App
Great app and service. Local independent company too
Great local service
Reasonable prices and fair to the drivers. Good customer service, can actually speak to a human needed.
Text to validate user isn’t working
Tried and tried and each time I request a code I get no message and then app locks you out 🤬
Was good but irritating notifications
It’s a decent service but has now started advertising to me via push notifications. Super annoying, will be looking for an alternative.
Push notification spammer
Just had a push notification from this app that was nothing other than an advert. Totally unacceptable and Apple should crack down on this sort thing!
They pretend to have taxis when they don't
The app had taken my booking but didn't connect me to a driver. I had to phone them. Only then did they tell me they were not taking bookings because they didn't have any cars available. What a waste of my time. Deleted.
Prices not transparent
I thought I would try this rather than calling for a cab or getting an Uber. Price for my journey was quoted £8 to £10. I booked and was charged £11.30. The meter on the taxi was £9.90 but obviously I had prepaid £11.30! No visibility on what this extra charge is for. Deleted the app and will never use the company again.
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Best Brighton Taxi Company and APP
Always on time - drivers are professional. My go to taxi company.
First time using and very late
Pre scheduled a taxi and it arrived 10 minutes after I booked it, first time using this app probably won’t be using again
Needs tipping AFTER the journey is complete
All in all it worked. However hte GPS sent the driver to the wrong pick up location - awkward in an area you don’t know. The estimated cost ended up 10% over - on an absolutely optimal journey. And most annoyingly you can’t tip the driver after your journey (some taxi apps do allow this) - I’m never going to tip automatically before the journey has even started.
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Streamline taxis app
Brilliant service and drivers
Always on time with customer driven service A+
Always on time with customer driven service A+
Good experience
Everything went smoothly and the driver was polite.
Peter
God service
Good service
It’s a great app, but you could do with the option of being able to tip your driver at the end of your cab ride, because what’s the point in tipping them beforehand, if you don’t know if it’s gonna be a good ride
Does not sync
Given 1 star as used a few times and it doesn’t sync with the actual company. Each time I have had problems getting the car/seeing where they are etc. also the time you add for the booking is the time it’s “requested” not arrival.
I get that but make it clear. Stick with Uber via an app, yes not local but it works
I get that but make it clear. Stick with Uber via an app, yes not local but it works
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Whats the point? Uber lite
These guys used to take phone bookings for specific times, what one might call a booking. Nowadays bookings are taken but you remain at the whim of drivers who can choose to “accept” bookings, or not. So a booking is only the prospect of a booking, and as such it is not really a booking. Basically Uber but without the user control, so much worse.
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Useful but irritating
It is impossible to set the pick-up point, ie my home, exactly. I’ve wasted too long doing this so now I just use the nearest number to my house
Don’t use this app
Awful. I was charged £14 and didn’t receive a taxi. This company charges £8 on top of your fee for EVERY JOURNEY that isn’t explained before booking. I enquired about a refund and they said it’d take over a week and had 0 empathy for causing me to be financially short. Horrible service
Amazing!
What an amazing App / Company! Easy to book and use Apple Pay or a card of choice or cash. The app is always updating where your taxi is / if on way and then your journey to where your going. You get an automated phone call to say your taxi is pulling up. First time using app and I must say I am so so impressed! Taxi driver was brilliant too!
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Decent App, Service Could Be Better
In general, the app itself works pretty well, but have experienced several occasions where a taxi would accept my request only to drop it a few minutes later for presumably a more attractive fare. That’s does not provide a good customer experience and is not acceptable. If this continues, I will look elsewhere.
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