Disappointed customer
Everytime I take my headphones off the sound continues, it isn’t like the app says that it will shut off automatically, it doesn’t. I would like to know what to do to fix this or am I supposed them back. Plus the sound is low it’s not high. The noise cancellation is the only thing that works properly. As I said before the sound is low and it sounds as if it’s at a distance and not loud at all.
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APP DOES NOT CONNECT TO IPAD AIR 4th gen
Please fix this. Headphones will connect via app but music will not play. I try with my iPhone and same thing. I then try to turn my Bluetooth off on my phone and turn it back on and I’m able to connect. I try this with my iPad and It will not work correctly. It does not locate the Bluetooth device.
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Read the other reviews. My advice is skip the app until it’s revised.
The PI5 is a decent device at a good price point. They paired w my iPhone but not with an iPad (new Pro). After a couple of hours, I deleted the app w iOS and its settings. The PI5’s paired on first try w iOS Bluetooth settings. The app was the problem. By the way, there’s a review the mentioned that the IEMs reported to pair successfully in the app, however, the audio came through the iPads speakers. I had to check but it was true — Ridiculous. If you like the PI5’ then keep them and just use the iOS music settings until B&W’s headphone app is fixed. Thanks.
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Response from developer
Hi swross, thanks for your feedback; we're sorry to hear of the issue you have experienced. Audio pairing is separate from the app and is initiated by the small, internal switch in the case, after a couple of seconds press. Up to 3 devices can be retained in the memory of the earbuds. For individual support, please contact either your retailer, or ourselves directly, through support@bowerswilkins.com. Many thanks, Bowers & Wilkins.
The app is fine, but PX7's flawed design
At first, I thought that it was the app makes my PX7 noise canceling button stop working. Nope, the app is fine.
The issue is that PX7 headphones are made of nylon and graphite - both may generate and distribute static electricity in contact with hair so various faults I would attribute to that and not the software or app.
The issue is that PX7 headphones are made of nylon and graphite - both may generate and distribute static electricity in contact with hair so various faults I would attribute to that and not the software or app.
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Absolutely Horrible App and Software
Every time I try to listen to these cans through my iPhone (up to date). I have to go through a weird and random combination of connecting via the (worthless) app and the native Bluetooth interface. This has plagued me for a few years now and is the reason I rarely use these headphones, will never buy another set again, and have told anyone who'll listen not to buy your brand. For a $400+ product I shouldn't have to allow for an additional 30minutes of my trip preparing to get these headphones to connect to my device.
This is a shame because the headphones, when they work, sound great.
This is a shame because the headphones, when they work, sound great.
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Response from developer
Hi Hsbbba, thanks for your feedback; we're sorry to hear of the issue you have described. Audio pairing is separate from the app and paired devices are stored by the phone for selection. If you need any support, please contact us directly, through support@bowerswilkins.com. Many thanks, Bowers & Wilkins.
