What a Joke
Since corporate took over the franchises, the quality of service has dropped to nil. Let’s start with the credit card, now owned by NAB. No in branch support, no cash payments accepted in the branch (Post Office only); and finally, the help desk is located in the Philippines with massive wait times (hour plus). Let’s move onto the branch’s standard I need help request…. “Ring the help line.” App time, no passkeys or biometrics to open, still need a password and/or two factor authentication to open, no pay ID and you need to BPAY your credit card off, which is not immediately processed (3 days). Hmmm, I can see those late fees. Let’s keep going, you need to go to branch to obtain a dongle to enable large transfers and then return it; travel travel. Lucky last, cards being blocked on government websites, with a requirement for a new card to be issued, even after giving the BOQ warning (twice in two weeks). Just spent the morning closing every account with the BOQ; and guess what, another hour waiting on the phone to close the credit card account, as the branch was unable to help. There is a common theme here, no local support, requiring hours on the BOQ help line.
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TTTricky Trimble
Mare
This BOQ app is a absolute Nightmare, please someone help us , I have to use it and suffer. Is someone in BOQ bank who can hear me ?!
If you ask why, just install and use , no need any further explanation, easy right?!
If you ask why, just install and use , no need any further explanation, easy right?!
PParseh1
Absolutely pitiful
It would appear there is no upgrade in sight for this ridiculously poor app. Forever freezing, slow to load, and not user friendly in the slightest. Ive been banking with boq for over 25 years and i am about to switch all of my accounts including my business account due to how terrible this app is.
RRosedog114
No Face ID login
Horrible app that requires entering customer id and password everytime you login
JSJosel Sydney
Garbage
This has to be one of the worst banking apps I've ever seen and had the displeasure of having to use. I'm actually switching banks it's so rubbish.
MMaheen16
