What have you done to the app?!
I’ve had my trinity+ for maybe 2 years and enjoyed using the app, saving treatments and easily following along. It’s maybe been a year since I used the device and decided to start using again so I download the app and find it beyond useless. The treatment page is blank. The home page says find you treatments but clicking on it essentially opens the website within the app. You can watch a video but it’s not the same step by step guide you got before. I don’t understand how you’re supposed to log usage if there are no treatments to save and follow?… plus as others have said the upselling is really annoying.
Show more
Useless app now
Why would they take the routines off the app? Now it’s just some lagging shopping app. Wish I purchased a different device. Had been using the mini + for a while and just bought a wand at Marshall’s. Now I know why it was there. Disappointed in the YouTube videos. They need to bring back the routines and Bluetooth
Show more
Useless app
The app used to help with daily routines and even marked them on a calendar, but now they recommends you look for routines on YouTube or the NuFace website… making the app useless.
Unable to start treatment
I’ve come back to NuFACE after awhile and opened up the app only to find that it doesn’t support my NuFACE. It only supports NuFACE Bluetooth enabled device devices. Is this the reason that I can’t start a treatment? Have you stopped supporting your older devices? If so, not cool.
Old devices aren’t shown anymore
I can’t track my progress of my treatments anymore because I have the old version of the Trinity Pro that is not a smart device so now I have to go on the website to look at the treatment videos
