Terrible app, terrible support.
This app may be the single worst app I’ve ever used. Not acceptable for a $500 device or a $5 device. Do not buy.
Worst App Design I’ve Used
Terrible. Just terrible.
Terrible interface
The quality of the canvia frame is great, but the interface between it and this app or the desktop app is awful. The frame constantly loses it’s connection to the wifi and then the process to reconnect is like untying some gordian knot. Because of this updating playlists always take two hours.
Horrible Makes Me want to get rid of my Frame
Horrible just plain horrible. Ok they do an update wipes my data and now I have to setup my frame, sign in passwords. For some reason it feels like I am starting all over again setting up the frame ahhh man. The connection and wife is way too complicated. I work in the tech industry as a developer and this stupid app has me scrathing my head. Please figure out a way to make this way simpler.
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Abysmal App Doesn’t Work
The app doesn’t work since the last update. When I go to the settings to allow access to all photos it just hangs. I can’t upload any photos. Now I have a blank ditigal picture frame hanging on my wall.
Doesn’t Work
The app doesn’t work since the last update. When I go to the settings to allow access to all photos it just hangs. I can’t upload any photos. Now I have a blank ditigal picture frame hanging on my wall.
Great update
Alot of great improvements made to the app. Thank you devs
Terrible app, support and product
We bought the canvia as it seemed like a product and to encourage businesses like this. The device worked well for sometime and of course its display and quality are great. However, the app seemed extremely rudimentary and surprising for a tech company. We still worked with it and the device was fine until it decided to just go blank. Have tried all the support tips to reset and try everything to set this right. Reached out to the company support and didn’t really get much. This app doesn’t make anything easy. And it has not had updates for years which is shocking. The device is a disappointment and this app is worse.
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OPEN SOURCE THE CODE OR SUPPORT YOUR CUSTOMERS
Clearly UAT was not done for this software, after YEARS no more support or updates when you know it’s a terrible user experience, before you turn the API/website off open source the code at the VERY least AND LET SOMEONE ELSE TAKEOVER so this wasn’t a total waste of money for your customers. What an insult, delivered bare minimum ‘viable’ product and never updated.
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Good god, why is this app so bad
This is probably one of the worst apps for a physical device i’ve ever has the displeasure of using.
thanks i hate it
thanks i hate it
Infuriatingly awful
The hardware is good, the pictures are pretty, but the software is unusable. Features are strewn about randomly in three different interfaces: https://my.canvia.art, a native desktop app, and this deeply terrible app. Constant failures to connect to the device, inconsistent erratic behavior. I’ve had the Canvia for 2+ years and long ago stopped bothering to switch out the art because it sparked no joy to deal with the app. I just took another look and nothing had improved. Canvia needs a major investment in its software.
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Christmas gift does not work
I can’t even sign up on the app to start uploading my pictures. It keeps circling, trying to load.
The worse app ever!
One would expect a $500+ photo frame to have a better application. It’s like all the money went towards making the product and advertising it and only $100 was left in the budget to design the iPhone app to make it work. It is really user unfriendly. You waste an enormous amount of time going back and forth picture by picture trying to upload the photos. Once you upload the photos you can’t even see it on the phone app. If you can’t see the photo then you can’t delete it.
The easiest way to see your photos is through the desktop and by uploading photos to their server. If you upload to their server then everyone at Canvia has access to your photos. Also if this company goes out of business then you are left with a useless expensive device. Someone at Canvia needs to get their act together and make this more user friendly.
The easiest way to see your photos is through the desktop and by uploading photos to their server. If you upload to their server then everyone at Canvia has access to your photos. Also if this company goes out of business then you are left with a useless expensive device. Someone at Canvia needs to get their act together and make this more user friendly.
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Sad to see such a poor app with such a nice product
I was really excited to get my Canvia and am impressed with how detailed the images are.
The app has a lot of problems and is poorly designed. You would think that for as much as the spend on the product and marketing that they would invest more in the interface for their product. It doesn’t synch well with the web site. The app itself is clunky and cumbersome to navigate. I could keep going on but don’t want to waste my time
Its really sad
The app has a lot of problems and is poorly designed. You would think that for as much as the spend on the product and marketing that they would invest more in the interface for their product. It doesn’t synch well with the web site. The app itself is clunky and cumbersome to navigate. I could keep going on but don’t want to waste my time
Its really sad
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Display=beautiful; App=the worst
This product display is absolutely beautiful. The app as well as the online interface for organizing and uploading your photos is abysmal. We have owned ours for 4 years and I can’t believe they have this spectacular product but haven’t invested in software to run it well. It’s an exercise in frustration every time I try to update anything on my display.
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Queue control is huge improvement
For a long time, not having visibility in the queue was difficult. However with the last app revision, queue is visible and one can select any image and display it on the Canvia art canvas. Thanks for listening to your customers. This is a really huge improvement. Canvia Art display looks amazing. Keep the great work going!
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Worst app ever
By using the website, desktop app, (which was hard to find) and the mobile app, I finally after an hour plus of frustration, got a playlist of my personal artwork to play. Took about 6 tries though, doing the same steps and getting different results. The definition of insanity. This entire system is in need of a major overhaul as nothing actually works with regularity. Function is seriously different on mobile vs desktop vs web. Had to use all three just to upload photos to a playlist. Playlist would not play on mobile. Starting with a fresh restart and a fresh login on web seemed to be the only way it would let me play a playlist. All I wanted was a playlist of art to play, like an old screensaver from the early 2000s. So frustrating for what should be easy. Display pictures on a playlist like a slideshow. Took forever and I’m still not sure why it worked this time. TLDR: 500 dollar picture frame was incredibly difficult to get to display pictures in a playlist
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Incredible disappointment, utterly broken app
Absolutely miserable product. Frame looks nice, but it is fundamentally broken and their atrocious app forces you into their walled garden. Cannot even log in to their website directly, they force you to use an atrocious app that essentially only lets you rotate through some stock images. App should be removed from App Store. Avoid at all cost.
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Stay away from this product
I have 3 of these. Great promise but the software is so buggy it renders the device basically unusable. This is made even worse if you have multiple canvia devices. Customer support claims things work as design. It’s a total joke. Wait until someone else produces a large frame
Product. This one is a dud
Product. This one is a dud
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Very buggy
App crashes every time just trying to upload some photos from phone’s gallery. When it doesn’t crash, Upload works about 1 in 10 attempts. Most of the time it ignores that you have tapped upload. For a device that costs this much money this is very disappointing, especially since the Canvia was a Christmas gift.
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