Completely worthless
I was using this app last year and was enjoying it. So much life happened and I stopped using my device and the app for a while. I just went on the app for the first time in probably 8 months and there were no follow along treatments anymore. I thought maybe I had an outdated version and came to check the app store and I saw all the 1 star reviews now. This doesn’t make one bit of sense. The guided routines were the best thing about the app but it’s completely useless now.
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Former 5-Star App is Now a Useless Shell
When I bought the Trinity+ in January, 2025, the app was FABULOUS! I could perform each treatment along with the tutorial AND record it, complete with before/after pics. On 4/9/26, ALL pics were deleted. (They did give us time to download each individual pic, but there was no quick or easy way to download all pics and preserve the dates. Setting a date right before tax filing deadline was also not necessary & didn’t help.) In June 2026, they removed treatments from the app AND the device pairing function so you could no longer track your treatments. There is no way to even manually enter a treatment. As for the website, the treatments are not tutorials (i.e., you can’t perform the treatment along with the video.) While they describe and demo the holds & glides, you have to pause the video for those where the sequence is repeated (they don’t repeat the sequence in the video they just tell you to do it.). WHO GUTS a GREAT APP to PROVIDE LESS FUNCTIONALITY? There is NO REASON to download this app…save the space on and reduce the attack surface on your phone.
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Great device, but a waste of money without the routines
Everything was going perfectly with my NuBody until the routines and instructional videos were removed. That completely changed the experience.
The device itself is fine, but without the routines and videos, there is very little guidance on how to use it properly. I’ve looked on YouTube, but there simply isn’t enough useful content to actually teach you how to use the NuBody effectively.
I paid for a product that came with guidance and routines, and removing that content made the device much less useful. Honestly, it feels like a waste of money now. I really wish the original library and instructional videos were still available.
The device itself is fine, but without the routines and videos, there is very little guidance on how to use it properly. I’ve looked on YouTube, but there simply isn’t enough useful content to actually teach you how to use the NuBody effectively.
I paid for a product that came with guidance and routines, and removing that content made the device much less useful. Honestly, it feels like a waste of money now. I really wish the original library and instructional videos were still available.
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What have you done to the app?!
I’ve had my trinity+ for maybe 2 years and enjoyed using the app, saving treatments and easily following along. It’s maybe been a year since I used the device and decided to start using again so I download the app and find it beyond useless. The treatment page is blank. The home page says find you treatments but clicking on it essentially opens the website within the app. You can watch a video but it’s not the same step by step guide you got before. I don’t understand how you’re supposed to log usage if there are no treatments to save and follow?… plus as others have said the upselling is really annoying.
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Useless app now
Why would they take the routines off the app? Now it’s just some lagging shopping app. Wish I purchased a different device. Had been using the mini + for a while and just bought a wand at Marshall’s. Now I know why it was there. Disappointed in the YouTube videos. They need to bring back the routines and Bluetooth
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Useless app
The app used to help with daily routines and even marked them on a calendar, but now they recommends you look for routines on YouTube or the NuFace website… making the app useless.
Unable to start treatment
I’ve come back to NuFACE after awhile and opened up the app only to find that it doesn’t support my NuFACE. It only supports NuFACE Bluetooth enabled device devices. Is this the reason that I can’t start a treatment? Have you stopped supporting your older devices? If so, not cool.
Old devices aren’t shown anymore
I can’t track my progress of my treatments anymore because I have the old version of the Trinity Pro that is not a smart device so now I have to go on the website to look at the treatment videos
Won’t pair
App won’t pair with my device and for such a expensive skincare product this is crazy :(
Useless app
Full of ads, and short clips rather than full instructions videos. Absolutely worthless!
FIX IT
why would you guys take away the bluetooth attachment on the app. kills the whole point of the device. i don’t like this they need to fix it now or i want my money back!!
Useless, $300 wasted, paying customers disregarded
Removing the ability to pair via Bluetooth and moving the guided routines to your website and elsewhere is a very bad business decision. Some of the Bluetooth guided and paired routines contained frequency changes during the routine (or so the technician said) to enhance the treatment on different zones of the face. How can that happen now that the device is un-paired?!!
Terrible, terrible business decision made without considering your client community who spent $100s of dollars for these devices.
The people who made this decision destroyed your company.
Why?!!
Terrible, terrible business decision made without considering your client community who spent $100s of dollars for these devices.
The people who made this decision destroyed your company.
Why?!!
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Can’t add manual treatment
Space to add specific treatment is blank
Useless
It sounds like there isn’t a glitch or error in the most recent update, but that the app is now intentionally designed to be useless. It’s not supposed to pair with the device anymore, and there are no more guided routines. What is the point of the app then? And what about the consumers who felt that the app was a selling point in the decision to purchase the device?
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Wut?
Totally confused. Why does everything suck now? I just wanted the product i bought.
Useful Feature Removed
NuFACE removed the ability to log offline treatments without communicating the change to current users. The treatment logging feature is the only reason I used the app, so I will be removing it.
Treatments Gone
I have this app on two different devices. I tried to update it. However, the treatments are gone and the app is useless now. Would you please add them back? Thank you.
App update
I’ve updated my app a week ago because I was advised to do so. I now have lost all my treatment history and no guided treatments are available on the app anymore?! Unbelievable, what am I suppose to do with the app now? Messaging for support is absolutely useless! I’m so upset and disappointed.
App used to be great
No longer will pair with my device with new update.
After update data disappeared
After update all the treatment videos are gone. And all the favorites along them
