Nice, IF it actually worked
This app would be great if it actually worked. I've written and complained so many times about certain groups not syncing up. And every time I'm told that they're working on it. But here I am months into the app and the same groups are constantly broken. And of course, it's the ones that I use the most.
The surveys are short, sweet, and easy to do. Based on those alone, the app is great!
The surveys are short, sweet, and easy to do. Based on those alone, the app is great!
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Excellent Rewards
I love Brandclub and would recommend it to anyone!!
Referrals are never paid out
Referrals are not paid out. When you reach out to customer support they tell you to have them buy something. Still makes no difference. I’m not referring anyone else.
Still has issues with Kroger
I deleted this app several months ago due to frustrations with syncing accounts. I thought the issue might be fixed by now but nope. Still won’t sync with Kroger, the place I shop 95% of the time. I’ve tried changing my password on the Kroger app, deleted both apps & reloaded- still a no go. Please fix this issue!
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It’s ok, rewards don’t always get added, Customer Svc is AI so no help
App is ok for something’s. The locked rewards are difficult to unlock unless you are shopping a lot- and for someone who is low income I can’t always unlock these. If you’ve bought a new product and it asks for a review it uses Gen AI to rewrite the response- so it does NOT sound authentic at all and looks like any other fake review made. The special offers don’t always work right, and trying to contact Help does nothing- you get an automated response right away that does not even address the problem you had at all. Again it’s ok and sometimes I can try new stuff but I’d rather use Fetch or Ibotta to ensure the shopping reward I get goes through and doesn’t require more money spent. Their customer support is better too.
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