After locked out for a week
If locked out after changing to a newer iPhone :
Go to NOVOBANCO WEBSITE and click on Account “Recovery”, follow the steps they will send you SMS (Your phone number MUST be the same when first registered) then you’ll receive new Adesão (Subscription No), create PIN, then they will send you the Matrix Card by Mail.
I learned the hard way after locked out for a week!
I did call Portugal CS and contacted assigned Account Manager (you sure know their way of doing things) !!!
Go to NOVOBANCO WEBSITE and click on Account “Recovery”, follow the steps they will send you SMS (Your phone number MUST be the same when first registered) then you’ll receive new Adesão (Subscription No), create PIN, then they will send you the Matrix Card by Mail.
I learned the hard way after locked out for a week!
I did call Portugal CS and contacted assigned Account Manager (you sure know their way of doing things) !!!
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Getting much better
Update review :
App now work much better than before
Login without any problem or errors
Receiving SMS to U.S phone almost instantly
Lots of options on bank website to make life easier without calling customer support
CONS : App is still slow, lots of buffering but eventually it works
Please Optimize the App for iPad Pro 13inch like Millennium App..
All in All the App developer is doing a great job .. Obrigado
App now work much better than before
Login without any problem or errors
Receiving SMS to U.S phone almost instantly
Lots of options on bank website to make life easier without calling customer support
CONS : App is still slow, lots of buffering but eventually it works
Please Optimize the App for iPad Pro 13inch like Millennium App..
All in All the App developer is doing a great job .. Obrigado
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Response from developer
Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards, novobanco
Worst bank in the EU
If you’re interested in having nightmares day after day, having your money sequestered for months, being asked to send the same document over and over and over again. This is the bank for you. They closed hundreds of accounts without explanation. No matter how many documents you sent they always wanted more. I had to fly to Lisbon to resolve my problems. In short, I wouldn’t even call this working bank.
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Horrible
The app is difficult to access - often won’t let me log on - and the bank itself is utterly useless. For example, why is there no way to report or dispute a fraudulent transaction, either on the app or the website? I emailed my useless personal account manager and never heard back. I’ll be closing this account at a branch on Monday (tried to do this with the app online but as usual, got an error message).
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Erro
Aplicativo manda ativar notificação e não autoriza movimentações, mesmo já ativadas todas as notificações.
