App is horrible
There’s always a sign in issue. The search portal for finding a pcp/doctors is outdated. A lot of junk numbers and incorrect doctor’s offices there.
Worst App Ever
I have never in my life used an app that was more useless than this one. Over 90% of the time I can’t log in, and when I can, I don’t know where to go. It’s the least user friendly app I’ve ever used. I hate this app.
Rarely logs in
I cannot log in to the app most times I try. I get an error message. It is frustrating and pretty much worthless right now.
Barely Functional on iOS
Log-in attempts mostly result in “Safari can’t open the page because the network connection was lost”, making the app extremely unreliable. Using different networks, disabling VPN, etc. seems to have no effect.
Doesn’t work
The app never allows me to sign in. As others said, it always pops up with a error message that connection is not secure and doesn’t allow you to do anything beyond that screen
Terrible
The app hardly ever works.... been this way for at least 6 months. I've tried everything and it only works like 5% of the time.
Cannot login
I cannot get past the login page. It keeps saying network connection lost and kicking me out. I can go to the website and log in without a problem but the app doesn’t work.
Bad bad
To became bad should improve a lot. The worse app ever.
2 weeks trying to sign in
The app itself when you can actually get into it is actually pretty decent. I’m able to book my appointments, change my information. It’s fairly easy. I appreciate it. The only issue is I can’t get into it anymore and it’s not that my username or my password are wrong. It’s that, it doesn’t matter how strong of a Wi-Fi signal I have every time I try to login, it tells me that it can’t open the page because the connection was lost. I’m gonna go ahead and safely assume that the app is being worked on, but it would be fantastic if I can get an email to let me know that the app is being worked on or something. I didn’t think it was gonna take two weeks I’m pretty sure I missed my appointment already. I don’t know. Yeah not the best quality.
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Consistently Fails to Log In
Logging in often results in an error message stating that the network connection was lost.
Blue Cross of California seems to be able to get a decent app (4.5-5 star rating in app store), but Capital Blue Cross seems to have absolutely no motivation to fix their apps (1-1.5 star rating for years, now)
Blue Cross needs to do some housekeeping
Blue Cross of California seems to be able to get a decent app (4.5-5 star rating in app store), but Capital Blue Cross seems to have absolutely no motivation to fix their apps (1-1.5 star rating for years, now)
Blue Cross needs to do some housekeeping
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Immediately crashes to desktop on login
Rarely does logging in even work because the server constantly disconnects. Tying a mobile device to your account is impossible because of this so I use the email. But on every device tried, including iPad, and iPhone, upon signing in a disclaimer is displayed upon which after immediately the app crashes to desktop.
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Can almost never get into the app
Please fix your app. I try logging in and am constantly met with “Safari can’t open the page because the network connection was lost.” I’m connected to Wifi with no connection issues. Why does logging in even go through Safari? Sometimes it’ll get to the point where i can enter the code that’s texted to me but am still met with that error message. Make a usable app or don’t have one.
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Login problem
It never logs in, even after like three hundred attempts. Total waste of time.
App rarely ever works
Most of the time I am unable to sign in to see by Capital Blue Cross benefits and find a provider. It comes up with a screen saying that it is not secure and asked to proceed anyway and then when you click on that it brings you right back to the original screen asking for the password. when you do it over again most of the time it comes back with a blank screen mentioning something about a connection.
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Buggy
Unable to login. Constantly says lost network connection which is not true. Better to create a web shortcut on your home screen.
Back button anyone?
The app experience is bad. Once you select a provider to see their details, there is NO back button to get back to the list of providers. If you hit the back button that does exist, you need to start the search from the beginning.
Still sucks
Came back to review again 2 years later because this app NEVER WORKS. For the amount of money insurance companies make you’d think they can develop an app to work properly.
Completely non-functional.
Will not open beyond the login screen. It’s 2026 and you can’t build a functional app? Useless.
Terrible. Just terrible.
Absolutely trash. There is no excuse for this app to have such poor functionality. I shouldn’t have to navigate to a web browser to pull up my benefit information, DELETE!
Worst App Ever
I’ve never had a healthcare app this bad. Every time I hit “Claims” it tells me “Something went wrong. Please try again”. I’ve uninstalled and reinstalled it numerous times-even shutting down my phone prior to reinstalling it. The only way I can get to my claims is by clicking on the link to take me to the website and then it takes forever to load.
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