Cadence Bank User Reviews

What users say

Top reviews

Sick of this bank changing names.

This bank has changed names 3 times since I’ve had an account. The current transition is a disaster. Stay away.

Great Customer Service

We have been with Cadence, even before they were Cadence, for many years. We’ve always had good service at the bank, online, and on the phone. We appreciate you and recommend you. I know you’ll be changing to Huntington Bank.

Rating for home loan

This bank have been helpful and communicative with me make any bank needs maybe met if I fit bracket

Great app

I love being able to make deposits through the app and being able to name each account so I know each account at a glance.

Closing all our Cadence accounts

Changing due to the acquisition. Huntington Bank will eventually sell and we don’t want to have to go thru the trouble of changing our banking info in the future for all our auto draft bill payments so we’re moving to JP Morgan Chase bank that likely won’t sell in the future

Slow, buggy, awful

If I had a dollar every time this app stalled, lost its own thought process or simply was unavailable, I’d never have to use to check my balance!

App Sucks.

Buggy. Even after updates, it takes 3 or 4 attempts to open the app before it actually works.

Not happy

Very frustrated with cadence on so many different levels. My husband has been begging me to change Banks for years and it’s possible now that you are changing to Huntington’s now. Changing our account number? I’ve had this number for over 40 years. What a big inconvenience this is. Also made a recent deposit and you guys put a hold on the money for almost 2 weeks for the entire amount to be deposited. Not happy with cadence at all.
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User Friendly

I totally enjoy my Cadence Bank banking!

I’ve watched the Changes

I moved back to MS 1997 and I been with this bank since than, name changes and staff changes. And even a full make over of the physical building. It’s the customer service that keeps me here. I feel safe.

Rarely opens and requires verification every other time

The login screen does facial recognition then spins then nothing. On the rare occasion I make it past that screen, it needs me to verify my text or email. It’s EXHAUSTING using this app!

Sucks

This app sucks try to log in it loads and nothing same main screen no matter how many times you log in act like it’s loading and nothing

Depositing 1st mobile

This was so fast and so convenient!!

Chad is amazing

My guy in rainbow city is amazing. Chad Davis

George’s Bank

I love the mobile app

Worst App Ever

Don’t work, send text to verify same day I was just logged in. Lags and don’t transfer funds.

Gracias

Excelente

Better

Now Upgrades should take place in the middle of the night when last people are using the app so less people are upset by the downtime

Friendly

Personal are always friendly.

Pro help

I tried, unsuccessfully, to open a new account on-line.
Went to see Dana, in Hwy 96 branch, and she opened the account rapidly and explained the whole process as she performed it.
Professional and personable are her best attributes.