Can’t send money to US
Last update fixed the Face ID useless feature. Now we can access only with Face ID which is good and for that is that I give one star. However, now I can’t send money to my US card; every time I go into that screen it freezes after having typed 3 digits. I restarted my phone, deleted and installed the app again and this simply keeps happening.
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Mucho mejor
Funciones mejor que antes
Under maintenance
The app works for what you need it to do, but the constant under maintenance after closing and opening the app is so annoying. I have to uninstall the app and then reinstall it every time I want to use it. I can only use the app once because once the app closes it will give you that message every time when trying to open it again.
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Está confuso
No acabo de entenderla y me confundo un poco pero hay va
Update issue "maintenance bug"
Not sure if the "maintenance" issue is individual bug for each account but after reported the issue via chat, somehow 2 days later both apps Financiera and Broxel works perfectly!
Unique services offered that matches many people needs, thank you!
Unique services offered that matches many people needs, thank you!
Response from developer
Thank you for your review! We work every day to ensure your experience with Broxel 📲 continues to be the best.
Estamos en mantenimiento
Constantemente me aparece que la app está en mantenimiento y tengo que desinstalar e instalar la aplicación para poder ingresar
No me contesta servicio al cliente
Tengo problemas para hablar con soporte ya pasaron varios días y nada de nada mi depósito no llegó a mi cuenta y no puedo hablar con soporte para saber que pasó y tengo otra situación de una estafa ya me cambiaron la tarjeta pero nose si sea eso que mi depósito no se ve reflejado en mi cuenta o tengo que esperar a que llegue mi tarjeta ayuda no sé qué hacer y tengo deudas por pagar ayuda
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😠
Siempre me aparece que están en mantenimiento ya van como 2 meses 😠
Cuando van a arreglar el app?
Tienen q arreglar el app, siempre q uno entra dice q está en mantenimiento, y tiene uno q desinstalar el app y volverla a instalar para q funcione
De demasiado
Está muy limitado la aplicación
Estamos en mantenimiento
Esta aplicación y la de Finanabien no funcionan la mitad del tiempo, y parece ser que los desarrolladores de estas apps no tienen el conocimiento ni recursos para que las aplicaciones funcionen apropiadamente.
Lost access since 2021
I’ve tried log in in for years now and still my account is blocked, no reply or customer support. This is not good for people that need to have access to their funds .
Response from developer
We apologize for the inconveniences, Jose. We will raise your comment to our innovation team, that works everyday on improving our user experience.
Estamos en mantenimiento
Esta aplicación y la de Finanabien no funcionan la mitad del tiempo, y parece ser que los desarrolladores de estas apps no tienen el conocimiento ni recursos para que las aplicaciones funcionen apropiadamente.
Not happy taking to long
Not happy taking to long I signed up over a month ago called customer service once a week for the last 4 weeks. I have a bad feeling about this app. Requested my card in Peso still no answer. My physical card in the USA has not arrived. I have added money to the digital card just to try it but can not do anything with it yet. Service very limited. 👎🏼 There are better options I only sign up here to support the Mexican President. Now I have a bad taste in my mouth for both.
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Response from developer
We’re really sorry about your experience. We’ll pass your feedback to our Innovation team ♾️, who work every day to make things better for our customers and, together with our Customer Service team, improve the experience for everyone. Thanks for sharing with us!
I never receive the codes to log in
I gave it my email, I gave it my phone number, and yet I never receive the codes necessary to log in so I can’t activate my card. I am losing my mind this is so frustrating!!!!!
Response from developer
Sorry for the inconvenience. For technical support, contact us at 1 855 279 2720 📱. Our support team is ready to help.
Poor
Great potential. The US App often freezes, has a slow and difficult onboarding, and customer service froze my card for several weeks with poor communication of reopening, while holding funds, which were eventually liberated. Very low quality user experience overall. Not recommended
Response from developer
We're sorry to hear about your bad experience. We will share your comments with our innovation team ♾️, who work every day to meet our customers' needs. Regards.
Es en serio
Tengo más de una semana queriendo usar la app y me sigue apareciendo ( estamos en mantenimiento)😡
Mantenimiento eterno
Desde el mes de febrero no puedo checar mi cuenta por que cada que abro la aplicación aparece un texto que dice “estamos en mantenimiento “ ya he desinstalado y vuelto a instalar la aplicación dura bien un día y al otro vuelve a aparecer el texto
Deverian de tener deposito en la app
Deverian de tener como in banco tradisional para poder depositar el cheque por la app
Mala app
Ya no funciona la aplicación como antes la actualización en iOS es basura
