Not a Great App
It’s nice to have an app for your own bank BUT this was horrible. After signing in once, this app must have changed the receiving of my verification code from my own email to phone . I never received my verification codes in order to login to my account for almost a month. In order to uninstall or delete the app, you have to go into your storage capacity to do so, it doesn’t allow you to uninstall or delete it from any other way….at least from iPhones. This went on for almost a month without login to my account, it sucked.
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Can I give zero stars?
I hate this ap. Aside from the fact that it never seems to work, when it does, the interface is not user friendly.
It’s very clunky and not intuitive at all.
It’s very clunky and not intuitive at all.
Unable to login
The app doesn’t allow me to log in. The same username and password that I use to access online banking via my laptop that works, doesn’t work with the app. I keep getting invalid username/password when the information is correct.
Login authentication fails most of the time!
People who care about online security should NOT use this app.
It barely copes with complex passwords, oftentimes doesn’t accept the correct password until it suddenly does.
Telephone support doesn’t help (much). They don’t even know what a password manager is!
Eventually after locking yourself out, the support person unlocks you but then the app allows you back in (usually 2nd login attempt with identical password). It sends the Verification code to the SAME device! What’s the point of sending a 2factor authentication to the SAME APP!! aarrrggghhhhh
And then tech support just put the phone down.
:(
It’s not possible to pass basic Quality assurance with security this bad.
Better to avoid this app, it will make your banking security worse!!
I don’t often write reviews, but this app is that bad!!
Zero stars.
It barely copes with complex passwords, oftentimes doesn’t accept the correct password until it suddenly does.
Telephone support doesn’t help (much). They don’t even know what a password manager is!
Eventually after locking yourself out, the support person unlocks you but then the app allows you back in (usually 2nd login attempt with identical password). It sends the Verification code to the SAME device! What’s the point of sending a 2factor authentication to the SAME APP!! aarrrggghhhhh
And then tech support just put the phone down.
:(
It’s not possible to pass basic Quality assurance with security this bad.
Better to avoid this app, it will make your banking security worse!!
I don’t often write reviews, but this app is that bad!!
Zero stars.
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The worse app ever
Give yourself a favor and don’t download this app, its a waste of time and you just going to be annoyed all the time because it never let you log in without a security code that they sent who knows where, its crazy!! Hate this app and give it 0 starts.
Only one device
It seems the app can only be installed on one device. I had it on my iPhone and iPad. The One Time Passwords were only sent to my iPad, which I don’t carry with me all the time. I had to delete it from both devices then reinstall it on my phone. It also can’t seem to handle multiple accounts (corporate and personal)! It’s the worst banking app!
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Poor design. App will lock you out of your account.
This app deserves zero stars as it creates more problems than it solves. When this app is first installed it asks for permission to send notifications. This is pretty normal so most people will accept notifications. The BIG issue is that, unknown to the user, when clicking accept the app changes the authentication message delivery mechanism in the online banking profile from email (default) to mobile phone. To make it WORSE, this app does not keep you logged in permanently. It will log you out after a while, and the next time you want to log in, either through the online banking platform or through the app, the authentication will be sent to....yes, you guessed it...to the mobile banking app that you no longer have access to! In order to regain access to your account you will have to somehow regain access and change the authentication message delivery to email. Do yourself a favor and avoid this app. Not worth the hassle.
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Extremely buggy and inconsistent
Tried to use this as a substitute for their “web app” and it’s just as bad. Customer support says to “just keep trying” and it’ll eventually log you in... okay.
Worst app ever
Unbelievable how crap this app is! Especially for a bank in a country where most of its clients make so much money, and still they can’t even afford to pay for a decent IT company to make an app that works.
Bank App Makes Progress
Best of the Banking Apps from the Cayman Island banks. Adds an extra layer of security with a homegrown system of 2FA. It’s getting better with every release at least.
Worst app
If there was an award for worst app, this app will make the list. Their last app was cumbersome but functional. This new app is horrible. Can’t log in, horrible design, etc. I’d rather visit the bank, wait in line, than use this app. Please Bank of Butterfield, start over with a new app. One star, deserves Zero.
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Own account Transfer needs improvement
The new app/system works well much better than the older version and more interactive. The only reason that I did not give it 5 stars is due to the fact that when transferring money in my “own Account” from the my USD account to my KYD account or vice versa it no convert automatically convert the currency for me I have to manually calculate the conversion. That was a key feature that i really liked in the old system that made it stand out from other online banking on island at least with Some other banks they give a web based conversion calculator as an option so that you know what the conversion will be when you transfer money between USD & KYD. Is there a way for Butterfield to place that back into the software, because I think that people would really appreciate it.
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I would give this 0 stars, if I could.
Shockingly bad. In fact, it’s quite possibly the worst app that currently exists. It’s like somebody took a website from 1998 and slapped it into a mobile app...and then added a little malware to it to enhance how glitchy and buggy it is. If the bank didn’t force me to use it, I wouldn’t. Opening it is always the most excruciatingly painful part of my day.
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Horrible
This is not a great at all
this is really a frustrating app!
we are directed to download and use this when we open the old butterfield app... but turns out this is a really bad app you already opened and started yet when you log out it starts again with the procedure of confirmation, now i cant even open it and says i dont have internet connection? we have 300mbps internet! this is just trash!
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