App crashes constantly
App constantly crashes, making it next impossible to book and view tickets.
Not enough bandwidth to download their App
Frustrating unable even to open something simple
Consent
I don’t want to give consent to all that companies they are not essential this is a kind of bullying. If you want to use our app you have to accept these. Well I guess I won’t use it than.
Great app for train tickets
Great app for train tickets, so simple to use
Rubbish app. Absolutely rubbish customer service.
This app is very very bad. When you buy a ticket for the same day the date says tomorrow’s date but it is actually valid from today and till tomorrow. I got scammed because when I made 100 percent sure that I purchased a ticket for the 16th October and then went to scan the ticket to let me through the barrier at Gatwick airport station the barrier didn’t open when I showed the ticket to the ticket barrier staff he confused me and said “this ticket is valid from tomorrow look it says 17th October.” This led me to buy another exactly same ticket then I realised that the ticket was valid from today but till tomorrow. How did a Gatwick airport station staff who works there not know this? Also the refund/delay repayment customer service on this app is horrendous. It send you round in circles and tells you to click on a link for a refund which is a dead end. It says enter the captcha and when you press on it it just says “error occurred”. Why is there not a quick and easy refund option on this app for unused and unscanned tickets? After chasing my refund through a form I found after so many attempts and getting a email response saying they have sent my email to the refund team still I haven’t been refunded for the extra ticket I was scammed into buying which a train staff should have known. Read the other honest reviews they have said the same thing about the date situation. This sort of scam should be addressed by the uk government as this is totally against trading standards.
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