Unreliable
Awful experiences with this app recently. Unreliable information, complicated confusing results offered for simple journeys, and often results that are incorrect train times and different from what other apps say. You must have several train apps and cross reference them - this one is useful but don’t reply on it alone, esp when there’s disruption.
Last night I had to travel home from London, it told me all trains were cancelled except the last one. When I turned up for the last one that was cancelled as well, and I found out they’d all been leaving from a different station entirely that night. The app hadn’t offered me any alternative like connecting at that station.
This morning the app says there are no trains at all to London on that route (well actually it never tells you there are no trains; instead it offers you ridiculous routes and journey times, never any actual information about lines being closed etc. Why isn’t there a filter “direct trains only” tickbox to stop all thes pages of useless 4hour routes for a short journey??). Yet right now on the national rail app it says all trains today are running fine.
Maddening.
Last night I had to travel home from London, it told me all trains were cancelled except the last one. When I turned up for the last one that was cancelled as well, and I found out they’d all been leaving from a different station entirely that night. The app hadn’t offered me any alternative like connecting at that station.
This morning the app says there are no trains at all to London on that route (well actually it never tells you there are no trains; instead it offers you ridiculous routes and journey times, never any actual information about lines being closed etc. Why isn’t there a filter “direct trains only” tickbox to stop all thes pages of useless 4hour routes for a short journey??). Yet right now on the national rail app it says all trains today are running fine.
Maddening.
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Ticket purchase
Easy system to use and makes planning travel simpler
Buggier than it used to be
Used to be great but I’m switching back to Trainline or national rail. It won’t show trains after the time they’ve departed. Not convenient for a regular traveller on South Eastern trains as you can’t check on journey progress when on a train, which is helpful to do, as they are so often delayed or cancelled. Also still not possible to buy a high speed upgrade on the app, why!?
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Mr Robert Foster
The staff are very helpful, especially Jane at the Deal station. I am visually impaired and it helps to have passenger assist
Booking assistance
Need to be able to book assistance for a single passenger even when booking multiple tickets. At the moment I have to purchase my ticket separately from the rest of the family just so I can book assistance for me!
