Stay Away From TruGreen!!!
Very disappointing experience with TruGreen. We’ve had repeated issues with services being performed at the wrong address, and when we asked them to correct the issue, we were initially told we would have to pay again for the service.
Their representatives have been extremely frustrating and, at times, rude and unprofessional. We were eventually refunded for one service, but the refund was applied to a completely different line item, which created another issue because the original service was then treated as though it had not been paid for. We’ve had to repeatedly explain the same situation and spend a significant amount of time trying to get these issues resolved.
The service & experience has been very different from what was presented to us when we signed up, and the repeated billing and service issues have left us extremely dissatisfied.
Based on our experience, we would strongly recommend considering all/any other options before you think of using TruGreen. This has been one of the most frustrating service experiences we’ve had. STAY AWAY!!!
Their representatives have been extremely frustrating and, at times, rude and unprofessional. We were eventually refunded for one service, but the refund was applied to a completely different line item, which created another issue because the original service was then treated as though it had not been paid for. We’ve had to repeatedly explain the same situation and spend a significant amount of time trying to get these issues resolved.
The service & experience has been very different from what was presented to us when we signed up, and the repeated billing and service issues have left us extremely dissatisfied.
Based on our experience, we would strongly recommend considering all/any other options before you think of using TruGreen. This has been one of the most frustrating service experiences we’ve had. STAY AWAY!!!
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No cancel option
I tried cancelling my account both in the app and through the chat and was not able to like I can with any other service. When I have done this in the past, it’s a huge pain with them with multiple phone calls and harassment. In this day and age it should be doable via the app without needing to speak to a person.
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Christian Magill
Christian dud a great job. He was personable, professional and made me feel good that I rely on Tru Green for lawn care.
Screenshots false
There is no area to view bills, make payments, or see future services. Completely false screenshots of the current app.
#1 WORST APP & WEBSITE
Read your recent reviews and hire a new developer. Your website is equally frustrating and useless.
