Speedy
The store on 5th Street, in Tyler is always the best at filling my orders in a timely manner.
Could not get sale prices in cart
I had several sale items which would not reflect sale price in cart. Yes I clipped coupons. Ordered from coupons list of qualifying items. Was signed into my account. Shut down and retried several times before giving up on sale items.
Coupons
The clipped coupon page in your app is malfunctioning. When I go to this page it tells me there are no coupons available. If I’m able to clip while in the store, it doesn’t show the coupon. But at the top it says as an example $6 coupon, but then it doesn’t ring up. Please fix this glitch, it’s not just me, other customers are also experiencing this problem.
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Some items don’t show
There are several items that do not appear online. Very frustrating to have to write a note each week.
App
Wish items were easier to find on the app.
Checking out
Many options make checking out time consuming so I lost my time slot
Getting better
Things I know you have & I do get are not listed in the choices.
Pick up crew
The crew that works in the grocery pickup area are always great and responsive.
Great
Great always friendly
Coupons
Does not let you use all of your coupons.
Curbside
Website does not give you enough time once you pick the time and ordering
Do better, Brookshire’s
Terrible app. Cross-reference is lacking. If you don’t know the entire and exact name of an item, too bad/good luck. If only part of the item name is entered, the app only shows a few items that may OR may not be related. The list doesn’t tell what aisle to find the product. It doesn’t sort items in the order of aisle procession.
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Account
Points not added and I needed to email to get them added. My account was entered again and now I have no points. This is not dependable. I need to find another place to shop.
Trouble with ads showing
I love the brookshires app, and shop the sales regularly to try to stock up when I see something we eat frequently or that I can freeze for the future, but 99% of the time the ads don’t show up and neither does the web saver, which is exhausting
Poor site for order
The navigation through is deceiving. You order over and over and it never takes the order.
Groceries
Easy to order and pick up
SUPERB
Outstanding Performance
I place a pickup order for the cut up watermelon just about every day. I go by on my way to work every afternoon. I get a text early in the day telling me my order is ready. A couple of times I forget to order the night before (I get off at 11pm) but I call and they have always told me it will be ready for me. All the folks I have interacted with are consistently friendly and helpful. Thank you Brookshire’s for providing this service and for having the BEST employees.
I place a pickup order for the cut up watermelon just about every day. I go by on my way to work every afternoon. I get a text early in the day telling me my order is ready. A couple of times I forget to order the night before (I get off at 11pm) but I call and they have always told me it will be ready for me. All the folks I have interacted with are consistently friendly and helpful. Thank you Brookshire’s for providing this service and for having the BEST employees.
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Response from developer
It is delightful to hear such positive words and it’s always a pleasure to serve our customers.
The best Brookshires branch
The staff in Hawkins are the best in the whole area, including Gilmer and Gladewater.
Search Bar
The brookshires app is usually okay, but it never reflects the true inventory. The search bar doesn’t recognize basic product names, even when spelled correctly.
Ordering
Online ordering is easy to navigate.
