novobanco appears to be a legitimate app. The AppsHunter Legitimacy Score for novobanco is 88 out of 100 points across 7 verification signals from App Store and developer data.

novobanco User Reviews

Name: novobanco
Rating: 4.5 (251 reviews)

novobanco

Novo Banco, S.A

💰 Finance

Customer Experience

Positive experience20.0% of reviews

Neutral3.6% of reviews

Negative experience76.4% of reviews

~ Based on 55 written reviews from the US App Store.

Is novobanco Safe?

novobanco appears safe based on user ratings. AppsHunter Safety Score for novobanco is 89/100.

This assessment is based on 251 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.0% of ratings point to a safe experience

2.0% of ratings suggest some concerns

10.0% of ratings point to a risky experience

~ Based on 251 App Store ratings for novobanco.

Is novobanco Legit?

novobanco appears to be a legitimate app. AppsHunter Legitimacy Score for novobanco is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Getting much better

Update review :
App now work much better than before

Login without any problem or errors

Receiving SMS to U.S phone almost instantly

Lots of options on bank website to make life easier without calling customer support

CONS : App is still slow, lots of buffering but eventually it works

Please Optimize the App for iPad Pro 13inch like Millennium App..

All in All the App developer is doing a great job .. Obrigado

Madeira9360

5 days ago

Response from developer

Dear Customer, First of all, we regret that the app has not yet met your expectations. Could you please let us know which aspects you believe could be improved so that you would use the app more frequently and have a better overall experience? Your feedback is very important to us. You can share your feedback through this channel or by email at mobile@novobanco.pt. Best Regards, novobanco

Worst bank in the EU

If you’re interested in having nightmares day after day, having your money sequestered for months, being asked to send the same document over and over and over again. This is the bank for you. They closed hundreds of accounts without explanation. No matter how many documents you sent they always wanted more. I had to fly to Lisbon to resolve my problems. In short, I wouldn’t even call this working bank.

maus10

11 days ago

Horrible

The app is difficult to access - often won’t let me log on - and the bank itself is utterly useless. For example, why is there no way to report or dispute a fraudulent transaction, either on the app or the website? I emailed my useless personal account manager and never heard back. I’ll be closing this account at a branch on Monday (tried to do this with the app online but as usual, got an error message).

Treyka

3 months ago

Erro

Aplicativo manda ativar notificação e não autoriza movimentações, mesmo já ativadas todas as notificações.

jwillianc

3 months ago

Getting much better

Update review :
App now work much better than before

Login without any problem or errors

Receiving SMS to U.S phone almost instantly

Lots of options on bank website to make life easier without calling customer support

CONS : App is still slow, lots of buffering but eventually it works

Can’t access the App on the iPad like Millennium

All in All the App developer is doing a great job .. Obrigado

Madeira9360

5 months ago

Response from developer

App doesn't work half the time

Trying to login. Not working. Tried emailing the bank and got no reply. Tried clicking on the support link in the app and it doesn't work. This is ridiculous.

zphi111

6 months ago

Response from developer

Dear Customer, We apologize for any inconvenience caused. In order to resolve your situation as quickly as possible, we kindly ask you to send us your phone number to mobile@novobanco.pt. Best Regards, novobanco

Worst App developer

Comparing to Millennium App, NovoBanco is a trashy app, I’m FORCED to use it because my mortgage with them .. Zero Star for the I.T handling the App

Madeira9360

6 months ago

Response from developer

Can’t change language to English

There’s no option to change the language to English before logging in. Where’s the menu button?

Gee Jo

7 months ago

Response from developer

Dear Customer, if your phone’s system language is not set to Portuguese, the App should automatically start in English. If it does not, you can change the language after logging in, either in the App or on the website. In the App, go to the settings menu and select the "Idioma" option. On the website, access “Apresentação do Serviço” and then choose "Seleção de idioma”. Best regards, novobanco

Very friendly staff, amazing service she’s very helpful. I don’t know what her name but she’s good

I am from India and I cannot face racism in this BANK very friendly staff

Navdhanoa

8 months ago

Unusable

Intrusive: demands notifications & location services active, or blocks access. Awful, bullying design.

Verghonia

9 months ago

Full of errors

Lots of error pages, slow, not user friendly and no customer service response.

Satinss

a year ago

Response from developer

Dear Customer, We’re sorry to hear that our App has not yet met your expectations. Could you please let us know which points, errors, or pages you think we could improve to make your experience more positive? And was there any response missing from our side? You can reply here or contact us at mobile@novobanco.pt. Best Regards, novobanco

Poorly designed

You can’t access the app without getting texted authorization codes, but you can’t add/update your phone number on the website without getting a notification on your phone which requires getting texted an authorization code. You get stuck in a dumb loop and need to call the bank. The app doesn’t text international numbers either but the website does. Just all around poorly thought out product. I would expect better from a top bank.

Really frustrating experience.

Miro1235

a year ago

Good app

It’s a good app in general

JuandeSouza

a year ago

Péssima App - é tudo mau!

Sendo cliente do NovoBanco ha vários anos, e trabalhando no sector bancário há bastante tempo, a App do NB é provavelmente a pior que já experiencei. Terrivel UI, navegação complexa, latencia e tempo de resposta lentissimos (solidos 5-10 segundos para efectuar Log-in), opções da app são limitadissimas, muitos links de T&C incorretos, pouca flexibilidade na pesquisa, ecran inicial sem lógica intuitiva e pouco customizavel, contantes erros e manutencao sem aviso prévio, opcoes de investimento que roça o ridiculo e sem acompanhar o mercado e podia continuar - estou somente a focar-me na componente digital, deixando de parte os servicos e produtos que surpreendemente em muitos casos ainda sao piores). Já usei varias vezes o exempo da App do NB como “o que não fazer de um ponto de vista de CX” para várias equipas minhas (e não, nem sequer trabalho na area digital). É pena tendo em conta o papel que o NB desempenha em PT e exemplo para fora. Sugiro vivamente uma revisão à seria e um uplift digital significativo, começando por ouvir os clientes e seguir boas practicas internacionais - existem tao bons exemplos por ai fora. Era dificil fazer pior que esta App. Infelizmente sou obrigado a te-la e ser cliente do NB, caso contrario ja tinha mudado. Enfim, fica o aviso a outros potencias clientes.

Alex145982

a year ago

Broken 2fa

Broken 2fa preventing me from doing anything with my account right now.

twistcraft

2 years ago

Rude and inadequate stuff

Manager can be shaming you, and telling you have no money) and then when you show that you have doesn’t bother to calm down and actually do their job

Monnergeim

2 years ago

Cumbersome

Not an easy app to use, especially to view transactions or credit card balances or credit card transactions. I wish they would learn from amazing apps, like the one from Revolut.

JustinL73

2 years ago

Um exemplo de péssimo UX/UI

Colocando de lado o serviço mediocre do Banco - quer ao nível de serviço ao cliente, atendimento personalizado e produtos competitivos - é assustador a fraca usabilidade da app. Pouco user-friendly, sem possibilidade de fazer pesquisas básicas em transações, pouco histórico nas contas, falta de visão integrada, widgets pouco customizáveis (ou nada), serviço chat bot patético, latência e lentidão dos anos 00’s. Infelizmente tenho de usar a app pois o balcão (e o serviço telefônico) ainda oferecem pior serviço, mas não aconselho de todo esta app (e, já agora, o Banco). Aliás, tenho usado a app como exemplo de “how not to do” o que é, no mínimo, triste. Em Portugal Mbcp e Santander oferecem melhor App. No estrangeiro, tantas e tantas melhores…

Alex145982

2 years ago