Discouraged customer
Not happy with this app as of late. I used to receive discounted coupons for meals and the such and haven’t do so in a couple of years. Also none of the locations use cup holders anymore. It’s tough when you buy 2 or more meals with drinks and there’s no place to hold the drinks. Can’t tell you how many times they’ve spilled in the car! I’ve inquired in the store and no one knows. I’ve emailed corporate and they never respond. It’s sad because the food is delicious and nutritious. Hope it changes; any suggestions??
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Prone to Error Message When Placing Order
The app is easy to use in terms of adding items to your cart. However, more than half the time I’ve tried to place an order, I get an error message. I’ve tried everything from re-entering my credit card, logging off and logging back on, deleting and redownloading the app, and nothing removes the error message. It’s frustrating when you get everyone’s order and enter the payment information, but right before placing the order, there’s an error. I end up having to go in person or place it on the website all over again. It also prevents me from collecting points when I do this.
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Boston Market review
I went to Boston Market today for the first time.
It was Foothills Blvd. in Roseville. I so appreciate Clayton and Sydney.
They were the best. I appreciate how kind they are by hands down the best food and customer service anyone could ask for. Thank you from your new customer.
It was Foothills Blvd. in Roseville. I so appreciate Clayton and Sydney.
They were the best. I appreciate how kind they are by hands down the best food and customer service anyone could ask for. Thank you from your new customer.
Great App But Needs Work
Have had this app for over 2 years but have had problems with it, especially in last 6-8 months. For a while, could not place an order that included a tip; that was fixed. Then a week ago I went into the restaurant to order dinner for the family and could not use loyalty points because app read “problem with server”, and the employees can’t just take the points from my account even though it showed I have earned enough points for 3 free prime rib dinners. Fix the app, please, it’s a good one, and please test it this time, thanks!
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Tech update
The food and customer were great as always! On the all however, it doesn’t give any way to let the store know you’re there to pick up the order. Thats the only concern I have. Otherwise thank you.
Best home cooked food taste !
We’ve been ordering our Boston Market food for years now. The high quality of its home cooked taste makes us happy. We will continue being a huge fan & frequent this fine establishment ! Thankyou so much .
Terrible app /rewards earning
After using this app for about a year now I finally decided to use some of my rewards that I THOUGHT I had. Problem is that it was showing a zero balance and I was logged in correctly. No record of my prior purchases.
Second, many times the app is not working very good so I go into the restaurant to order - which at times far faster than the app. However if you don’t go thru the app, no way to earn rewards.
Lastly, the app allows you to order after hours - so if the restaurant closes early for one reason or another, you can still order and by the time you waste the driving to the restaurant, you find out it could have closed a couple of hours earlier. Many other restaurant apps tell you if the restaurant is open or not and if you have a small time window to pick up.
Second, many times the app is not working very good so I go into the restaurant to order - which at times far faster than the app. However if you don’t go thru the app, no way to earn rewards.
Lastly, the app allows you to order after hours - so if the restaurant closes early for one reason or another, you can still order and by the time you waste the driving to the restaurant, you find out it could have closed a couple of hours earlier. Many other restaurant apps tell you if the restaurant is open or not and if you have a small time window to pick up.
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App Isn’t Reliable
I placed an order and the order never went through, yet the money was removed my account. There is no record in their system for the order and no way to get a refund. Currently still waiting if someone will return my call to assist, but as of now, I am out of the money and left to suffer. The app states the order was fulfilled yet in store there is no proof and forces me to be out of the money and wait to maybe have someone reach out. May update late.
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Annoyed 😒
Whenever I had a food reward to redeem on the BM app it always went through. But for some odd reason I was trying to redeem a free half chicken meal but when I press the checkout button it says “Error, no applicable item to reward/redeem. I had exactly 95 points to redeem the free meal. I never had an issue ordering through the app till today. Please fix this. I don’t want my redeemed reward to expire.
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Gift Card Doesn’t Work in App
Months ago, I reviewed this app and requested a gift card option be provided in the payment method portion. The request was granted, but adding a gift card disallowed my order from being placed yesterday (it said something like “you must call the restaurant to place the order”), which negated the point of picking it up quicker. When I got to the restaurant and checked out, the lady told me the app and website don’t allow gift cards to be applied to orders. Luckily, she was able to manually type in my gift card number (it was a digital version), but what good is it to have a gift card payment option on the app if it doesn’t function properly? Please correct; otherwise, this is a smooth app to navigate. Thanks.
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How did such an error make it into the app?
“The sum of your selected payment methods must equal the order total.” There’s not even a way to edit the amount. I simply added a credit card and tried to place the order. The amount shows up as negative the order total under my credit card on the checkout screen. What? Long story short, app doesn’t work 👎🏻
Seeing I’m not the first one to experience this issue. It was reported over a YEAR ago 😾
Seeing I’m not the first one to experience this issue. It was reported over a YEAR ago 😾
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1st order….
Did my first order and get a call that they ran out of corn how does that happen by 4:30….. and no other vegetables that the grand kids would eat very disappointed……
Awful App for Restaurant
I have never seen an app where you can’t minus or add ingredients such as don’t add lettuce or please add gravy. The special instructions box is so character limited it’s pointless. Then if you try to pay, you’ll randomly get errors like the pay sum is different than the total even though the app calculates both and you have zero say. Unfortunately the Boston Market by me is online order only and they’ve lost a 24 year customer due to aterrible app and service.
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Poor interface and bait and switch offers
In there attempt to make the menu system simple they actually made it far more confusing then it needed to be, but I can forgive a poor UI. What I can’t forgive is the constant bait and switch offers, $3 pot pie sure sounds great, open the app and they have never heard of this offer. Great offers in the notifications menu but imposible to redeem them in the app. If you dont write the coupon codes down they disappear when they are applicable. Rewards are nice and yes there are some exclusive menu items and an after dark menu but I’m sick of companies that make offers just to have you open the app and not follow through or make it so difficult to redeem that you just give up and decide to pickup some Popeyes….hmm good idea think I’ll do that.
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Ridiculous app
This app allows you to order food for delivery. However, if you only receive half your order, good luck trying to reach them about it. The restaurant doesn’t answer their phone, and there’s no where on the app to report issues. If you choose “contact us”, it takes you online to create an account. But I have an account, let me sign in. Sign in, then click “contact us”, takes you back to create an account. An endless circle and cheated out of half my order.
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Love the app but can’t sign up
Boston market is one of my favorite restaurants. I am so glad that they came out with an app and they have updated it. But it has been six months since the last update, will you guys please update the app again, I am not able to sign up. Even though I agreed to the terms and conditions, the app will not allow me to sign up. Otherwise, I absolutely love this app. I look forward to using it, but for right now I will just use it as a guest until something is done about the sign up feature. Thank you
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App is great for ordering/paying
While the app is great for placing your order, the biggest hurdle is when you try to do curbside pickup. You call the seemingly local number to let them you’re here, and have to navigate a phone tree. Then the line just rings and no one from the store answers.
It could be great
I’m not interested in knocking the app but if you want to make it better look at the chipotle app. You should have a barcode to help keep track of rewards. If the cashier doesn’t ask when you check out ( and they don’t) you have to remind them. Hopefully they’ll get it right but that is doubtful. Youre missing a big opportunity here. Time to get it right.
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Worst food app in history of history
The point of an app is convenience. Having to re-enter orders 5-6 times to STILL not be able to place an order is ANYTHING but convenient. It asks you to enter your vehicle information endlessly, NEVER allowing you to move forward with order (this is third attempt at third visit since putting the app on phone). Of course employees don’t understand how to use app so I still have to wait in drive through line to place order. And, the promo codes it pushes to you aren’t recognized by the same app that pushes it to you. Such a joke and waste of my time! It motivates me to keep driving to one of the other establishments to eat that has apps which work seamlessly. Get it together man!!
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Beware
The prices on the app are higher than the store. I thought this was an error no they respond to me and explain it’s done on purpose for deliver orders like door dash. I did a take out order and was infuriated when they didn’t have it ready and didn’t have items I paid for. What’s worse is they would only reimburse me the items value for the in store price. As far as I’m concerned they stole almost ten dollars from me on a family order and not so much as a we’re sorry
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