A truly horrible app
Extremely slow, takes ages to log in and often won’t log in at all, requiring the app to be force-quit and restarted. About time BOQ replaced it with something fast and functional
Sub-optimal.
We use BOQS for business as well as having a CommBank account. BOQS’ app is incomparably poor vs CBA. While it works, giving it any further credit than this would be inaccurate in my opinion. Will continue using as I like some of their financial products, but some serious investment in client interface experience would go a long way. Don’t fall any further behind the big guys!
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Big improvement
Recent update finally has stabilised ther app and associated online system.
Why have we had to wait 10 years for this??
Why have we had to wait 10 years for this??
Antiquated
Still no use of AI or software to provide insights in to spending, cash flow etc.
Much improved.
Previously average. Much better since upgrade.
Won’t open
Used to be fine but since getting an iPhone 16 Pro and updating my iOS, the app won’t even open. It flashes up for a second and then closes again before I can do anything.
No payid!
Pretty dismal to not have pay id and it takes 3 days for funds to clear
Dissappointing
Really disappointing to see a banking app that is so limited in its functionality and behind its peers.
Half tempted to move everything just to have a better user experience.
Half tempted to move everything just to have a better user experience.
Terrible user experience and design
I rarely leave reviews for an app but this is a terrible app in terms of user experience and visual design. It needs a redesign asap. It’s also so slow and clunky to use.
New app, same catastrophic issues
Time outs, repeated logins, unsure if transactions have gone through, overall an amateur effort at mainstream online banking.
So slow
Extremely slow. Takes forever to log in
Worst Banking App
I recently joined the bank, the previous reviews from 3 years ago are still going on now.
The app crashes, have to wait forever for it to load.
I will be be going back to NAB.
The app crashes, have to wait forever for it to load.
I will be be going back to NAB.
Rarely works
Most frustrating app ever. Spend loads of time deleting and reinstalling app as you can hardly ever log in. Been like this for years. Hopeless
App does not work
This app is the worst banking app I’ve used. Constantly declines log in and have to spend hours on hold with support line just to access my balance. Will be switching banks, can’t use this app anymore
Useless
The perpetually unfixed glitches make this app embarrassing. Forget searching for transactions, the thing times out constantly. BOQ get your act together.
Terrible
Worst banking app I have ever used
Better than CBA
By about a million %.
Used to work, now doesn’t
Ever since the rebrand, often when the app is opened you can’t see any accounts. So annoying.
Very unreliable app
Several times a week this Apple just stopped working. You can’t login it loads endlessly you close the app and restart it. It doesn’t work. Pretty infuriating when it’s your business account. And you can’t do the basic things to run your business. If I wasn’t shackled to the bank I find another one just to get better app
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Unreliable
The app is unreliable and slow. Often it just keeps spinning and doesn’t load the page.
