How does this app have 4.2 star ranking???!!!!!!!! Disappointed
Response from developer
We are deeply sorry to hear about your negative experience. We'd like to emphasise that the subscription auto-renews if it is not cancelled beforehand. The information about it was displayed on the checkout page and in the confirmation email, which was sent after the purchase. You're authorised to cancel your subscription at any time. You can find the cancellation steps in our FAQ centre on our product website. Kindly reach out to us via email so we can cancel your subscription and provide a refund for the unexpected charges: support@brainbloom.me Best regards!
Over price
DO NOT PURCHASE
Money grab
I had tried to cancel my subscription and I believed that I had, however, since I signed up through their website it did not show up under my subscriptions. I did not receive an email when I would be charged and only realized I was being charged $60/month because I saw it on my credit card statement.
I reached out to the company very disgruntled about paying $240 for an app that did not work and I did not use, and their response was basically tough luck.
Response from developer
We apologise for the trouble you encountered. We believe you did not cancel your subscription properly the first time. It is quite easy to do. To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription. If you purchased your subscription on our website, you can cancel it there as well. Simply log in to your account at BrainBloom, go to Subscription Management, and select the subscription you'd like to cancel. If you need further assistance with the subscription cancellation, feel free to reach out to us at support@brainbloom.me. We’re happy to assist you!
