User friendly
I love the app easy to transfer and pay bills. Easy to check my balance to see what checks cleared too.
Loving my bank
I have been with cap com since it was excelsior bank. It has only gotten better and better. The customer Service is like no other! Ur number one fan Bea
Capcom
Capcom is the original bank that I am dealing with. I like Capcom I don’t think Broadview is a good fit but who am I I’ll continue to work with Capcom and when they turned to Broadview, I will try to find another bank. Unfortunately I will be losing a great place to do business with
Cap-Com. Braodview
Phone systems and branches are hard to deal with, they always pass the buck to someone else , the phones when you enter a extension it never is directed to the rite person, and with all the personal questions you have to answer your on the phone for more time needed to get the result you need. If your going to have branches like Cooperstown, put real people behind counter, not a hard to use machine . Trail north branches are all managed by real tellers, and officers in all there locations at or the same or better rates you have. It’s been a struggle for me with this credit union I do not like dealing with memorex. Seems like I have to drive 2 hours to get to a real location . Can’t your company expand like to Hamilton ny , or Earlville, Sherburne, Norwich there are a lot of state employees here to not only Albany area.
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Mobile Deposit is Broken
App keeps getting stuck when it tells me to rotate the screen to mobile deposit a check. It’s very annoying and inconvenient.
