Good experience
Excellent experience; the owner is very kind and helpful. Highly recommended.
Mrs Tessa Callwood
I booked the Rendezvous Hotel in Melbourne several weeks ago - for the night of 23rd Sept.
when i tried to check on my booking 5 days prior to arrival, i found both a letter welcoming to the hotel & a message telling me that my booking was cancelled - with no explanation.
As a result i tried to rebook the room & in the rush mistakenly booked for the night of 9/19/26.
I then found that i could expect no refund & could not get my original booking restored.
How this happened is beyond my understanding & i would very much appreciate some indemnification, both for my loss of funds as well as the extreme inconvenience of losing my booking.
As a booking agency that prides itself on good service i could never recommend you or your service.
Sincerely etc.,
when i tried to check on my booking 5 days prior to arrival, i found both a letter welcoming to the hotel & a message telling me that my booking was cancelled - with no explanation.
As a result i tried to rebook the room & in the rush mistakenly booked for the night of 9/19/26.
I then found that i could expect no refund & could not get my original booking restored.
How this happened is beyond my understanding & i would very much appreciate some indemnification, both for my loss of funds as well as the extreme inconvenience of losing my booking.
As a booking agency that prides itself on good service i could never recommend you or your service.
Sincerely etc.,
Show more
Horrible Horrible stay
They didn’t tell us until e reached the property that there is no parking. They didn’t give us the refund too
Oseni
Very good
Simplicity
Always use booking.com it’s absolutely brilliant 👍
My Go To Reservations
I love the ease of traveling with Booking.Com. Haven't had a hiccup yet! Bravo!
1/10 — Inaccurate listing, zero customer protection, and insulting support
I haven't used Booking.com in 10 years, and after this experience, I will not use it again. The property description published on the platform completely contradicts reality, and the customer support is useless and patronizing.
1. Misleading Listing & Absurd Support Responses (Airport Shuttle):
* The hotel page explicitly listed "Airport Shuttle" as an available facility. I booked this property specifically for this amenity.
* When I contacted the hotel to arrange the transfer, they confirmed in writing that they do not operate any shuttle service (free or paid) and directed me to public city buses.
* When I reported this misleading information to Booking.com, support agent Michael Nerry blamed me, explicitly stating that I should "carefully review preferences when selecting a property." He argued that since the listing didn't specify the shuttle was free, I was at fault.
* I never demanded a free shuttle; I was fully prepared to pay for it. However, the service does not exist at all. Furthermore, standard facilities like bed sheets or towels are also not explicitly marked as "free" on the page, yet guests are not charged extra for them upon check-in. In over 20 years of international travel, every hotel listing an airport shuttle without an extra-fee indicator has provided that exact service. Passing off public buses as a hotel shuttle is false advertising.
2. Room Downgrade & Unhelpful On-Site Support:
* Upon check-in, the hotel failed to provide the Standard Single Room I paid for. Instead, I was downgraded to a room crowded with three single beds and an inferior view.
* The front desk refused to fix the issue, claiming no other rooms were available.
* I tried contacting Booking.com support via chat, but received no assistance. When I called, the agent said they "could not reach the property" and refused to resolve the situation on-site.
3. Insulting "Compensation":
* As compensation for being placed in a downgraded room and experiencing non-existent amenities, Booking.com issued a paltry €14.
* Instead of refunding my original payment method (from which real money was deducted), they issued this €14 as Booking.com Wallet Credit. Since I have no intention of ever using this service again, this credit is useless.
The platform does not verify its properties' claims, protects dishonest partners over customers, and offers useless compensation when things go wrong. I strongly advise against using Booking.com.
1. Misleading Listing & Absurd Support Responses (Airport Shuttle):
* The hotel page explicitly listed "Airport Shuttle" as an available facility. I booked this property specifically for this amenity.
* When I contacted the hotel to arrange the transfer, they confirmed in writing that they do not operate any shuttle service (free or paid) and directed me to public city buses.
* When I reported this misleading information to Booking.com, support agent Michael Nerry blamed me, explicitly stating that I should "carefully review preferences when selecting a property." He argued that since the listing didn't specify the shuttle was free, I was at fault.
* I never demanded a free shuttle; I was fully prepared to pay for it. However, the service does not exist at all. Furthermore, standard facilities like bed sheets or towels are also not explicitly marked as "free" on the page, yet guests are not charged extra for them upon check-in. In over 20 years of international travel, every hotel listing an airport shuttle without an extra-fee indicator has provided that exact service. Passing off public buses as a hotel shuttle is false advertising.
2. Room Downgrade & Unhelpful On-Site Support:
* Upon check-in, the hotel failed to provide the Standard Single Room I paid for. Instead, I was downgraded to a room crowded with three single beds and an inferior view.
* The front desk refused to fix the issue, claiming no other rooms were available.
* I tried contacting Booking.com support via chat, but received no assistance. When I called, the agent said they "could not reach the property" and refused to resolve the situation on-site.
3. Insulting "Compensation":
* As compensation for being placed in a downgraded room and experiencing non-existent amenities, Booking.com issued a paltry €14.
* Instead of refunding my original payment method (from which real money was deducted), they issued this €14 as Booking.com Wallet Credit. Since I have no intention of ever using this service again, this credit is useless.
The platform does not verify its properties' claims, protects dishonest partners over customers, and offers useless compensation when things go wrong. I strongly advise against using Booking.com.
Show more
Great location with attentive staff
Everything was great. We walked everywhere and all inquiries were responded to pronto and followed up with! Thank you for great accommodations🙏
Fabulous!
Best location, super clean and comfy. Will be back. Chris and Rhonda delightful.
Bookings
Bookings site for rating reviews are spot on.
Ease
I made two different bookings in different locations.. I messed one up on dates. Super easy to change the dates on the app.
Motel
The nastiest motel changed how many beds in the room?
Works when it wants
Customer service and access to the bookings seems intentional to NOT be able to update
Easy and convenient platform
Very easy to use and the deals are great. Very favorable for all reservations in general.
bookkng.com looked down upon
booking.com is suppose to get you the best rate . but did you know companies like Hilton does not believe all customer should be treated equally. You have to ask first for the room to be cleaned , it does not come automatically with booking.com. so disappointing to think that a company that can guarantee a hotel not have empty space will offer lower services to that customer . shame on both hilton and booking.com
Show more
Great job
I love this booking. com. I booked airline tickets for my trips! Very happy with the results. Thank you very much!
Saddam Husseinil
He is good and accommodating utility staff, He is always dedicated to his duties for customers satisfaction, He deserves a commendation from Rotana management for his outstanding performances.
Room 1505
Room 1505
Provider cancelled accommodation
Disgraceful action with no reason or alternative offered
The verbiage says my card would not be charged but the entire amount for the room was taken out!
The verbiage says my card would not be charged but the entire amount for the room was taken out of my account! That is false advertisement. Please contact me.
Filters don’t work
If I put that I need 2 bedrooms with 3 beds and 2 bathrooms it just ignores that and shows a lot of 1 bedroom, 1 bathroom apartments. Why provide the filters if they don’t work?
The booking function is generally pretty good once you’ve found what you want, but the search is quite annoying
The booking function is generally pretty good once you’ve found what you want, but the search is quite annoying
