This app is a CRM and project management tool designed for home improvement contractors. It helps businesses manage jobs from start to finish, improve efficiency, and enhance customer experience. It offers features for staff management, customizable workflows, digital estimates, and customer communication.
What We Love
- 👍 Great system for smaller companies (historically)
- 💡 Visual pipeline for customer tracking
- 👍 Efficient and organized business tool
- 👍 Good for estimating and job tracking
- 👍 All-in-one solution for contracting needs
- 👍 Affordable and unlimited support (historically)
- 👍 Excellent CRM for construction industry
- 👍 Great mobile app for field work
- 👍 Stress relief system for project managers
- 👍 System has come a long way (recent positive)
- 👍 Developers constantly updating and taking recommendations
Room to Improve
- 🐛 Glitchy and slow performance
- 🐛 Frequent app crashes
- 🐛 Poor customer service
- 🐛 High price increases after acquisition
- 🐛 Unethical new ownership practices
- 🐛 Software causes more problems than solutions
- 🐛 Deletes negative comments on social media
- 🐛 Requires 60-day notice to cancel
- 🐛 Software is clunky and poorly integrated
- 🐛 Long loading times for pages
- 🐛 App options differ from desktop
- 🐛 System texting feature is down
- 🐛 Inability to copy/paste in emails
- 🐛 Photos take forever to load
- 🐛 Documents sometimes don't upload
- 🐛 Mobile app features removed/broken
- 🐛 Support team unhelpful/unresponsive
- 🐛 Company purchased, quality declined
- 🐛 Price increased with zero notification
- 🐛 Worse, less functional program after purchase
- 🐛 Searching for newer CRM options
- 🐛 Needs significant backend improvements
- 🐛 Software is a pathetic excuse for a CRM
- 🐛 Waste of time and resources
- 🐛 Price increased significantly
- 🐛 Service plummeted
- 🐛 Difficult to contact support
- 🐛 System was ruined after acquisition
- 🐛 New version is terrible
- 🐛 Issues with QB and Zapier integration
- 🐛 Estimates don't translate to proposal templates
- 🐛 Cumbersome measurement calculations
- 🐛 App requires deletion and re-downloading frequently
- 🐛 Photo upload is hit or miss
- 🐛 Scanning documents causes app shutdowns
- 🐛 Field work not advised
- 🐛 Inability to send email is a regular failure
- 🐛 Extremely slow transitions
- 🐛 Manual price updates needed for reports
- 🐛 Autofill address feature unreliable
- 🐛 Unresponsive 'add' button
- 🐛 Sloppy app, needs advanced developers
- 🐛 Photos mixed with personal photos
- 🐛 Logistical nightmare sorting camera roll
- 🐛 Additional clicks needed for basic functions
- 🐛 App shuts down during proposal creation
- 🐛 Customer service is ridiculously bad
- 🐛 Not what they said it would be
- 🐛 Couldn't accept payments
- 🐛 Fees not disclosed upfront
- 🐛 App not usable without paid account
