Amazing drinks terrible app
The old app was great. The new one doesn’t save past orders well, it is harder to share rewards accounts across phones, and it takes longer to go through. I order less because of not sharing the rewards across phones, why do I need a link for email verification instead of a number I can enter?
RRirivers
Response from developer
We're so sorry the app update has made things harder — that's the last thing we want. Your feedback about past orders, rewards sharing, and verification steps is really valuable, and we've noted these pain points. We want ordering to feel seamless again. Please reach out to our support team and we'll make this right.
Add option to app
I love candy cloud’s birthday cake soft serve ice cream. The frosting is my favorite part of the creation and I would love if you guys were to add the option to make the pink frosting an add on for all layered ice creams!! Also adding more options in the soft serve special request for an order would be nice! For example if someone wanted to order the strawberry crunch ice cream creation but they don’t want white cake, an option to request no white cake (or other things) would be nice.
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AAlexandra.k6
App is not user friendly
Almost took 20 min to place order
Ssourpactch
Response from developer
We're so sorry to hear your ordering experience was frustrating — that's not the smooth, easy process we want for our customers. We take app usability seriously and truly appreciate you letting us know. Please reach out to our support team and we'll do our best to make this right.
Old app was MUCH better
The old app was easier to use and more aesthetically pleasing. I also lost my reward when updating so be careful!
RRaylh304
🩷
10/10 hands down
Mmeeememmememe
