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Butlin’s B-Serve

Butlin’s B-Serve

by Butlin's Skyline Limited

27 ratings
106 reviews
🍔 Food & Drink
Free

Details

  • Released
  • Updated
  • July 15, 2020
  • July 7, 2026

Features

Developer

Butlin's Skyline Limited
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About

Order and pay for drinks directly from your table at participating venues. Food can also be ordered to your table at the Beachcomber Inn. Your order will be delivered by the team.

✓Order drinks to your table
✓Pay for drinks at your table
✓Order food to your table (Beachcomber Inn)
✓Delivery to your seating location
✓Participating venues only
Show original description

What users say

Summarized from real user reviews of Butlin’s B. Based on 27 reviews and a 4.2/5 average, it highlights the 6 positives and 15 negatives reviewers mention most about this Food & Drink app.

Positive things

  • 👍Easy and quick to use for ordering
  • 🪑Convenient table-side ordering without queuing
  • 👨‍👩‍👧‍👦Allows families to order simultaneously
  • ⚡Quick drink delivery when system works
  • 💰Affordable pricing comparable to supermarkets
  • 😊Friendly service and welcoming staff

Negative things

  • 🐛Password reset function broken/loops back to login
  • ⏱️Extremely slow drink delivery (45+ minutes)
  • 📵App frequently unavailable or crashes
  • 💳Payment processing failures and duplicate charges
  • 🔐Account access issues and locked accounts
  • 📱WiFi dependency and poor connectivity
  • 💰No happy hour discounts available on app
  • 😞Impersonal service replacing human interaction
  • 🚫Limited menu items compared to bar
  • 🔤Blank menus and unclear ordering options
  • ❌Missing items (wine by glass, hot drinks, non-alcoholic options)
  • 🎯Incorrect table number delivery
  • ⚠️No allergy information provided
  • 🔧Difficult to modify orders and add discounts
  • 📊Poor app layout and user interface design
See all reviews

What's New in Butlin’s B

1.13.0

July 7, 2026

- Bug fixes & Improvements.

User reviews

Most RecentHighest RatedLowest Rated

Very complicated!

The most frustrating and complicated app to set up! Sent me all around the houses, with logging me in and out. And sending me back and forth to my bank app!!
Sincerely hope the food is worth all the aggro 😎😜🤞
Skmac2Skmac2

Easy to use, but apple pay not working

Easy to use, but apple pay not working otherwise 5 star
Tooting NilzTooting Nilz

Apple Pay doesn’t work

Why offer Apple Pay when it doesn’t work.
Bill blameyBill blamey

Offers Apple Pay and then tells you that Apple Pay isn’t available?!

Takes way too long to order, offered Apple Pay as a payment method but then said it wasn’t available, then the app froze and I had to do it all over again
SdjcoamSdjcoam

Good app but….

Really needs Apple Pay to be enabled. Apart from this, really easy and beats the ques.
Nathan_1972Nathan_1972
See 101 more reviews

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User experience

🐞

Reported Bugs

16 issues

Password reset link loops back to app store or login page

Bug

App crashes during checkout and payment

Bug

Payment processed multiple times without order placement

Bug

Unable to reset forgotten passwords

Bug

Cannot create new account with same phone number

Bug

Verification code times out too quickly

Bug

Blank menu items display

Bug

App freezes when paying as guest

Bug

WiFi connectivity issues (98% failure rate reported)

Bug

Ordering unavailable without staff enabling it

Bug

Modification of food orders not working

Bug

Discount code error (Z705 code)

Bug

Slow app performance and loading times

Bug

Email verification codes not arriving

Bug

QR code covered by physical obstruction

Bug

App doesn't recognize items as unavailable until payment stage

Bug
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Requested Features

15 requests

Password reset via text message instead of email

Feature

Happy hour discounts available on app

Feature

Wine by the glass ordering option

Feature

Hot drinks and non-alcoholic beverages

Feature

Children's sweets and lollies menu items

Feature

Slushie drinks option

Feature

Allergy information display

Feature

Kids meal desert options clarity

Feature

Child dining plan bundle integration

Feature

More drink variety on app

Feature

Out of stock items shown before ordering

Feature

Table number auto-detection

Feature

Support chat or help contact options

Feature

Better app layout and UI design

Feature

Guest checkout without account creation

Feature

FAQ

What does the Butlin's B-Serve app do?

This app allows you to order and pay for drinks directly from your table at participating Butlin's venues. You can also order food to your table at the Beachcomber Inn. The friendly team will then deliver your order to where you are sitting.

Can I order food with this app?

Yes, you can order food directly to your table at the Beachcomber Inn using the Butlin's B-Serve app. For drinks, you can order and pay from your table at any participating venue.

Is this app free to use?

The app itself is free to download and use. You will pay for the food and drinks you order through the app, as you would if ordering directly from staff.

Where can I use the Butlin's B-Serve app?

The app is available at participating venues only. It is designed to enhance your dining and drinking experience by allowing table service for food and drinks.