Horrible
The app is difficult to access - often won’t let me log on - and the bank itself is utterly useless. For example, why is there no way to report or dispute a fraudulent transaction, either on the app or the website? I emailed my useless personal account manager and never heard back. I’ll be closing this account at a branch on Monday (tried to do this with the app online but as usual, got an error message).
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Erro
Aplicativo manda ativar notificação e não autoriza movimentações, mesmo já ativadas todas as notificações.
Getting much better
Update review :
App now work much better than before
Login without any problem or errors
Receiving SMS to U.S phone almost instantly
Lots of options on bank website to make life easier without calling customer support
CONS : App is still slow, lots of buffering but eventually it works
Can’t access the App on the iPad like Millennium
All in All the App developer is doing a great job .. Obrigado
App now work much better than before
Login without any problem or errors
Receiving SMS to U.S phone almost instantly
Lots of options on bank website to make life easier without calling customer support
CONS : App is still slow, lots of buffering but eventually it works
Can’t access the App on the iPad like Millennium
All in All the App developer is doing a great job .. Obrigado
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Response from developer
Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards, novobanco
App doesn't work half the time
Trying to login. Not working. Tried emailing the bank and got no reply. Tried clicking on the support link in the app and it doesn't work. This is ridiculous.
Response from developer
Dear Customer, We apologize for any inconvenience caused. In order to resolve your situation as quickly as possible, we kindly ask you to send us your phone number to mobile@novobanco.pt. Best Regards, novobanco
Worst App developer
Comparing to Millennium App, NovoBanco is a trashy app, I’m FORCED to use it because my mortgage with them .. Zero Star for the I.T handling the App
Response from developer
Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards, novobanco
Can’t change language to English
There’s no option to change the language to English before logging in. Where’s the menu button?
Response from developer
Dear Customer, if your phone’s system language is not set to Portuguese, the App should automatically start in English. If it does not, you can change the language after logging in, either in the App or on the website. In the App, go to the settings menu and select the "Idioma" option. On the website, access “Apresentação do Serviço” and then choose "Seleção de idioma”. Best regards, novobanco
Very friendly staff, amazing service she’s very helpful. I don’t know what her name but she’s good
I am from India and I cannot face racism in this BANK very friendly staff
Unusable
Intrusive: demands notifications & location services active, or blocks access. Awful, bullying design.
Full of errors
Lots of error pages, slow, not user friendly and no customer service response.
Response from developer
Dear Customer, We’re sorry to hear that our App has not yet met your expectations. Could you please let us know which points, errors, or pages you think we could improve to make your experience more positive? And was there any response missing from our side? You can reply here or contact us at mobile@novobanco.pt. Best Regards, novobanco
Poorly designed
You can’t access the app without getting texted authorization codes, but you can’t add/update your phone number on the website without getting a notification on your phone which requires getting texted an authorization code. You get stuck in a dumb loop and need to call the bank. The app doesn’t text international numbers either but the website does. Just all around poorly thought out product. I would expect better from a top bank.
Really frustrating experience.
Really frustrating experience.
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Good app
It’s a good app in general
Péssima App - é tudo mau!
Sendo cliente do NovoBanco ha vários anos, e trabalhando no sector bancário há bastante tempo, a App do NB é provavelmente a pior que já experiencei. Terrivel UI, navegação complexa, latencia e tempo de resposta lentissimos (solidos 5-10 segundos para efectuar Log-in), opções da app são limitadissimas, muitos links de T&C incorretos, pouca flexibilidade na pesquisa, ecran inicial sem lógica intuitiva e pouco customizavel, contantes erros e manutencao sem aviso prévio, opcoes de investimento que roça o ridiculo e sem acompanhar o mercado e podia continuar - estou somente a focar-me na componente digital, deixando de parte os servicos e produtos que surpreendemente em muitos casos ainda sao piores). Já usei varias vezes o exempo da App do NB como “o que não fazer de um ponto de vista de CX” para várias equipas minhas (e não, nem sequer trabalho na area digital). É pena tendo em conta o papel que o NB desempenha em PT e exemplo para fora. Sugiro vivamente uma revisão à seria e um uplift digital significativo, começando por ouvir os clientes e seguir boas practicas internacionais - existem tao bons exemplos por ai fora. Era dificil fazer pior que esta App. Infelizmente sou obrigado a te-la e ser cliente do NB, caso contrario ja tinha mudado. Enfim, fica o aviso a outros potencias clientes.
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Broken 2fa
Broken 2fa preventing me from doing anything with my account right now.
Rude and inadequate stuff
Manager can be shaming you, and telling you have no money) and then when you show that you have doesn’t bother to calm down and actually do their job
Cumbersome
Not an easy app to use, especially to view transactions or credit card balances or credit card transactions. I wish they would learn from amazing apps, like the one from Revolut.
Um exemplo de péssimo UX/UI
Colocando de lado o serviço mediocre do Banco - quer ao nível de serviço ao cliente, atendimento personalizado e produtos competitivos - é assustador a fraca usabilidade da app. Pouco user-friendly, sem possibilidade de fazer pesquisas básicas em transações, pouco histórico nas contas, falta de visão integrada, widgets pouco customizáveis (ou nada), serviço chat bot patético, latência e lentidão dos anos 00’s. Infelizmente tenho de usar a app pois o balcão (e o serviço telefônico) ainda oferecem pior serviço, mas não aconselho de todo esta app (e, já agora, o Banco). Aliás, tenho usado a app como exemplo de “how not to do” o que é, no mínimo, triste. Em Portugal Mbcp e Santander oferecem melhor App. No estrangeiro, tantas e tantas melhores…
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Super apps
Excellent apps
Good app.
Essay to use app only issue we should have the option to freeze card in case we need.
Other than that very pleased with it.
Other than that very pleased with it.
Óptima app
App bastante completa e simples de usar. Gostaria de deixar 2 sugestões que podem melhorar a usabilidade da aplicação. Ser possível remover contas agregadas de outros bancos, neste momento quando se adiciona uma conta de outro banco, não é possível remover a conta mesmo após a autorização expirar. Na parte do orçamento financeiro seria extremamente útil poder selecionar quais as contas a utilizar e não ser forçado a ter todas as contas.
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Do not use Novo Banco until they fix this app
The technical problems raised by many users simply prevent you from using your bank account if you are a foreigner not living in Portugal. Until Novo Banco is serious about this and fixes the app technical problems, don't use Novo Banco as your bank because you can't do any important operation with your account.
The reason is because any transaction, payment and even download of bank statements from the bank website requires that you authenticate/confirm with the app. To do this, you first need to register the app for authentication and then approve each operation from the app.
The problem is that if you have a phone number that is not Portuguese (in my case US number), you do not receive the code to enroll your phone for authentication and the app won't be notified to validate operations that you do with your bank account. You are basically stuck.
Novo Banco needs to fix this, make their 2-factor authentication work, support foreign phone numbers (I don't have issues with other services). Until they do, you can't do bank operations with your account. I have been with Novo Banco for 5 years but I'll have to switch to a different bank the next time I am in Portugal so I can properly use my account when I am abroad. Ridiculous.
The reason is because any transaction, payment and even download of bank statements from the bank website requires that you authenticate/confirm with the app. To do this, you first need to register the app for authentication and then approve each operation from the app.
The problem is that if you have a phone number that is not Portuguese (in my case US number), you do not receive the code to enroll your phone for authentication and the app won't be notified to validate operations that you do with your bank account. You are basically stuck.
Novo Banco needs to fix this, make their 2-factor authentication work, support foreign phone numbers (I don't have issues with other services). Until they do, you can't do bank operations with your account. I have been with Novo Banco for 5 years but I'll have to switch to a different bank the next time I am in Portugal so I can properly use my account when I am abroad. Ridiculous.
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