Horrible
Could not complete my purchase apparently my address doesnt exist. Horrible experience will never attempt buying anything again. Thanks for nothing.
Always There
I ordered a dress from Amazon and it’s not gonna get here on time. I needed it for Friday and Saturday. I should’ve just gone straight to Boot Barn. They’re always there with the perfect fit.
App -not useful
The app doesn’t keep track of in store purchases. The sales online aren’t in store which is confusing. Not user friendly.
I got good boots
Good boots
Ok
Shopping experience not good when moving back and forth after adding items to the cart if you hit the wrong button the cart completely erases everything. If you want something from boot barn just go to the store.
Love the Boots
The app makes it really easy and the option to pick up at the store is great as well.
Shopped
Amazing and easy ,, great deal 2 pants for $88
Rewards expire
It’s absurd that I can spend so much money and my reward dollars have a very short expiration time. I will be taking my business elsewhere
A bit of trouble
Can be worked on just having issues with rewards and what not
Awesome and easy
Great app. Easy to use and navigate. Inventory is always up to date and accurate.
👌👍
Good good
Need a better app
Horrible. Chat doesn’t work, misinformation like crazy.
Points via the App
I shop through the app but seem to never accumulate points unless I visit the physical store and shop. I even make sure to log in my account manually at checkout but never have my points reflect through my account via the app. That’s the only down side of the app, other than that the app works like it should. Nothing special.
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Order history
Order history always seems to be broken
I have rewards to use and points yet it shows I have no purchases
I have rewards to use and points yet it shows I have no purchases
Not able to change email address
Cannot update to my current email address
Just use the website
Coupons never work right and very glitchy.
❤️Shout Out to my Local Boot Barn, Store 164❤️
My Lake Jackson Texas store # 164 has some of the very best sales associates! This team goes above and beyond for their customers. For our granddaughters upcoming wedding October 3rd we were in desperate need of 3 extra matching men’s jackets for the ushers. Maria went to bat for me after finding the sizes were not there online for these guys. Maria researched the Texas stores for those sizes in that particular jacket and called them to request they send them to her attention to our store asap! They are coming from 2 different Texas Boot Barn locations! Those ushers are also my grandsons and are so excited to know they will get to match the rest of the wedding party!! Much love to Maria!! 🥹
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Rewards Redemption
I’m so frustrated that none of the rewards codes worked. It was very disappointing. I contacted customer service for help and their suggestions didn’t work either so I just let my rewards expire.
Me
Points not posted
Excuses all the time from customer support
Excuses all the time from customer support
Logging in
It has a few issues with changing account information like email address. I no longer have my old email address and had to log into the account in which I couldn’t because I couldn’t change the email address and no longer have the old email account. I also lost all my points that I had on the old account.
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