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Southeastern: Train tickets

Southeastern: Train tickets

No booking fees!

77 ratings
196 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • March 11, 2021
  • September 7, 2026

Features

Developer

The Go-Ahead Group plc
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Southeastern: Train tickets screenshot #5 for iPhone
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About

Purchase train tickets for any UK railway station with no booking fees. Get real-time updates, digital railcards, and automatic delay compensation claims. This app offers a user-friendly interface with accessibility features.

✓Buy train tickets to any UK station
✓eTickets and Key Smartcard options
✓Personalized common journeys
✓One-click delay compensation claims
✓Real-time journey alerts
✓Digital Railcards
✓SeatFinder busy train information
Show original description

What users say

Summarized from real user reviews of Southeastern. Based on 77 reviews and a 4.6/5 average, it highlights the 6 positives and 7 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Easy to use
  • 👍Convenient for booking tickets
  • 🚀Fast and efficient
  • 💡Useful features like delay repay
  • 👍User-friendly interface
  • 🚀Seamless ticket purchasing

Negative things

  • 🐛Frequent issues with loading tickets to key card
  • 🐛Unreliable app performance, crashes and glitches
  • 🐛Confusing and unintuitive user experience
  • 🐛Inconsistent functionality across different device types
  • 🐛Poor accessibility for disabled users
  • 🐛Slow response times and loading issues
  • 🐛Difficulty managing tickets and orders
See all reviews

What's New in Southeastern

5.0.24

September 7, 2026

App enhancements and performance updates.

User reviews

Most RecentHighest RatedLowest Rated

Ticket purchase

Easy system to use and makes planning travel simpler
millintonmillinton

Buggier than it used to be

Used to be great but I’m switching back to Trainline or national rail. It won’t show trains after the time they’ve departed. Not convenient for a regular traveller on South Eastern trains as you can’t check on journey progress when on a train, which is helpful to do, as they are so often delayed or cancelled. Also still not possible to buy a high speed upgrade on the app, why!?
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A2637A2637

Mr Robert Foster

The staff are very helpful, especially Jane at the Deal station. I am visually impaired and it helps to have passenger assist
Human spark plugHuman spark plug

Booking assistance

Need to be able to book assistance for a single passenger even when booking multiple tickets. At the moment I have to purchase my ticket separately from the rest of the family just so I can book assistance for me!
Ems11112233Ems11112233

Nearly as unreliable as their trains

So many glitches
Russell's of SevenoaksRussell's of Sevenoaks
See 191 more reviews

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User experience

🐞

Reported Bugs

5 issues

Inability to load tickets onto key card

Bug

Inconsistent behavior when purchasing tickets

Bug

Errors and crashes when trying to claim delay repay

Bug

Issues with recognizing and applying railcard discounts

Bug

Problems with syncing ticket purchases across devices

Bug
✨

Requested Features

6 requests

Ability to save and reuse common journeys

Feature

Offline support for accessing tickets

Feature

Integration with mobile wallets like Apple Pay

Feature

Improved accessibility features

Feature

Better tracking and management of purchased tickets

Feature

More intuitive and streamlined user interface

Feature

FAQ

What can I do with this app?

This app allows you to buy train tickets to and from any UK railway station without booking fees. You can also receive real-time journey updates, access digital railcards for savings, and benefit from one-click delay compensation claims if your train is delayed by 15 minutes or more.

How does the delay compensation work?

The app features a 'One Click Delay Repay' system. If your train is delayed by 15 minutes or more, the app will automatically generate a delay repay claim for you and inform you about the compensation you are entitled to.

Is this app free to use?

Yes, the app is free to download and use. While the app itself is free, you will need to purchase train tickets through it. The app also mentions in-app purchases, which likely relate to ticket transactions or potential premium features.

What kind of tickets can I buy?

You can purchase eTickets and Key Smartcard tickets through the app. These offer more sustainable alternatives to paper tickets and provide convenience for your travel.

Who is this app designed for?

This app is built with accessibility in mind, featuring a user-friendly interface that helps those with accessibility needs. It's ideal for anyone who travels by train in the UK and wants a convenient way to manage their tickets and journeys.