Worst experience with CabBazar
Extremely disappointing experience with CabBazar. I had booked a cab from Dehradun Airport to Kanatal for my senior citizen parents four days in advance. The cab was scheduled to pick them up at 1:15 PM, and since morning I had been repeatedly following up with CabBazar’s customer support to ensure everything was in place. Every single time, I was assured that a driver would be assigned and the pickup would happen as scheduled. Shockingly, at around 1:00 PM, just 15 minutes before my parents’ arrival, I received a call informing me that CabBazar would not be able to arrange a cab at all. This is completely unacceptable and highly irresponsible. When elderly passengers are travelling, reliability is not a luxury—it is a necessity. Senior citizens are often not comfortable handling last-minute travel disruptions, and CabBazar’s complete lack of planning and accountability put my parents in a very stressful situation. To make matters worse, their call center executives were of no help whatsoever. They kept giving false assurances throughout the day instead of being transparent about the situation and allowing us enough time to make alternate arrangements. If CabBazar cannot honor bookings made several days in advance, especially for airport pickups, they should not be in the business of providing travel services. This level of unprofessionalism and poor customer service is unacceptable. I will never use CabBazar again and would strongly advise others, especially those arranging travel for senior citizens, to think twice before relying on their services.
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Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
Terrible experience with cabbazaar
Booked a cab with cabbazaar for 1 pm pickup for Rajiv Gandhi airport Hyderabad . Cab driver cancelled cab at 12.30 pm and customer service executive Jaagruti Sharma couldn’t find another cab . On top of that she was happy to cancel the cab and leave me in limbo. Nowhere to go . She was also very rude and at all eager to help. Overall very terrible experience with cabbazaar.
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Left at middle of nowhere for 2 hours
Pathetic customer service. Car loan was due hence load cleaning officers grab driver in mid way. First driver made is wait for 1 hour but still couldn’t come. Our booking amount was refunded as 2 hour validity voucher and next ride was 1 hour away. The next ride booking amount was 1300 while previous booking amount was 1700. 400 is still stuck with this pathetic app. Not interested in another ride. They refuse to refund in bank account
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Horrible and unprofessional car vendors
I am currently traveling in a car booked by your app with my family. I’m officially filing a complaint against your car vendor (not the driver).
I have already made 25% advance payment while booking the car. After the journey or in between the TOTAL journey, I was suppose to pay ₹8500 more. Within 3 hours in the journey, we were asked to pay ₹6000 out of the ₹8500 of the remaining payment. I understand and was willing to pay all the toll charges and gas payments on the spot. The issue was why ask most of the payment (₹6000 when the gas and toll charges was of ₹3000) beforehand. The driver asked us to connect with the vendor (his boss) who provided the car.
We called the vendor and he was the rudest person ever. He was extremely unprofessional. We told him that we made 25% advance payment, he criticized that the payment went to the app, not us. We are providing you the car. We mentioned that we booked your car via cabbazar app. He words were “agar aapko bich Raaste mei hum utaar de na toh app wale Gaadi nahi bhejenge” (translation: if we drop you off in between the road, the app will not be able to send car to pick you up) and then he abruptly disconnected the call on my face.
So tell me one thing, do you not verify your vendors. Is this the security and safety you provide between our journey? If the driver or the vendor literally drops me and my family in between nowhere on the road, what do you expect me to do in that situation?
This shows extreme unprofessionalism on your part because we booked the cab via your company.
I have already made 25% advance payment while booking the car. After the journey or in between the TOTAL journey, I was suppose to pay ₹8500 more. Within 3 hours in the journey, we were asked to pay ₹6000 out of the ₹8500 of the remaining payment. I understand and was willing to pay all the toll charges and gas payments on the spot. The issue was why ask most of the payment (₹6000 when the gas and toll charges was of ₹3000) beforehand. The driver asked us to connect with the vendor (his boss) who provided the car.
We called the vendor and he was the rudest person ever. He was extremely unprofessional. We told him that we made 25% advance payment, he criticized that the payment went to the app, not us. We are providing you the car. We mentioned that we booked your car via cabbazar app. He words were “agar aapko bich Raaste mei hum utaar de na toh app wale Gaadi nahi bhejenge” (translation: if we drop you off in between the road, the app will not be able to send car to pick you up) and then he abruptly disconnected the call on my face.
So tell me one thing, do you not verify your vendors. Is this the security and safety you provide between our journey? If the driver or the vendor literally drops me and my family in between nowhere on the road, what do you expect me to do in that situation?
This shows extreme unprofessionalism on your part because we booked the cab via your company.
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Response from developer
We apologize for the inconvenience. We request that you share your concern at support@cabbazar.com and we will definitely look into it.
Fine but not a great experience
Booked a taxi for outstation at 3:30 pm. Taxi got confirmed with driver allocation. Spoke to driver too. After confirming he declined to come. Same with 2nd driver. 3rd driver got assigned and came after 90 mins. Reached destination 3 hours late than supposed to be. Driver showed trip meter reset and denied showing odometer. He had set 2 trips and final meter reading showed some 30 km extra. Was too tired after 8 hours of journey to argue with him. Paid some 400 extra because of drivers non transparency . He even objected to switch on AC. After much discussion switched on but frequently turning on and off. Not a great experience because of driver(off course this is nothing to do with Cabbazar, but should onboard honest and genuine drivers
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Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
