Left at middle of nowhere for 2 hours
Pathetic customer service. Car loan was due hence load cleaning officers grab driver in mid way. First driver made is wait for 1 hour but still couldn’t come. Our booking amount was refunded as 2 hour validity voucher and next ride was 1 hour away. The next ride booking amount was 1300 while previous booking amount was 1700. 400 is still stuck with this pathetic app. Not interested in another ride. They refuse to refund in bank account
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Most worst service
I had a U.S. visa interview scheduled tomorrow, and due to the last-minute cancellation of my booking, I was forced to secure an alternative rental at a higher cost of ₹8000. Given the urgency of my situation and the financial impact of this issue, I will be submitting all relevant evidence to my corporate attorney.
If immediate reimbursement is not processed, legal proceedings will be initiated, including a substantial financial claim against Cab Bazar for the distress and inconvenience caused. This situation is unacceptable, and I expect swift resolution.
Kindly proceed with the reimbursement without delay so I can finalize my alternate travel arrangements.
Another incident :
The driver charged Rs 4,144 instead of Rs 3,784, which is Rs 360 more than expected, even though he was unable to drop me at my destination. During the journey, he asked us to exit the car twice, and later claimed an additional 10 km had been traveled. I argued, but I did not wish to escalate the situation, so I paid Rs 160 extra. For the Kolkata Airport to Bankura route via Arambagh, the distance is below 176 km, and I have evidence to support this. The driver added an airport gate fee of Rs 100, despite the fact that he did not wait for a single minute—we were already waiting outside when he arrived. He also charged an additional Rs 100 for tolls, which was incorrect, as the toll charges for this route should not exceed Rs 65. In total, I paid Rs 360 extra (Rs 160 for additional distance, Rs 100 for gate fees, and Rs 100 for toll charges), out of which Rs 160 plus Rs 100 plus Rs 35 were fraudulent charges. As an existing passenger, I request a refund of Rs 295
Thanks,
If immediate reimbursement is not processed, legal proceedings will be initiated, including a substantial financial claim against Cab Bazar for the distress and inconvenience caused. This situation is unacceptable, and I expect swift resolution.
Kindly proceed with the reimbursement without delay so I can finalize my alternate travel arrangements.
Another incident :
The driver charged Rs 4,144 instead of Rs 3,784, which is Rs 360 more than expected, even though he was unable to drop me at my destination. During the journey, he asked us to exit the car twice, and later claimed an additional 10 km had been traveled. I argued, but I did not wish to escalate the situation, so I paid Rs 160 extra. For the Kolkata Airport to Bankura route via Arambagh, the distance is below 176 km, and I have evidence to support this. The driver added an airport gate fee of Rs 100, despite the fact that he did not wait for a single minute—we were already waiting outside when he arrived. He also charged an additional Rs 100 for tolls, which was incorrect, as the toll charges for this route should not exceed Rs 65. In total, I paid Rs 360 extra (Rs 160 for additional distance, Rs 100 for gate fees, and Rs 100 for toll charges), out of which Rs 160 plus Rs 100 plus Rs 35 were fraudulent charges. As an existing passenger, I request a refund of Rs 295
Thanks,
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Response from developer
We apologize for the inconvenience. We request that you share your booking details at support@cabbazar.com and we will definitely look into it.
Positive experience
We have recently used CabBazar to book a couple of longer one-way trips and a day-trip and in all cases everything went smoothly from initial registration, to bookings at competitive prices, clear instructions and prompt follow-ups. To avoid any misunderstanding related to final payment at the end of the trip, it is important to be clear on what the price does and doesn’t include (information is provided in the booking) as the final settlement is done with the driver and CabBazar only sends an invoice on on driver’s behalf upon completion of the transaction.
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CabBazaar is total FRAUD
Update: DOUBLE FRAUDSTERS - ENTIRE OPERATION IS BAIT & SWITCH with hidden charges - a) Cabbazaar takes its cut at time of booking itself & shows discounted booking prices
Once they take their cut, they refuse to refund that under any circumstances - even if the driver refuses to come to the pickup point and i have to take another local cab to meet the driver somewhere else (as was my case)
b) but when the driver comes, he adds 30% extra in toll, parking etc fees (app only shows “toll charges extra” but never mentions what the charges are for the particular trip booked)
c) app says "AC sedan" under the booking but drivers ask for another 17% extra for AC in 35deg heat.
Then they cite CB policy fine print on their WEBSITE that says "No AC in the mountains" but app shows nothing.
The NET TOTAL IS MUCH HIGHER than directly bookng a car locally.
Hence this whole service is fraud and only built on giving perceived discounts by hiding extra charges
Once they take their cut, they refuse to refund that under any circumstances - even if the driver refuses to come to the pickup point and i have to take another local cab to meet the driver somewhere else (as was my case)
b) but when the driver comes, he adds 30% extra in toll, parking etc fees (app only shows “toll charges extra” but never mentions what the charges are for the particular trip booked)
c) app says "AC sedan" under the booking but drivers ask for another 17% extra for AC in 35deg heat.
Then they cite CB policy fine print on their WEBSITE that says "No AC in the mountains" but app shows nothing.
The NET TOTAL IS MUCH HIGHER than directly bookng a car locally.
Hence this whole service is fraud and only built on giving perceived discounts by hiding extra charges
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Response from developer
This doesn't sound right! Please reach out to us at support@cabbazar.com so that we can get your issue addressed and we shall connect with you soon.
Fraud app - hidden charges
Fraud app - mentions "AC sedan" for a booking in the hills but drivers ask for 17% extra charges for AC in 35deg heat. Apparently Cabbazaar policy fine print on their website mentions "No AC in the mountains" but the app & booking page mislead customers into thinking an AC sedan is provided.
