Junk software. Firmware update trashed control panel operation.
I can’t more firmly express how disappointed I am in this interface. At the moment the app shows that it is Connected to the spa (green icon), the lights are 100%, and the jets are on high. Yet I unplugged the HNA unit last night in hopes of regaining control at the panel. The spa was shut down eventually at the panel.
This app merely checks the box that says “yeah, we got an app for that” while it offers no functionality or true value to the paying customer.
Response from developer
Thank you for taking the time to share your experience with our app. We are sorry to hear about the frustration you've encountered, and we sincerely apologize for the inconvenience this has caused. Your experience is important to us, and we are committed to helping you make the most of your hot tub journey. We encourage you to reach out to our dedicated team of experts who are here to assist you. You can contact them at 800-999-4688 or visit us at https://www.calderaspas.com/owners-corner/customer-service. We genuinely appreciate you bringing this to our attention and look forward to assisting you soon. Vanessa - Customer Care
Pretty good
Response from developer
Thank you so much for taking the time to share your feedback and insights with us. We appreciate your thoughts, and we've shared your concerns and suggestions with our team. I completely understand your frustration with the lag you've been experiencing. It’s possible that your internet connection is contributing to this issue, and we hope a stronger connection will help resolve it. I also hear your concerns about the light color options, and we are committed to exploring this further to enhance your experience. Your review means a lot to us, and it truly inspires our commitment to continuous improvement. If there's anything else we can assist you with, please don't hesitate to reach out to our dedicated service team at 800-999-4688 or visit https://www.calderaspas.com/owners-corner/customer-service. Happy hot tubbing! Vanessa - Customer Care
They did it again!
You can’t remove sign in options (through Google, etc) and force your users to re sign up and reconfigure everything. This is a joke…
Response from developer
Thank you so much for sharing your concerns with us. We truly apologize for the confusion, as we understand how frustrating this can be. We recognize the challenges posed by our legacy app and designed the new version to address those pain points and deliver a more reliable experience. I recognize that you need further assistance, and I want to assure you that we are here to help you through this process. Please reach out to our Customer Service team at 800-999-4688 or CustomerService@Watkinsmfg.com and have your spa's serial number on hand to expedite the assistance. Your feedback is invaluable to us, and we are committed to making your experience with the new app as positive as possible. Thank you for your understanding during this transition; we genuinely look forward to working with you soon. Vanessa - Customer Care
