Booking.com User Reviews

Customer Experience

Positive experience60.0% of reviews
Neutral2.8% of reviews
Negative experience37.2% of reviews

~ Based on 8,289 written reviews from the US App Store.

What users say

Is Booking.com Safe?

Booking.com: Hotels & Travel appears safe based on user ratings. AppsHunter Safety Score for Booking.com is 96/100.

This assessment is based on 2,087,691 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.2% of ratings point to a safe experience
1.4% of ratings suggest some concerns
1.4% of ratings point to a risky experience

~ Based on 2,087,691 App Store ratings for Booking.com.

Is Booking.com Legit?

Booking.com: Hotels & Travel appears to be a legitimate app. AppsHunter Legitimacy Score for Booking.com is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

I am so fed up

I booked a place to stay, had a miserable time, was told by the owner to contact customer service. CS promised to get back to me within 24 hours and didn’t, I can’t even message them anymore. Always just go directly through well-known hotel websites. This has cost me over $100 and I have no way to get my money back.
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Santa Teresa House in Verona do not recommend

I have asked the Accomodation for a cancellation 2 days before my trip and 1 day after I made a booking . Explained that I was going from Spain and because of the horrible traffic can’t arrive on time . They refused and didn’t cancell. Really don’t recommend them . Such a lack of understanding.

Süper

Herzaman en güvenilir uygulama

Awesome easy saved

Great app saves $$$

Satisfied

Better prices by far compared to Airbnb.

Cold moon inn - Nanaimo BC

The cold moon inn was the most enjoyable stay. It was clean, comfortable and very easy to find. Patrick, the contact person went above and beyond to make her stay completely enjoyable. I would 100% recommend this place.

Avoid

Awful customer service

Great app

Very easy to use

AI Hotline usless

Unable to find help. Wasted several hours on AI hotlines while in a remote area during a rainstorm unable to access my booking.

Great service

It’s always a pleasure to have all my reservations thru Booking.com im secure and never had no issues ,customer service is top notch

We just got here

We have been here for 10 minutes and we already love it .
The owners are very kind and the place will not disappoint you!! It has everything you need to feel at home. Definitely appreciate it so much!! ❤️

Awful

Awful app, awful company, awful property owners. Awful customer service awful awful awful

Very Disappointed with the Pricing

I booked this hotel, and just a few hours later the price dropped by around $300. This feels very unfair. The hotel also does not meet the standard of a true 5-star property—the rooms are old and outdated. Overall, I expected much better for the price I paid.

Cannot contact customer service

I had a trip last week, got scammed by a hotel due to wrong room information listed on Booking. But cannot reach Booking's customer service, no response after a day.

Actually pretty awesome!

It’s my first time ever using it, I am 19 and have very strict parents and just finished a week of being grounded for drinking and I’m looking forward to this! It’s actually really easy to use!

Great place!

Beautiful property, very clean, great kitchen and living. Host was very accommodating. Highly recommended! Thank you!

Always easy to book

Very easy to use app and always good feedback from owners of properties. Like the good option to alter dates and cancellations with short notice. Nice map structure on website

Flat review

Such a clean and comfortable flat, in a great location. Would love to stay here again.

Great place

Sold my house & moved out, but needed a place to stay for a few days until I could move in to my new place. Forgot to book a hotel, but I found this place & they took me in right away. The hotel is clean & has just about everything you might need for a personal or business stay. It’s a fairly new building & the self parking lot is extremely lit up! I will definitely be back!
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Failed booking

I booked 3 rooms over 2 bookings some time ago. A family meeting for an ill relative, so chose the free cancellation option. I received notification that funds would be taken on a particular date, so made sure money was available as I knew I would be uncontactable during that time. The payment was taken at a later date when the funds had dropped below the threshold so the room was cancelled.
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