Wasn’t bad but wasn’t very great either
I recently used Bulwark Pest Management for a pest issue and had mixed feelings about the experience. The technician, Travis, was polite and did communicate well before arriving. He texted me when he was on the way, asked questions about the issues I was having, and discussed the palmetto bug I saw in my backyard along with some sugar ants we’ve been dealing with.
He placed ant bait/traps in my garage and mentioned that he would spray the perimeter of the house. However, I personally did not see any spraying being done, aside from noticing some ant bait in the backyard afterward. I also wasn’t aware he had finished and left the property, and since my doorbell may not have been working, I wish there had been clearer communication before leaving.
When I called the company afterward for clarification, I was told he could come back out, but I didn’t have time to wait around for another appointment that day. The supervisor I spoke with wasn’t very helpful and mainly focused on the $150 fee rather than addressing my concerns about the service itself.
Overall, I just wish the service had been more informative and transparent about what was actually completed during the visit. For the price paid, I expected a little more communication and clarity.
He placed ant bait/traps in my garage and mentioned that he would spray the perimeter of the house. However, I personally did not see any spraying being done, aside from noticing some ant bait in the backyard afterward. I also wasn’t aware he had finished and left the property, and since my doorbell may not have been working, I wish there had been clearer communication before leaving.
When I called the company afterward for clarification, I was told he could come back out, but I didn’t have time to wait around for another appointment that day. The supervisor I spoke with wasn’t very helpful and mainly focused on the $150 fee rather than addressing my concerns about the service itself.
Overall, I just wish the service had been more informative and transparent about what was actually completed during the visit. For the price paid, I expected a little more communication and clarity.
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Payment Schedule
We have been trying to get our service monthly payment scheduled to our schedule prior to service and have been unable to do so. In May the bug service left some spider webs, no biggy but others might not agree.
Reliable
Techs are always professional and dependable.
Bulwark Is Awesome
The Techs are polite, informative and efficient. The app to schedule appointments is very user friendly. Very organized company. I’m
Retreat
If we have something get inside our home, they come next day to treat our home.
Doesn’t provide timely invoices just “pay via bank draft or credit card”
I only pay via check and will only ay it’s a written invoice describing the date of service, who was the technician and description of exactly what was performed. Every other pest service provides this simple task and tired of “make your payment via bank draft or credit card”!
Doesn’t work
The app and website don’t work, don’t bother trying to make an appointment on either, you will get through the form and then it will tell you there’s an error and you must call them and then they will tell you to use the portal when you call them and you’ll have the tell them it doesn’t work and they will do
Nothing about it
Nothing about it
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Response from developer
Dear Typhista, Thank you for taking the time to leave us this feedback. However, we would like to look into this and perform a deep audit on your account so we can review our app for consistencies. However, were unable to locate your account. If you could contact us at qa@bulwarkpest.com with more details like phone number or service address, we would be happy to look into this and work towards a solution. Once again, thank you for bringing this to our attention and we look forward to hearing from you.
Great App
I love how simple and easy to use the app is.
Easy to use
App works great. Fast and easy to use.
App is good
New version of app is very customer friendly.
Love the update
This update is fantastic. Everything is smooth and loads much more quickly than the old version. I like being able to easily schedule free re sprays through the app
Version 2 Is Much Better!
The new interface is nice.
Says Update Required After Updating
Already downloaded version 2.x of the app, but now I get "this version of the app is not supported".
Can’t log in
Put in phone number to find account, received the text message with the code but the app says there is an error resulting in failure to log into account. Will use the website instead
Terrible App
Entered phone number, got the code on my phone via a text msg and then the app said “Error Sending the code. Please retry.” with no way for me to enter the code I just received. I still cannot login to this app. This is a poor customer service and a very very poor development on this application. I wish they never had an app or a website. There needs to be a big change in Bulwark’s management on a very high level before this whole company crashes due to the epic failure in keeping up with the Tech that the market demands.
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Company great app broken
Fill out service requests, go through all the questions then says you need to call?????
Used the phone system, answered all questions and then it said speak to a human.
Please fix as you are great the technology not so much
Used the phone system, answered all questions and then it said speak to a human.
Please fix as you are great the technology not so much
Outdated
This app is severely outdated. I don’t even receive notifications from this app when my bill is ready to be paid…
Easy registration & management
Found my account quickly with cell# - was able to change payment method on file and pay my bill. Can check billing history, etc.
Like the company but app doesn’t work
Fill out service requests, go through all the questions then says you need to call?????
Used the phone system, answered all questions and then it said speak to a human.
Please fix your tech or remove it so we dont waste time engaging o key to be told to speak someone
Used the phone system, answered all questions and then it said speak to a human.
Please fix your tech or remove it so we dont waste time engaging o key to be told to speak someone
Horrible App
Does not work. Cannot sign in though I have been a customer for years. Why does tech get such big salaries for such epic fail.
