Pretty terrible
I’ve used a lot of banking and financial apps in a lot of different countries, and this is by far the worst. It logs you out if you spend more than 7-10 seconds outside the app, my partner’s access is constantly restricted without reason and customer service can’t help her, it no longer lets me access my contacts to send mbway payments, login is slow, when you’re searching for things it’s pretty counterintuitive to find them, and most infuriating of all is that the list of transactions gives you so little information that it’s not clear what they were for. You can add descriptions to transfers but then those descriptions are not visible or searchable anywhere. There are so many transactions that have no information so it’s unclear who they were sent to/from and why.
The app needs a completely new build, as improving the current structure would be a waste of time. This app in its current form really needs to go.
The app needs a completely new build, as improving the current structure would be a waste of time. This app in its current form really needs to go.
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Response from developer
schmoneyball, we regret the unfavorable perception and assure you that we continue to strive to improve the user experience for our Clients. Nevertheless, we would like to inform you that the BPI Direto Service is available through the number +351 21 720 77 07 (personalized assistance, 24 hours a day) for any clarification you may require.
Aplicação não funciona . Tento abrir mas não funciona.
infelizmente uma péssima experiência. Quando precisamos resolver algo importante e aplicado simplesmente não abre, muitos erros. Muito complicado isso.
Um desastre
Uma aplicação que serve de muito pouco. Sempre a falhar, nada user frindly, e totalmente inútil como meio de contacto.
Está app é perfeitamente coerente com a incompetência deste Banco.
Está app é perfeitamente coerente com a incompetência deste Banco.
Constant Connection Errors
This app has been broken for me for weeks now, with full internet I get “connection error” constantly and kicked out of the app. I keep expecting it to be fixed and even downloaded a new version of the app thinking surely they have fixed it - but no still exactly the same. This is a financial product, show some professionalism and promptly fix issues that make it unusable.!
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Problems
All the time there is something wrong with this app and it’s difficult to change something.
