Terrible app
This is ruining my Christmas as I have been unable to make online payments for the past 4 days due to errors with the app.
I feel this is a deliberate act to prevent customers from spending their own money!
I feel this is a deliberate act to prevent customers from spending their own money!
Absolutely useless App
Does not work
Stopped working after update to iOS 18
After update to iOS 18 this application stopped responding to verification requests from paying providers. Can’t use cards.
Usless
Completely useless..not fit for purpose. Does not scan card and even after entering numbers manually…no confirmation SMS received…yet BOV receive mine no problem.
As a result cannot purchase online. Useless.
As a result cannot purchase online. Useless.
Broken, awful user experience
The worst app and user experience i have ever used in 12 years of having an iPhone.
Constantly crashes and doesn’t approve transactions
I have called the bank several times and their only solution is to uninstall and install again and them reactivating your account. Takes ages for them to pick up the call and doing all this process EACH time which for me was pretty much daily on iphone!
Useless App
Rubbish and full of bugs
Useless
Trying to use this app is impossible. It never operates as it should. Face recognition never works.
Dud upgrade. Don’t
Same problem I am forced to update the app and now the push notification is gone and I cannot top up or pay for things. Please improve tech support…
It crashes and I can’t approve a transaction!
Really bad
An unmitigated disaster
A tree full of monkeys stuffed to the brim with hallucinogens can accidentally stumble across a better user experience. This isn’t poor code and poor understanding of what users need. This is deliberately malevolent engineering.
No in-app approval notice being received
Update 2 (17-May-2022)
For those with a “processing error”, after checking the website it seems that if the app is installed on a new device the old one has to be unenrolled by a Bank rep. This can be done by a quick call to customer service.
Also the bank replies only on official channels and does not consider the App Store as an official channel so any complaints or comments here are not of any use.
Have given suggestion to bank to consider placing the above information on the app details, here, in the App Store.
I’m not one who writes a negative review unless I have tried to resolve it with whoever is in charge of the app so doing this is just because it’s my last resort. The app support link takes you to a dead link so I couldn’t find the support I hoped to find. My issue is that when trying to add funds into a Revolut account I do not receive a notification to approve the top-up. This leaves me high and dry without the possibility to top up my account using the BOV card. I hope this is fixed and likewise the support link from the App Store. Customers deserve better. Update (16 May) A month later and like other users I am getting the “processing error” when trying to add a valid card. App Support link still takes users to a dead link. No update and no reply here is unfair to users. Bank declared quite a high profit. Why shouldn’t this be reflected in the customer service, particularly technology offered to customers?
For those with a “processing error”, after checking the website it seems that if the app is installed on a new device the old one has to be unenrolled by a Bank rep. This can be done by a quick call to customer service.
Also the bank replies only on official channels and does not consider the App Store as an official channel so any complaints or comments here are not of any use.
Have given suggestion to bank to consider placing the above information on the app details, here, in the App Store.
I’m not one who writes a negative review unless I have tried to resolve it with whoever is in charge of the app so doing this is just because it’s my last resort. The app support link takes you to a dead link so I couldn’t find the support I hoped to find. My issue is that when trying to add funds into a Revolut account I do not receive a notification to approve the top-up. This leaves me high and dry without the possibility to top up my account using the BOV card. I hope this is fixed and likewise the support link from the App Store. Customers deserve better. Update (16 May) A month later and like other users I am getting the “processing error” when trying to add a valid card. App Support link still takes users to a dead link. No update and no reply here is unfair to users. Bank declared quite a high profit. Why shouldn’t this be reflected in the customer service, particularly technology offered to customers?
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App not working
The app was working on my old phone but when i try to set up my card details on the new phone I’m getting an error massage so I can’t do any online purchases
The most frustrating thing ever
Never works.
Has cost me hundreds.
Not to mention hours of my time.
Having to use other cards in the moment is the usual remedy.
Think it’s time to open a new bank account altogether.
Has cost me hundreds.
Not to mention hours of my time.
Having to use other cards in the moment is the usual remedy.
Think it’s time to open a new bank account altogether.
Useless
Absolutely useless App.I tried to register my last for last six months even I went to BOV branch in Valletta. Still can’t register and it says error.
Usual standard
1 star - as you would expect from BOV, hardly ever works.
Does not always work especially if abroad
This app is a nightmare. Sometime it works and sometimes doesn’t depending on where you are. Frustrating and worse system than other banks.
Processing error. Try again later
This app used to work on my old phone. Now transferred to a new phone and on set up getting this error message. Seems like not even BOV tech know how to sort it out. But they don’t seem to care. Once again it’s the paying customer left in the lurch 😡😡
Error processing when setting up
Told by BOV this will soon be the only way to make online purchases. Then when you try to register on the software it says processing the error please try later. It’s been saying that for the last month. And now in two days time I won’t be able to make any online purchases.
This is BOV stupidity at its normal.
This is BOV stupidity at its normal.
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