Cannot login
I cannot get past the login page. It keeps saying network connection lost and kicking me out. I can go to the website and log in without a problem but the app doesn’t work.
Consistently Fails to Log In
Logging in often results in an error message stating that the network connection was lost.
Blue Cross of California seems to be able to get a decent app (4.5-5 star rating in app store), but Capital Blue Cross seems to have absolutely no motivation to fix their apps (1-1.5 star rating for years, now)
Blue Cross needs to do some housekeeping
Blue Cross of California seems to be able to get a decent app (4.5-5 star rating in app store), but Capital Blue Cross seems to have absolutely no motivation to fix their apps (1-1.5 star rating for years, now)
Blue Cross needs to do some housekeeping
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Immediately crashes to desktop on login
Rarely does logging in even work because the server constantly disconnects. Tying a mobile device to your account is impossible because of this so I use the email. But on every device tried, including iPad, and iPhone, upon signing in a disclaimer is displayed upon which after immediately the app crashes to desktop.
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App rarely ever works
Most of the time I am unable to sign in to see by Capital Blue Cross benefits and find a provider. It comes up with a screen saying that it is not secure and asked to proceed anyway and then when you click on that it brings you right back to the original screen asking for the password. when you do it over again most of the time it comes back with a blank screen mentioning something about a connection.
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Buggy
Unable to login. Constantly says lost network connection which is not true. Better to create a web shortcut on your home screen.
Back button anyone?
The app experience is bad. Once you select a provider to see their details, there is NO back button to get back to the list of providers. If you hit the back button that does exist, you need to start the search from the beginning.
Completely non-functional.
Will not open beyond the login screen. It’s 2026 and you can’t build a functional app? Useless.
Terrible. Just terrible.
Absolutely trash. There is no excuse for this app to have such poor functionality. I shouldn’t have to navigate to a web browser to pull up my benefit information, DELETE!
Worst App Ever
I’ve never had a healthcare app this bad. Every time I hit “Claims” it tells me “Something went wrong. Please try again”. I’ve uninstalled and reinstalled it numerous times-even shutting down my phone prior to reinstalling it. The only way I can get to my claims is by clicking on the link to take me to the website and then it takes forever to load.
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Garbage
I have never left a review on an app before. This is a complete slap in the face for anyone who decides to sign up with capital blue cross. Unusable
A joke
The upgrade of this app is an absolute joke. Passwords don’t work and when you reset: the moment you tap enter it shuts the whole app down. There is no way to actually access a medical provider using this app.
App doesn’t work
I am trying to sign on and when I do, it opens snd closes immediately forcing me to reopen the app and try to sign on again, only for the same thing to continue happening over and over.
Worthless
Constant login loop that will not allow you to log in! Just keeps asking for password, then access code then looping back to password (which I know is correct since I can access from a desktop with the same password). Please fix!
Trash
Trash app. Can’t book virtual sessions.
“0”
If I could give this a 0 I would. This is a horrible app and 99% of the time, I can’t even log in. It just keeps going in a loop of asking for my password. Seriously if you can’t make an app that works, just give it up! Using iPhone.
Impossible to Use
Absolutely abysmal user interface. If you try to search for those in network, and you click on a result, you can’t get back to the result page without going through alllllllll the steps all over again. What a headache. Terrible.
Never actually worked
I tried just setting up an account and it won’t even let me get an initial login. I tried to reset my u/p and still didn’t work. For a healthcare company I expected better.
VirtualCare is useless
Location services are bugged on every device/browser I have available to me. Not a good look to a new subscriber
Edit:
just called their customer support line for help with the above issue. Once I was on hold after making my selections some one picked up and announced themselves as "H and R Block".
What in the actual
Edit:
just called their customer support line for help with the above issue. Once I was on hold after making my selections some one picked up and announced themselves as "H and R Block".
What in the actual
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No Wallet?
This app is the worst. It is so unbelievably hard to get to your ID Card. I have to sign in with my username and password, then wait for a 3rd party authorization code just to get access to proof of insurance. That’s assuming the doctor’s office has cell reception, which many don’t, because they’re all in concrete buildings. The only thing I use this app for is proof of insurance, and it’s the hardest thing to access. You should be able to save it to your wallet, or use biometrics to log in.
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This is hands down the most glitchy, bug filled app I have ever had to use.
I cannot believe the functionality of this in 2025. It is nearly impossible to smoothly schedule an appointment without some error popping up and forcing you to restart the entire process. I’ve had to go without medication multiple times due to issues from this app. I am writing this after an hour of trying to schedule an appointment and calling to schedule isn’t even an option with the provider. Unbelievable.
Update - I have missed yet another appointment due to this app after walking through every single troubleshooting step with Customer Care. Is anything going to be done to fix this app?!
Update - I have missed yet another appointment due to this app after walking through every single troubleshooting step with Customer Care. Is anything going to be done to fix this app?!
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