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Capital Blue Cross

Capital Blue Cross

by Capital Blue Cross

102 ratings
74 reviews
💪 Health & Fitness
Free

Details

  • Released
  • Updated
  • September 8, 2020
  • September 25, 2026

Developer

Capital Blue Cross
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Capital Blue Cross screenshot #1 for iPhone
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Reviews summary↘︎
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🔄3+ apps
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❓4 answered
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📦~ in 4 weeks
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About

Manage your health insurance benefits conveniently from your smartphone or tablet. Access plan details and stay informed about your coverage wherever you are.

✓Manage benefit plan
✓On-the-go access
✓Smartphone and tablet compatible
✓View coverage details
Show original description

What users say about Capital Blue Cross

Reviews of Capital Blue Cross are mostly negative: the Health & Fitness app is rated 1.3/5 from 102 App Store ratings. What users like most: decent when it works, can view essentials. Top complaints: constant login issues, app crashes frequently. Summarized from real user reviews.

Positive things

  • 👍Decent when it works
  • 👍Can view essentials
  • 👍Virtual care accessible
  • 👍Quick HSA balance view
  • 👍Digital ID cards available
  • 👍Can book/change appointments (when accessible)

Negative things

  • 🐛Constant login issues
  • 🐛App crashes frequently
  • 🐛Network connection errors
  • 🐛Outdated search portal
  • 🐛Incorrect doctor information
  • 🐛Unreliable
  • 🐛Barely functional
  • 🐛Least user-friendly
  • 🐛Hard to navigate
  • 🐛No back button in provider details
  • 🐛Slow loading times
  • 🐛Does not keep user logged in
  • 🐛Poor UI/UX
  • 🐛Website feels like app within app
  • 🐛Location services bugged
  • 🐛Hard to access ID card
  • 🐛No Face ID/Touch ID
  • 🐛No Apple Wallet support
  • 🐛Password issues/reset problems
  • 🐛Inability to register
  • 🐛Virtual care issues
  • 🐛System errors
  • 🐛Non-functional
  • 🐛Useless
  • 🐛Terrible functionality
  • 🐛Can't get past login screen
  • 🐛App opens and closes immediately
  • 🐛Login loop
  • 🐛Cannot book virtual sessions
  • 🐛No way to contact support
  • 🐛No provider details back button
  • 🐛Missed appointments due to app issues
  • 🐛Can't get initial login
  • 🐛Password reset fields missing
  • 🐛No way to share insurance card
  • 🐛Requires multiple sign-ins
  • 🐛Freezes or logs out
  • 🐛Doesn't load information
  • 🐛Verification code issues
  • 🐛No support options for app
  • 🐛Password only allows characters/numbers, not special characters
See all reviews

What's New in Capital Blue Cross

1.41.0

September 25, 2026

Pharmacy members with access can now take advantage of LevRx services through the app. We've refreshed the Feedback icon to make sharing your thoughts even easier. Ongoing enhancements and fixes to deliver a smoother, more reliable experience.

More

User reviews

Most RecentHighest RatedLowest Rated

No Face ID or Apple Wallet in 2026

Logging in to this app is tedious. There is no Face ID as I guess they think typing my password while I’m out in public is a good idea. And even after I get through the Two Factor Authentication, sometimes the Web UI just goes to a blank screen and I have to close it and start all over. Also, there is no option to add my insurance card to Apple Wallet. “Sorry, doctor’s office, please give me 30 minutes to try and get logged into my buggy insurance app so I can’t get you my insurance card number!”
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pleomorphedpleomorphed

Awful app

How is it 2026 and this app never works?
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I can’t pay because of the website

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App is horrible

There’s always a sign in issue. The search portal for finding a pcp/doctors is outdated. A lot of junk numbers and incorrect doctor’s offices there.
Gabe422xxGabe422xx

Worst App Ever

I have never in my life used an app that was more useless than this one. Over 90% of the time I can’t log in, and when I can, I don’t know where to go. It’s the least user friendly app I’ve ever used. I hate this app.
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See 69 more reviews

Developer apps

Capital Blue Cross VirtualCare
Capital Blue Cross VirtualCare

by Capital Blue Cross

🏥 Medical

(5.3K)

Free
See developer apps

User experience

🐞

Reported Bugs

19 issues

Login issues (network connection lost, system error, Safari can't open page)

Bug

App crashes immediately upon opening or login

Bug

App closes immediately after opening

Bug

Login loop (password, access code, password)

Bug

Verification code not loading

Bug

Password reset issues

Bug

Location services bugged

Bug

Search portal outdated with incorrect doctor information

Bug

App freezes

Bug

App logs out frequently

Bug

Information not loading

Bug

Virtual care not working

Bug

Cannot register

Bug

App opens and closes immediately

Bug

Cannot get past login screen

Bug

System error messages

Bug

Provider search details lack a back button

Bug

Claims section shows 'Something went wrong'

Bug

Password reset fields missing

Bug
✨

Requested Features

10 requests

Add Face ID/Touch ID recognition

Feature

Add insurance card to Apple Wallet

Feature

Improve search portal for doctors

Feature

Provide email notifications for app maintenance

Feature

Add a back button for provider details

Feature

Allow special characters in passwords

Feature

Improve user interface and navigation

Feature

Faster loading times

Feature

Keep user logged in

Feature

Support for 2-factor authentication app sync

Feature

FAQ

What can I do with the Capital Blue Cross Mobile App?

The app allows you to manage your health benefit plan directly from your smartphone or tablet. You can access important plan details and stay updated on your coverage while on the go.

Is the Capital Blue Cross Mobile App free to use?

Yes, the app is available for free download and use. There are no costs associated with managing your benefits through the mobile application.

What devices are compatible with the Capital Blue Cross Mobile App?

The application is designed to be used on both smartphones and tablets, providing a flexible way to manage your health insurance benefits across different devices.

How does this app help me manage my health benefits?

It provides a convenient mobile platform to view and manage your health insurance plan details. This allows for easy access to information about your coverage and benefits anytime, anywhere.