Cannot log in or register
I can’t complete registration on this app !!!! Deserves 0 stats
Worst app ever
The iOS app is outdated, user-unfriendly, and desperately needs a complete overhaul. Logging in is a frustrating ordeal—I can never access my account on the first attempt and must repeatedly close and reopen the app. It fails to save login details, forcing me to manually enter my full email address and PIN every time. There’s no modern biometric support, such as FaceID, which makes the app feel archaic. As someone using Builders for my RCS card, I dread interacting with this app due to its cumbersome login process, which often takes several minutes. In 2025, it’s unacceptable that the app cannot save basic information like card details or email addresses—it feels like a relic from the past. I cannot recommend this app to anyone. In fact, I plan to revert to using my physical card, as if we’re back in the 1990s, just to avoid this app entirely. I’ll be deleting it right after submitting this review.
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No ID?
Struggle to register it does not recognise my ID don't know why you need to register your ID thy just collecting your personal information
The most pathetic app
I can never log in — it constantly tells me “authentication has failed.” So I have to try repeatedly, over and over, while saying a few prayers in between. Honestly, this is by far the most pathetic app I’ve ever used.
On the rare occasion it does let me in, the slider to make a payment is completely useless. Why can’t I just manually enter the amount? Instead, I’m back to praying the slider magically lands on the amount I want.
All I want to do is make a payment - simple, right? But instead, it throws an error almost every time. This has been an ongoing problem. If this app belonged to me, I’d be genuinely embarrassed to hand it to clients.
On the rare occasion it does let me in, the slider to make a payment is completely useless. Why can’t I just manually enter the amount? Instead, I’m back to praying the slider magically lands on the amount I want.
All I want to do is make a payment - simple, right? But instead, it throws an error almost every time. This has been an ongoing problem. If this app belonged to me, I’d be genuinely embarrassed to hand it to clients.
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Mr
Your app takes time to do everything. With long processes of verification. Even banking apps are way better. You need serious upgrade
Not happy
You miss one payment the send you to credit bureau stats… 👎👎👎
Terrible
Again, facial recognition fails. Can’t access the app to manage my account. Highly frustrating.
Cannot login
App send a verification message and I accept, then it loads forever. It has been about 9 months now.
Today it goes only one step further but tells me I have reached device limit. It lists the two “devices” which are basically the same phone. I try to remove/deactivate one of them and it loads for ever.
Today it goes only one step further but tells me I have reached device limit. It lists the two “devices” which are basically the same phone. I try to remove/deactivate one of them and it loads for ever.
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Security features are a flop
The security features that are presented when trying to sign on are REALLY NOT WORKING.
Struggling to log in
I have been struggling to log on the app for a couple of months now, after I accept it just keeps loading and then gives me an error.
Authentication Declined
Every time I try to login to view statements and make payments! What a useless app! If I could give this app zero stars I would.
Builders Store Credit
Convenient for when I want to pay.
Mr Ngaleka
This app is easy and simple to use
App payments
The app payment system is problematic and needs to be addressed. My app payment only went through on the 3rd try.
Compliment
Happy with the service
Mrs I Nel
Very good service
Not that great
App needs alot work:
1. Picture load time
2. Navigation not always working
3. App needs to be made more mobile responsive.
1. Picture load time
2. Navigation not always working
3. App needs to be made more mobile responsive.
Makes life easier
Go ahead & download, keep track of your credit.
CRUSHES & JAMMING
The app jams and crushes all the damn time, it is so useless having this app and I think builders needs to get an IT agents that actually knows what they are doing and figure a way to get the app to work without disturbances.
Horrible app
The interface and layout for iPhones is all wrong, older and new models.
User experience leaves one very frustrated.
Would not recommend.
User experience leaves one very frustrated.
Would not recommend.
