User friendly
I love the app easy to transfer and pay bills. Easy to check my balance to see what checks cleared too.
Loving my bank
I have been with cap com since it was excelsior bank. It has only gotten better and better. The customer Service is like no other! Ur number one fan Bea
Capcom
Capcom is the original bank that I am dealing with. I like Capcom I don’t think Broadview is a good fit but who am I I’ll continue to work with Capcom and when they turned to Broadview, I will try to find another bank. Unfortunately I will be losing a great place to do business with
Cap-Com. Braodview
Phone systems and branches are hard to deal with, they always pass the buck to someone else , the phones when you enter a extension it never is directed to the rite person, and with all the personal questions you have to answer your on the phone for more time needed to get the result you need. If your going to have branches like Cooperstown, put real people behind counter, not a hard to use machine . Trail north branches are all managed by real tellers, and officers in all there locations at or the same or better rates you have. It’s been a struggle for me with this credit union I do not like dealing with memorex. Seems like I have to drive 2 hours to get to a real location . Can’t your company expand like to Hamilton ny , or Earlville, Sherburne, Norwich there are a lot of state employees here to not only Albany area.
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Mobile Deposit is Broken
App keeps getting stuck when it tells me to rotate the screen to mobile deposit a check. It’s very annoying and inconvenient.
Doesn’t Work On iPhone 14
The mobile check deposit feature does not work at all for the new iPhone 14 for any model. It’s been more than two months now and they still haven’t fixed it. CapCom has gone drastically downhill since the SEFCU merger; what was previously an ideal bank to deal with has become a nightmare like all the others, and this is just one example.
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Check deposit is broken
I can’t deposit a check. App keeps asking to “rotate your device to continue your deposit.”
When you rotate nothing happens, and the app is basically hung. You have to force close the app and reopen to get back into it. I have two phones and it’s happening on both.
When you rotate nothing happens, and the app is basically hung. You have to force close the app and reopen to get back into it. I have two phones and it’s happening on both.
Mobile deposit is broken
App keeps asking me to rotate my phone which I do and nothing happens. Tried both with the portrait lock on and off and still will not work
No mobile check deposit
I normally love this app but I recently moved out of state and was confident I could keep the same bank since I love them so much….but now the mobile check deposit doesn’t work and I have no way of getting my money into my account without driving all the way back home. Very disappointed with the update.
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Issues with Mobile Check Deposit
Not sure why, but for some reason when I try to deposit my checks, the screen gets stuck and says “rotate device to continue deposit” and it’s really frustrating. Otherwise the app is fine
Review
CAPCOM is ALWAYS #1 to me with their customer service and the ease to navigate on this platform via my iPhone!
AnnMarie
😊
AnnMarie
😊
Highly recommend
Nothing but positive experience with this app
Just wanted to say thanks to Don for very good customer service I really appreciate you .
Thanks again. From Patricia Powell
The Best CU
CAPCOM has been such a great financial institution! They have always been very attentive to the needs of the community for which it serves and such a wonderful partner in my financial needs! Thank you CAPCOM for all that you do for us!
Loving my bank
I have been with cap com since it was excelsior bank. It has only gotten better and better. The customer Service is like no other!
Ur number one fan
Bea
Ur number one fan
Bea
Easy to use and navigate
I am a new member to CapCom and this banking app is so much more easier to use then my previous bank. Also this credit union is a much better place to bank! Customer service is amazing!!
Service since I was 21
I started with CAPCOM when I was 21. Love the bank. Hate that CAPCOM is merging with SEFCU. The App and everyone at my local Glenmont branch are absolutely amazing and I would hate to see them turn into the terrible SEFCU branch across the street. CAPCOM gave me my first loan when In 2006 when I was 21 with literally no credit. Have absolutely nothing but good things to say about the company. We used SEFCU mortgage services for our first house and I cannot even begin to explain the horrors that ensued with using them. I could probably write an essay with my terrible experiences, they do not care about the customer. When I walk into my local CAPCOM branch I feel like family.
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Good app
Good app, but becomes a pain if you have multiple bank accounts. If they integrated something similar to how google allows multiple Gmail accounts it could be a 5 star app no doubt
Love them
I been with Cap Com for over 5 years now and the Staff are every helpful and Loving
User friendly
I love the app easy to transfer and pay bills. Easy to check my balance to see what checks cleared too.
