Loyalty points frozen
It was fine until I stopped receiving loyalty points since December. I have placed over 100 order since then but the points have frozen since then. Fake customer service, there is none. Just a robot that will tell you that you’ll get a response in a day but nothing. Tried contacting them multiple times.
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No support Team
I have made a complaint and requested a claim on October. I have tried to reach the team via the support chat (which states reply time of 1 day), I have tried emailing Elior (their parent company) and calling their offices. All without any success or human interaction/recognition.
Very useful
Easy to use
No longer supported
I’ve had the app for 7/8 months now, it was great to be fair. Since January it is not collecting my loyalty points or storing my past purchases, you cannot change milks or add any modifiers to the drinks. Keeps not loading properly. I’ve contacted support 5 times and not got any response. It seems like they’ve abandoned the app for some reason!
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Good service
Great service but the reward system doesn’t work.
