Old devices aren’t shown anymore
I can’t track my progress of my treatments anymore because I have the old version of the Trinity Pro that is not a smart device so now I have to go on the website to look at the treatment videos
Won’t pair
App won’t pair with my device and for such a expensive skincare product this is crazy :(
Useless app
Full of ads, and short clips rather than full instructions videos. Absolutely worthless!
FIX IT
why would you guys take away the bluetooth attachment on the app. kills the whole point of the device. i don’t like this they need to fix it now or i want my money back!!
Useless, $300 wasted, paying customers disregarded
Removing the ability to pair via Bluetooth and moving the guided routines to your website and elsewhere is a very bad business decision. Some of the Bluetooth guided and paired routines contained frequency changes during the routine (or so the technician said) to enhance the treatment on different zones of the face. How can that happen now that the device is un-paired?!!
Terrible, terrible business decision made without considering your client community who spent $100s of dollars for these devices.
The people who made this decision destroyed your company.
Why?!!
Terrible, terrible business decision made without considering your client community who spent $100s of dollars for these devices.
The people who made this decision destroyed your company.
Why?!!
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Can’t add manual treatment
Space to add specific treatment is blank
Useless
It sounds like there isn’t a glitch or error in the most recent update, but that the app is now intentionally designed to be useless. It’s not supposed to pair with the device anymore, and there are no more guided routines. What is the point of the app then? And what about the consumers who felt that the app was a selling point in the decision to purchase the device?
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Wut?
Totally confused. Why does everything suck now? I just wanted the product i bought.
Useful Feature Removed
NuFACE removed the ability to log offline treatments without communicating the change to current users. The treatment logging feature is the only reason I used the app, so I will be removing it.
Treatments Gone
I have this app on two different devices. I tried to update it. However, the treatments are gone and the app is useless now. Would you please add them back? Thank you.
App update
I’ve updated my app a week ago because I was advised to do so. I now have lost all my treatment history and no guided treatments are available on the app anymore?! Unbelievable, what am I suppose to do with the app now? Messaging for support is absolutely useless! I’m so upset and disappointed.
App used to be great
No longer will pair with my device with new update.
After update data disappeared
After update all the treatment videos are gone. And all the favorites along them
Unable to pair or use the device AGAIN!
This is so ridiculous that I have to go through numerous varied and inconsistent instructions that DO NOT fix the issue of pairing, every time they either update the app or whatever they do …I cannot use this item again…It’s virtually BRAND NEW because it’s exhausting to get it paired to even walk up to it to use it daily. I’ve had mine since May 2023. Reset it, uninstalled app , set up a new account all the things they told me to do and NOTHING WORKS. LOST ALL OF THE FEW THINGS I ACCOMPLISHED ….sunsetting app features without even asking the users? What in the World?! Suzy a great product too bad my kids spent all this money for this aggravation to their Mother. No help at all. Phony emails telling me they tried to call me etc and so…
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App no empareja dispositivo
Me acabo de comprar el nuface Mini+ por la conectividad y ahora resulta que la app no empareja mis dispositivo!! Le pasa a todo el mundo, es increíble!! Vendes un producto caro por su conectividad de la app y ahora decidís que ya no usáis la App!!
Don’t with the app
After a recent update, tutorials are no longer available. Super disappointing and I’d suggest finding another micro current device.
LATEST UPDATE DELETED ALL INFO
After the most recent update the app won’t connect to my device and my entire treatment history is gone. The developer should be fired. When will this be fixed??
DEVICE NEVER WORKS AFTER UPDATE
I really am asking as nicely as possible to please test your firmware updates and Apple updates prior to releasing any updates. Currently my device was updated to your new firmware as of yesterday. Yesterday after the app update and firmware update the NuFace app shows no treatments anymore. It can’t see my device and I can’t even manually add any treatments I do. Love the device, I’ve memorized the treatments I use, it would be so nice if this app and firmware updates work and trends as always working instead of me wondering if the app will work soon or not. Not too long ago the device wasn’t connecting to the app and didn’t recognize the attachments I called customer service and was told it was a known issue. I stopped using the app. Then I just started using it again and was excited it was working until yesterday. I’m looking forward to a quick fix and update from you and hopefully we don’t have these issues again and IT tests anything they push out.
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Don’t do the update
My mini was working fine until I did the update which was supposed to fix non-existent bugs. What it did was unpair my device and leave me unable to pair it. My device is 6 months old.
Forced update ruined my NuFACE’s Bluetooth
The forced update from the app has made my NuFACE trinity + no longer connect to my phone or the app. The live chat support gave me advice to fix the situation that actually made it worse than before I asked for advice from the chat support.
