Worst experience with CabBazar
Extremely disappointing experience with CabBazar. I had booked a cab from Dehradun Airport to Kanatal for my senior citizen parents four days in advance. The cab was scheduled to pick them up at 1:15 PM, and since morning I had been repeatedly following up with CabBazar’s customer support to ensure everything was in place. Every single time, I was assured that a driver would be assigned and the pickup would happen as scheduled. Shockingly, at around 1:00 PM, just 15 minutes before my parents’ arrival, I received a call informing me that CabBazar would not be able to arrange a cab at all. This is completely unacceptable and highly irresponsible. When elderly passengers are travelling, reliability is not a luxury—it is a necessity. Senior citizens are often not comfortable handling last-minute travel disruptions, and CabBazar’s complete lack of planning and accountability put my parents in a very stressful situation. To make matters worse, their call center executives were of no help whatsoever. They kept giving false assurances throughout the day instead of being transparent about the situation and allowing us enough time to make alternate arrangements. If CabBazar cannot honor bookings made several days in advance, especially for airport pickups, they should not be in the business of providing travel services. This level of unprofessionalism and poor customer service is unacceptable. I will never use CabBazar again and would strongly advise others, especially those arranging travel for senior citizens, to think twice before relying on their services.
Show more
Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
Terrible experience with cabbazaar
Booked a cab with cabbazaar for 1 pm pickup for Rajiv Gandhi airport Hyderabad . Cab driver cancelled cab at 12.30 pm and customer service executive Jaagruti Sharma couldn’t find another cab . On top of that she was happy to cancel the cab and leave me in limbo. Nowhere to go . She was also very rude and at all eager to help. Overall very terrible experience with cabbazaar.
Show more
Left at middle of nowhere for 2 hours
Pathetic customer service. Car loan was due hence load cleaning officers grab driver in mid way. First driver made is wait for 1 hour but still couldn’t come. Our booking amount was refunded as 2 hour validity voucher and next ride was 1 hour away. The next ride booking amount was 1300 while previous booking amount was 1700. 400 is still stuck with this pathetic app. Not interested in another ride. They refuse to refund in bank account
Show more
Horrible and unprofessional car vendors
I am currently traveling in a car booked by your app with my family. I’m officially filing a complaint against your car vendor (not the driver).
I have already made 25% advance payment while booking the car. After the journey or in between the TOTAL journey, I was suppose to pay ₹8500 more. Within 3 hours in the journey, we were asked to pay ₹6000 out of the ₹8500 of the remaining payment. I understand and was willing to pay all the toll charges and gas payments on the spot. The issue was why ask most of the payment (₹6000 when the gas and toll charges was of ₹3000) beforehand. The driver asked us to connect with the vendor (his boss) who provided the car.
We called the vendor and he was the rudest person ever. He was extremely unprofessional. We told him that we made 25% advance payment, he criticized that the payment went to the app, not us. We are providing you the car. We mentioned that we booked your car via cabbazar app. He words were “agar aapko bich Raaste mei hum utaar de na toh app wale Gaadi nahi bhejenge” (translation: if we drop you off in between the road, the app will not be able to send car to pick you up) and then he abruptly disconnected the call on my face.
So tell me one thing, do you not verify your vendors. Is this the security and safety you provide between our journey? If the driver or the vendor literally drops me and my family in between nowhere on the road, what do you expect me to do in that situation?
This shows extreme unprofessionalism on your part because we booked the cab via your company.
I have already made 25% advance payment while booking the car. After the journey or in between the TOTAL journey, I was suppose to pay ₹8500 more. Within 3 hours in the journey, we were asked to pay ₹6000 out of the ₹8500 of the remaining payment. I understand and was willing to pay all the toll charges and gas payments on the spot. The issue was why ask most of the payment (₹6000 when the gas and toll charges was of ₹3000) beforehand. The driver asked us to connect with the vendor (his boss) who provided the car.
We called the vendor and he was the rudest person ever. He was extremely unprofessional. We told him that we made 25% advance payment, he criticized that the payment went to the app, not us. We are providing you the car. We mentioned that we booked your car via cabbazar app. He words were “agar aapko bich Raaste mei hum utaar de na toh app wale Gaadi nahi bhejenge” (translation: if we drop you off in between the road, the app will not be able to send car to pick you up) and then he abruptly disconnected the call on my face.
So tell me one thing, do you not verify your vendors. Is this the security and safety you provide between our journey? If the driver or the vendor literally drops me and my family in between nowhere on the road, what do you expect me to do in that situation?
This shows extreme unprofessionalism on your part because we booked the cab via your company.
Show more
Response from developer
We apologize for the inconvenience. We request that you share your concern at support@cabbazar.com and we will definitely look into it.
Fine but not a great experience
Booked a taxi for outstation at 3:30 pm. Taxi got confirmed with driver allocation. Spoke to driver too. After confirming he declined to come. Same with 2nd driver. 3rd driver got assigned and came after 90 mins. Reached destination 3 hours late than supposed to be. Driver showed trip meter reset and denied showing odometer. He had set 2 trips and final meter reading showed some 30 km extra. Was too tired after 8 hours of journey to argue with him. Paid some 400 extra because of drivers non transparency . He even objected to switch on AC. After much discussion switched on but frequently turning on and off. Not a great experience because of driver(off course this is nothing to do with Cabbazar, but should onboard honest and genuine drivers
Show more
Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
Unprofessional and unreliable service
Absolutely pathetic service from Cab Bazaar. I had booked a reserved cab well in advance for an early morning 4:30 AM slot, but at the last moment, the driver canceled and they started asking for extra money for the same destination. This completely wasted my time and efforts, especially since I had trusted them for an important early morning travel.
Instead of honoring the confirmed booking, their team casually told me that if I don’t agree to pay extra, I am free to cancel. What kind of professional service is this? Extremely unprofessional, unreliable, and disappointing customer support.
If your travel plans are important and time-sensitive, I would strongly advise against using Cab Bazaar. They are not trustworthy and do not value their customers.
Instead of honoring the confirmed booking, their team casually told me that if I don’t agree to pay extra, I am free to cancel. What kind of professional service is this? Extremely unprofessional, unreliable, and disappointing customer support.
If your travel plans are important and time-sensitive, I would strongly advise against using Cab Bazaar. They are not trustworthy and do not value their customers.
Show more
Response from developer
That doesn't sound right! Can you give us more information along with your booking id. at support@cabbazar.com so that we can investigate.
Worst and traumatised experience with Cab Bazzar and their customer care
Very bad experience with cab Bazzar. Their customer care services are totally waste. I booked cab at 10:40 AM. Driver didn’t show up. Called customer care they told me to wait for 15 mins, again after 30 minutes called customer care, this time they told me to wait another 1 hrs they will change the cab. But no one show up after that too. Asked them to cancel the ride and refund. Got totally unexpected response to wait another 1 hrs they will change the cab. But nothing happens. Finally after wasting more than 2 hrs. I decided to not waste my time with the worst customer service of cab bazar and booked another cab service.
Conclusion if you have a lot of time to waste and have patient to listen thier resolution style of problem that will never solve book cab bazzar. Good luck with cab bazzar services.
Conclusion if you have a lot of time to waste and have patient to listen thier resolution style of problem that will never solve book cab bazzar. Good luck with cab bazzar services.
Show more
Response from developer
We apologize for the inconvenience. We request that you share your concern at support@cabbazar.com and we will definitely look into it.
Cheating money-making scamming company
Highly DO NOT RECOMMEND this service.
Requested for additional luggage space and paid for it. Car came with boot space fully occupied by a CNG tank. There was a carrier on top of the car which was just the basic luggage space. There was no additional luggage space!
Called the staff and told them to cancel the booking and they could forfeit the deposit. They insisted the booking is non-cancellable and non-refundable. They wanted to absorb the whole cost. Request to speak to higher authority (manager) was flatly denied. We spoke to two staff, Tanya and Vishika who were exceptionally unhelpful and pushed the blame to the customer.
Terrible service. Not at all reasonable. Only wanted to take the money.
They were also unhelpful to the driver who was left stranded and could not accept another booking becos they refused to cancel the booking.
Requested for additional luggage space and paid for it. Car came with boot space fully occupied by a CNG tank. There was a carrier on top of the car which was just the basic luggage space. There was no additional luggage space!
Called the staff and told them to cancel the booking and they could forfeit the deposit. They insisted the booking is non-cancellable and non-refundable. They wanted to absorb the whole cost. Request to speak to higher authority (manager) was flatly denied. We spoke to two staff, Tanya and Vishika who were exceptionally unhelpful and pushed the blame to the customer.
Terrible service. Not at all reasonable. Only wanted to take the money.
They were also unhelpful to the driver who was left stranded and could not accept another booking becos they refused to cancel the booking.
Show more
Most worst service
I had a U.S. visa interview scheduled tomorrow, and due to the last-minute cancellation of my booking, I was forced to secure an alternative rental at a higher cost of ₹8000. Given the urgency of my situation and the financial impact of this issue, I will be submitting all relevant evidence to my corporate attorney.
If immediate reimbursement is not processed, legal proceedings will be initiated, including a substantial financial claim against Cab Bazar for the distress and inconvenience caused. This situation is unacceptable, and I expect swift resolution.
Kindly proceed with the reimbursement without delay so I can finalize my alternate travel arrangements.
Another incident :
The driver charged Rs 4,144 instead of Rs 3,784, which is Rs 360 more than expected, even though he was unable to drop me at my destination. During the journey, he asked us to exit the car twice, and later claimed an additional 10 km had been traveled. I argued, but I did not wish to escalate the situation, so I paid Rs 160 extra. For the Kolkata Airport to Bankura route via Arambagh, the distance is below 176 km, and I have evidence to support this. The driver added an airport gate fee of Rs 100, despite the fact that he did not wait for a single minute—we were already waiting outside when he arrived. He also charged an additional Rs 100 for tolls, which was incorrect, as the toll charges for this route should not exceed Rs 65. In total, I paid Rs 360 extra (Rs 160 for additional distance, Rs 100 for gate fees, and Rs 100 for toll charges), out of which Rs 160 plus Rs 100 plus Rs 35 were fraudulent charges. As an existing passenger, I request a refund of Rs 295
Thanks,
If immediate reimbursement is not processed, legal proceedings will be initiated, including a substantial financial claim against Cab Bazar for the distress and inconvenience caused. This situation is unacceptable, and I expect swift resolution.
Kindly proceed with the reimbursement without delay so I can finalize my alternate travel arrangements.
Another incident :
The driver charged Rs 4,144 instead of Rs 3,784, which is Rs 360 more than expected, even though he was unable to drop me at my destination. During the journey, he asked us to exit the car twice, and later claimed an additional 10 km had been traveled. I argued, but I did not wish to escalate the situation, so I paid Rs 160 extra. For the Kolkata Airport to Bankura route via Arambagh, the distance is below 176 km, and I have evidence to support this. The driver added an airport gate fee of Rs 100, despite the fact that he did not wait for a single minute—we were already waiting outside when he arrived. He also charged an additional Rs 100 for tolls, which was incorrect, as the toll charges for this route should not exceed Rs 65. In total, I paid Rs 360 extra (Rs 160 for additional distance, Rs 100 for gate fees, and Rs 100 for toll charges), out of which Rs 160 plus Rs 100 plus Rs 35 were fraudulent charges. As an existing passenger, I request a refund of Rs 295
Thanks,
Show more
Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
Positive experience
We have recently used CabBazar to book a couple of longer one-way trips and a day-trip and in all cases everything went smoothly from initial registration, to bookings at competitive prices, clear instructions and prompt follow-ups. To avoid any misunderstanding related to final payment at the end of the trip, it is important to be clear on what the price does and doesn’t include (information is provided in the booking) as the final settlement is done with the driver and CabBazar only sends an invoice on on driver’s behalf upon completion of the transaction.
Show more
Terrible Booking Experience with Cab Bazar – Delays, Miscommunication, and Poor Service
I had a very disappointing experience with Cab Bazar. I booked a 7-seater cab on 21st Feb 2025 for a round trip from Patna to Dumraon on 22nd Feb at 10:10 AM. After booking, no driver or cab was assigned for several hours. Even on the morning of 22nd Feb at 8:00 AM, my booking status was still pending. Despite multiple follow-ups with customer support, I was only told at 9:40 AM to either find an alternative cab or increase my fare from ₹5600 to ₹6400. Left with no choice, I agreed, and my booking was confirmed after another 15 minutes.
When I contacted the agent, I was told the cab would arrive by 10:20 AM, but the driver kept delaying, citing excuses like having breakfast. The cab finally arrived around 11:45 AM, and the driver claimed his booking was only confirmed at 11:15 AM — showing a clear lack of coordination and transparency from the agent.
During the ride, the driver asked me to pay for fuel, which I did. After the trip, there was confusion about payment — the agent asked for the full amount, while the driver insisted on being paid directly. This led to another 20-minute delay and unnecessary arguments. The lack of professionalism, poor coordination, and delayed service made this a very frustrating experience.
When I contacted the agent, I was told the cab would arrive by 10:20 AM, but the driver kept delaying, citing excuses like having breakfast. The cab finally arrived around 11:45 AM, and the driver claimed his booking was only confirmed at 11:15 AM — showing a clear lack of coordination and transparency from the agent.
During the ride, the driver asked me to pay for fuel, which I did. After the trip, there was confusion about payment — the agent asked for the full amount, while the driver insisted on being paid directly. This led to another 20-minute delay and unnecessary arguments. The lack of professionalism, poor coordination, and delayed service made this a very frustrating experience.
Show more
Response from developer
We apologize for the inconvenience. We request you to share your booking id. at support@cabbazar.com and we will definitely look into it.
Fraud
Ihad an extremely frustrating experience with Carbazaar and would not recommend their services to anyone. I booked a cab for an outstation trip and paid an advance of [₹2900] in good faith on Unfortunately, despite the booking confirmation, the cab was never provided 1, leaving me stranded and withut any alternative transportation options.
What made matters worse was the fact that they have not refunded the advance payment I made, even though they failed to provide the service. To top it all off, when I reached out for assistance, I was told I would have to pay an additional amount to arrange a cab, which was completely unjustified. The lack of professionalism and customer service is appalling. I am still awaiting a resolution, including a full refund of my advance payment. This experience has been highly disappointing, and I will not be using Carbazaar again, nor would I recommend them to anyone. Worst Taxi
service ever
What made matters worse was the fact that they have not refunded the advance payment I made, even though they failed to provide the service. To top it all off, when I reached out for assistance, I was told I would have to pay an additional amount to arrange a cab, which was completely unjustified. The lack of professionalism and customer service is appalling. I am still awaiting a resolution, including a full refund of my advance payment. This experience has been highly disappointing, and I will not be using Carbazaar again, nor would I recommend them to anyone. Worst Taxi
service ever
Show more
Response from developer
We apologize for the inconvenience. We request you to share your booking id. at support@cabbazar.com and we will definitely look into it.
Biggest Fraud 1st time and last time booked
When i called their customer care before booking they said final charges will be 3870. They are so cheap that they donot mention hidden charges i told her, at night i will start from this place and return back at this time.
Now after ride completed they are saying extra Rs500 for night charges and they are not even adding this to the final bill.
This is totally a fraud scheme, i paid them but they should atleast add that on the bill but they denied. Worst experience plus the worst part is they donot tell the hidden charges. Anyways money comes and goes but your trust is a one time thing for a business kindly donot fool people else everything wont last for long just an advice. Enjoy the extra amount you received by fooling people
Now after ride completed they are saying extra Rs500 for night charges and they are not even adding this to the final bill.
This is totally a fraud scheme, i paid them but they should atleast add that on the bill but they denied. Worst experience plus the worst part is they donot tell the hidden charges. Anyways money comes and goes but your trust is a one time thing for a business kindly donot fool people else everything wont last for long just an advice. Enjoy the extra amount you received by fooling people
Show more
Response from developer
We apologize for the inconvenience. We request you to share your booking id. at support@cabbazar.com and we will definitely look into it.
3rd Class aggregators
They Show a particular price for a booking but just before pickup they will call that cab will be available either at hike prices (2000 rs hike in my case) only or Cancel booking. And over the trip they will cause you more loss and after accepting its their mistake they will not bear a single rupee for you. But yes after loss they will give you a huge 200 rs voucher as bait. The app quality they have is comparable to a road side app developer work which didnt even have details to contact them. When you ask for cancellation and refund they are not ready for that but after heated arguments they are ready to give back in their 3rd class app's wallet. So that you encounter again with
कूड़ा बाज़ार app.
Suggestions - Go for open market cab providers or apps like ola, make my trip.
कूड़ा बाज़ार app.
Suggestions - Go for open market cab providers or apps like ola, make my trip.
Show more
Response from developer
This doesn't sound right! Please reach out to us at support@cabbazar.com so that we can get your issue addressed and we shall connect with you soon.
Middlemen to say the least
I booked a one way taxi. CabBazar took its cut in advance and still couldn’t provide me a driver till 11th hour. After a lot of calls they hooked me to someone who hooked me to someone else. I wasn’t sure till I reached Varanasi that this driver would actually appear. NOW you are at the mercy of this guy. Thankfully the driver who came was a nice guy but other people have had very bad experience. Also they add a lot of interstate taxes which you have no way to verify, I mean you can but it’s a hassle and I just wanted to go and sleep. CabBazar sends email saying don’t pay till we give you final bill but nothing like that ever happens. All in all cabbazar has no control over the actual driver. Don’t fall for this agency unless you’re very adventurous. PLUS they don’t refund you ever. They give you useless voucher.
Show more
Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
Worst Service- Never book from CabBazar
I had booked an Innova pet taxi for a trip from Thane to Pune. Had paid 1100 rs extra for carrying a pet. First of all they sent a different vehicle and driver for pickup, later the driver started asking additional washing charges apart from the money already paid. The driver then ran away and didn’t return. Upon calling customer care- Mr Rahul Singh was speaking as if they are doing this service for free, later he started blaming me for not carrying a cloth if there is a pet with me, then started justifying the driver abandoning us mid way by saying our job is to only give you a taxi, we are not responsible for whatever happens after booking. We had paid upfront money which they are not giving back.
Please do not book their service, they are only here to loot money from customers, not to provide service.
Please do not book their service, they are only here to loot money from customers, not to provide service.
Show more
Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
CabBazaar is total FRAUD
Update: DOUBLE FRAUDSTERS - ENTIRE OPERATION IS BAIT & SWITCH with hidden charges - a) Cabbazaar takes its cut at time of booking itself & shows discounted booking prices
Once they take their cut, they refuse to refund that under any circumstances - even if the driver refuses to come to the pickup point and i have to take another local cab to meet the driver somewhere else (as was my case)
b) but when the driver comes, he adds 30% extra in toll, parking etc fees (app only shows “toll charges extra” but never mentions what the charges are for the particular trip booked)
c) app says "AC sedan" under the booking but drivers ask for another 17% extra for AC in 35deg heat.
Then they cite CB policy fine print on their WEBSITE that says "No AC in the mountains" but app shows nothing.
The NET TOTAL IS MUCH HIGHER than directly bookng a car locally.
Hence this whole service is fraud and only built on giving perceived discounts by hiding extra charges
Once they take their cut, they refuse to refund that under any circumstances - even if the driver refuses to come to the pickup point and i have to take another local cab to meet the driver somewhere else (as was my case)
b) but when the driver comes, he adds 30% extra in toll, parking etc fees (app only shows “toll charges extra” but never mentions what the charges are for the particular trip booked)
c) app says "AC sedan" under the booking but drivers ask for another 17% extra for AC in 35deg heat.
Then they cite CB policy fine print on their WEBSITE that says "No AC in the mountains" but app shows nothing.
The NET TOTAL IS MUCH HIGHER than directly bookng a car locally.
Hence this whole service is fraud and only built on giving perceived discounts by hiding extra charges
Show more
Response from developer
This doesn't sound right! Please reach out to us at support@cabbazar.com so that we can get your issue addressed and we shall connect with you soon.
Fraud app - hidden charges
Fraud app - mentions "AC sedan" for a booking in the hills but drivers ask for 17% extra charges for AC in 35deg heat. Apparently Cabbazaar policy fine print on their website mentions "No AC in the mountains" but the app & booking page mislead customers into thinking an AC sedan is provided.
Stay Away: A Nightmare Ride with Zero Support!
Absolute lack of flexibility! They won't even let you stop for five minutes to pick up your friends or family from a nearby location. Even if you book a round trip, you can’t stop for a minute. The app is a complete disaster—they assign you one car and deliver another, which is both ridiculous and unsafe. Customer service is useless. We had a significant mismatch between the odometer and the actual distance we traveled (as verified by Google Maps). A small error of 10-15 km might be acceptable, but in our case, a 220 km trip showed up as 271 km. And guess what? You can’t do anything about it. Even after filing a complaint, nothing happens. This experience has been frustrating and infuriating, and I would strongly urge everyone to avoid using this service. Don’t waste your time or money on an app that doesn’t care about its customers!
Show more
Response from developer
This doesn't sound right! Please reach out to us at support@cabbazar.com so that we can get your issue addressed and we shall connect with you soon.
I had the worst experience.
The company is not time punctual, they made me wait for like 2 hrs in the airport. And then without discussing it, he parked the car in some multilevel parking and then the driver asked me to come to him with all my luggage. As we had to pay extra for the parking so he fooled me with it. I was supposed to leave the airport at 6:00 pm but met the driver at 8:30 pm and then he took a long route to my hometown. He left the highway behind and took some village route and again wasted my whole night. It was raining so badly and unsafe too. It’s a request please don’t choose this app for any sort of booking, this company is a big-time fraud. They will lootofy extra money from you, they will waste your time, and will also argue with you. In the end, nobody is travelling for free, I'm paying the cab company and in return what I'm getting is disrespect, and fraud. Being a girl, I was scared it was my horrible night, very unsafe.
Show more
Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
