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Gatwick Express

Gatwick Express

Gatwick train times & tickets

13 ratings
115 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • September 4, 2016
  • August 25, 2026

Features

Developer

The Go-Ahead Group plc
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About

Plan your journey to Gatwick Airport with direct train times and ticket booking. Enjoy transparent pricing, live service updates, and hassle-free travel. The app also offers features for claiming compensation and requesting passenger assistance.

✓Check train times
✓Book tickets
✓Zero booking fees
✓Direct airport travel
✓Live service updates
✓Auto Delay Repay claims
✓On-the-go assistance
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What's New in Gatwick Express

5.0.23

August 25, 2026

App enhancements and performance updates.

User reviews

Most RecentHighest RatedLowest Rated

App crashes constantly

App constantly crashes, making it next impossible to book and view tickets.
MGD1UKMGD1UK

Response from developer

Thanks for letting us know. Please get in touch so we can help resolve this, you can reach us here: https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team.

Not enough bandwidth to download their App

Frustrating unable even to open something simple
DisappointedCustomerActualUserDisappointedCustomerActualUser

Response from developer

Sorry you're having trouble loading the app. Please reach out to us at https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team.

Consent

I don’t want to give consent to all that companies they are not essential this is a kind of bullying. If you want to use our app you have to accept these. Well I guess I won’t use it than.
ZathurZathur

Response from developer

Thanks for the feedback. Only essential permissions are required; the rest are optional. If you’d like to share more, please contact us at https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team

Great app for train tickets

Great app for train tickets, so simple to use
JacJac2022JacJac2022

Response from developer

Thank you so much for your feedback! We're glad to hear you find the app simple and easy to use. Your experience means a lot to us, and we’re always working to keep things smooth and convenient for every journey. Any additional feedback please contact us via https://www.gatwickexpress.com/help-and-support/contact-us - Gatwick Express Digital Team

Rubbish app. Absolutely rubbish customer service.

This app is very very bad. When you buy a ticket for the same day the date says tomorrow’s date but it is actually valid from today and till tomorrow. I got scammed because when I made 100 percent sure that I purchased a ticket for the 16th October and then went to scan the ticket to let me through the barrier at Gatwick airport station the barrier didn’t open when I showed the ticket to the ticket barrier staff he confused me and said “this ticket is valid from tomorrow look it says 17th October.” This led me to buy another exactly same ticket then I realised that the ticket was valid from today but till tomorrow. How did a Gatwick airport station staff who works there not know this? Also the refund/delay repayment customer service on this app is horrendous. It send you round in circles and tells you to click on a link for a refund which is a dead end. It says enter the captcha and when you press on it it just says “error occurred”. Why is there not a quick and easy refund option on this app for unused and unscanned tickets? After chasing my refund through a form I found after so many attempts and getting a email response saying they have sent my email to the refund team still I haven’t been refunded for the extra ticket I was scammed into buying which a train staff should have known. Read the other honest reviews they have said the same thing about the date situation. This sort of scam should be addressed by the uk government as this is totally against trading standards.
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FAQ

What does the Gatwick Express app do?

The Gatwick Express app allows you to check train times and book tickets for direct routes to and from Gatwick Airport. It aims to provide a hassle-free travel experience with features like live updates and easy assistance requests.

What are the key features of the Gatwick Express app?

Key features include checking train times, booking tickets with zero booking fees, direct airport travel, live service updates with personalized alerts, the ability to make Auto Delay Repay claims, and on-the-go passenger assistance.

Is the Gatwick Express app free to use?

Yes, the app is free to download and use. While the app itself is free, you will still need to purchase train tickets for your journeys.

Who is the Gatwick Express app for?

This app is designed for individuals who need to travel to or from Gatwick Airport by train. It is particularly useful for those seeking direct routes, real-time travel information, and convenient ticket purchasing.