hidden now. When you click on purchase options, only cryptocurrency payment option is shown. Most importantly, why this App is getting paid? Now it will be difficult to see and order parts
