Never delivering it on promised time.
I have two multiple times, keep on checking with my Borzo driver. They take multiple orders at the same time. They will pick up multiple products and deliver it at different places. That is why your one product which is even closer to the address that you are sending from will still take hours and hours to get delivered. I stay in Mumbai and i understand the traffic, but it never takes three hours to send a courier from Churchgate to Bandra. Or even four hours for the matter of fact. Your riders keep lying about them being on time, but they change the status saying that they have picked up the product or there at the location, but no, they are not even close to your location at that time for pick up. Important task cannot be performed involving this app. Cannot rely.
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Response from developer
We sincerely apologize for the experience you've had and understand how frustrating it is when your delivery is delayed, especially when it is time-sensitive. Your feedback regarding delivery timelines, multiple orders being assigned to couriers, and inaccurate status updates is important to us. We take these concerns seriously and would like to investigate your experience in detail. To help us review the matter thoroughly, please write to us at social.in@borzodelivery.com with your contact number and order details. Our team will investigate the issue and get back to you with the appropriate assistance. We appreciate you taking the time to share your feedback and look forward to resolving this for you.
Terrible customer service
Despite the estimated delivery time for 1hr I received my parcel 3hrs later as the delivery man decided to take detour. He refused to answer his phone and there was no customer support. Additionally they charge more than Porter or Uber pick ups. Avoid at all costs! No accountability or customer support
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Porter is better than borzo
Very disappointing experience with Borzo. My parcel has been missing for over 3 days, and despite repeated follow-ups, there has been no clear information about its location. The delivery partner was not answering calls, leaving me completely in the dark about my shipment.
To make matters worse, I was assured that someone from Borzo would contact me regarding a refund, but I have still not received any call or update. The lack of communication and accountability has been extremely frustrating.
A courier company should be reliable and responsive when issues arise, but unfortunately, my experience has been the exact opposite. I would not recommend Borzo based on the poor service and lack of support I have received.
To make matters worse, I was assured that someone from Borzo would contact me regarding a refund, but I have still not received any call or update. The lack of communication and accountability has been extremely frustrating.
A courier company should be reliable and responsive when issues arise, but unfortunately, my experience has been the exact opposite. I would not recommend Borzo based on the poor service and lack of support I have received.
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Maybe be more upfront about the 2 countries your in
Look at title
Worst App and Worst Customer Service
The courier picked up my item, marked job as paid and did not deliver them for almost 6 hours up. I tried to call the courier on normal call as well as whatsapp and no calls were answered. On top of that there is no customer service after 9PM then why the app is still running after 9PM?
DO NOT use this app if you value your time, money and belongings. Extremely Angry and disappointed.
DO NOT use this app if you value your time, money and belongings. Extremely Angry and disappointed.
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