Wish I could redo a session
Sometimes I accidentally hit done for a session when I haven’t actually done it. The only way I’ve found to fix is to completely delete the body part and add back but then my session counts are wrong :(
Having a problem
When I press the button it doesn’t flash for sevral times
Terrible
I have been using the Braun IPL Skin I expert weekly since January and I am not seeing any difference at all. I thought I was to start with but it’s now been over 6 months a nothing.
Does not work as expected
It does not work for every part of my body
Connection issues
I’ve been trying forever to get this laser to connect to the app but won’t work, so frustrating after all the money I’ve spent on it
Frustrating to use
I started using my Epil expert epilator before downloading the app and I noted my session in a note app. I wanted to add the session I had do before on the Braun app but it’s not possible. Also if you forget to add a new body part you can’t add it on the app if the datr has passed. Also, once you have done a part once, you don’t need to always see the same instructions. I will go back to my notes app and not use this. I wish improvements were made because it really could be more usefull.
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Can’t connect
At first the app said it wasn’t available in my country, now when I’m trying to connect to my IPL it says “Oops, that didn’t work”
Calendar Not Working – App Unusable
I’m having a very frustrating issue with the app. The calendar is not working properly at all. It only shows previous days, while “today” and future dates are completely empty. Because of this, I can’t see my scheduled sessions or plan upcoming sessions.
Even worse, the reschedule feature is broken ,the calendar appears blank and doesn’t allow me to select any date, so the button stays disabled.
I tried everything: logging out and back in, deleting and reinstalling the app multiple times, and checking my internet connection. Nothing fixed the problem.
This makes the app almost unusable since I can’t follow my program or track my sessions properly. Please fix this bug as soon as possible.
Even worse, the reschedule feature is broken ,the calendar appears blank and doesn’t allow me to select any date, so the button stays disabled.
I tried everything: logging out and back in, deleting and reinstalling the app multiple times, and checking my internet connection. Nothing fixed the problem.
This makes the app almost unusable since I can’t follow my program or track my sessions properly. Please fix this bug as soon as possible.
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App not available (UK)
Please fix it
The app doesn't work
I have been trying to sign up on the app for months by now and it never works. Frustrating!
Not the best App
I’m a little frustrated using this app- it doesn’t always pair the device first try and it’s not the most straightforward process. I also dislike that it will conclude a session for me if I’m taking longer than it anticipated it would take me. Why is there a time limit for how slow I use the device on an area? Just confused behind some of the thought process with the construction of this app. Seems very basic for a skin expert IPL app.
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Tolles Gerät
Einfache Anwendung, leicht zu bedienen dank der App
Cannot adjust start date
This app opens to a calendar that pull up past dates… yet when trying to create a plan, it only allows you to start on that day’s date. You cannot adjust start date or number of sessions. I become aware of/ downloaded this app after having already started using weekly - I am sure I would not be the only person to do so. Disappointing.
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Meh, kinda broken
The product that this pairs with works pretty well, but as is usual with app connected devices the app is clunky and basically useless. It basically just switches it between presets and logs your progress, which is somewhat useful but overall kinda meh. It scares me to think what will happen when this app stops getting updated, and it is already broken on my phone (iPhone 16e) the progress screen doesn’t scroll and i cant edit my zone profiles when im not scanning.
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Response from developer
Thank you for sharing your thoughts about our app. We’re sorry to hear that your experience hasn’t been the best. We genuinely value your feedback and would love the opportunity to understand your concerns better. Please reach out to us at (800) 272-8611, and we will be more than happy to assist you.
Newest version undid over a year of progress
My Braun IPL has worked very well for me and has done exactly what it was supposed to do (minimize the amount of hair on my body). I have been in maintenance mode for months, but now I am unable to continue my maintenance treatments because the most recent app update has complete reset my data. When I opened the app after this most recent update, the app made me re-sign in and then re-pair my Braun device. While it is lovely that I can now enter my height and weight, that really does not matter because my existing plan and all of my progress are GONE. It appears that the only recourse I have would be to start all over again which I am not about to do. I really do love how well my Braun IPL has worked for me, and I saw merit in continuing my monthly maintenance treatments, but I am not about to spend a few hours every week for 2 months (or more) to get this app back to monthly maintenance treatments. Not only does it feel like a complete waste of my time, but also I doubt that would be healthy for my body to go through all of that again when a vast majority of my body hair follicles have already been damaged by the process the first time through. Thus, Braun’s “new and improved” app has rendered my expensive Braun device useless. And, I am guessing that without those monthly maintenance doses, my body hair will slowly return. It is extremely disappointing that Braun’s app developers have done such a poor job with this most recent update. I am also guessing that I am not the only customer who is experiencing this massive problem. Perhaps the most infuriating part is that I can see no way for Braun to fix this because the data is clearly gone. At this point, I am now left with a VERY expensive paper weight and will likely need to look to a Braun competitor to keep my body as hair free as possible.
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Good product
Good product
Does not connect to laser
Bought the new ipl, have tried multiple things over hours to get it to connect and it will not connect
App ist ganz gut - IPL Gerät lässt sich nicht koppeln
Ich benutze das IPL Gerät mit der App schon seit knapp über einem halben Jahr. Bisher hatte immer alles ganz gut funktioniert. Seit 3-4 Wochen habe ich jedoch das Problem, dass sich das IPL Gerät nicht mehr mit der App bzw. dem iPhone 15 Pro koppeln lässt. Somit ist die Statistik in der App hinüber und ich muss das Gerät ohne App benutzen. Bei einem so teuren Gerät, erwarte ich, dass solche Funktionen mit der App besser funktionieren.
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Keeps closing down before I can do anything
Can’t get the app open to get using it, main screen to enter my stats keeps closing after approx one second and can’t get any further
App keeps crashing
It worked until i entered my height and weight. Then it crashed, and now crashes every time I open it
