Updated new app
SO SO much better user experience and a lot easier to search and find / buy tickets. Much quicker response times and genuinely a great upgrade on their previous app.
You can pin regular journeys and see the next train(s) on the home dashboard, which is intuitive.
MUCH better going direct rather than using 3rd party apps (like TrainPal) where there are booking fees + admin fees when trying to get refunds.
You can pin regular journeys and see the next train(s) on the home dashboard, which is intuitive.
MUCH better going direct rather than using 3rd party apps (like TrainPal) where there are booking fees + admin fees when trying to get refunds.
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Response from developer
Thanks for the feedback! We’re glad you’re enjoying the website and app. https://www.southernrailway.com/help-and-support/contact-us – Southern Digital Team
No scroll back
Used to be better. Can’t scroll backwards now. So if I want to go back and see what time the train I’m on was due to be in so I can do delay repay (which is a lot). It doesn’t let you go back anymore. It used to. Feels like they’re making it harder to do delay repay
‘Via/Avoid’ causes search to glitch
App works smoothly still but since last update there’s a bug where if you add a ‘via/avoid’ option to your search, it comes up as no trains found. As soon as you remove the addition, it searches as normal. Had a heart attack when I thought all the trains had been cancelled 😅.
Other than that, all good, Apple Pay is best addition to the app by far. Thank you!
Other than that, all good, Apple Pay is best addition to the app by far. Thank you!
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Response from developer
Thank you for your feedback. We’re sorry you’re experiencing issues. If you’d like help or can share more details, please contact us: https://www.southernrailway.com/help-and-support/contact-us – Southern Digital Team
Awful
Doesn’t let me buy a simple season ticket and upload onto the Key Smartcard. Customer service was a joke.
Excellent
Much more efficient than Trainline thank you
