Renter beware. Charged tolls & speeding fines years after terminating subscription
The service was great while the vehicle subscription was active. However, after I terminated my subscription, I continue to get charged tolls and speeding fines years after the subscription ended. It’s nearly impossible to get my account deleted. Maybe look somewhere else to rent.
Good app but not car subscription
Good app, but misleading. They don’t offer car subscription or leasing. It’s just long term rental. To be fair They are not the only ones, all their competitors make the same false claim, which is very odd. There is no leasing or car subscription in dubai. It’s all just long term rental.
Bad experience
We rented a car. It was supposed to be delivered between 2pm- 6pm. He arrives at 8:30 pm.
The driver and his colleague were very rude. He was upset because we were taking pictures of the car body (Scratches & Damages). The car was absolutely dirty inside and outside (stain on the back seat). he was videoing us as Arabic Muslim female which is against the law. He was standing very close to my body. He made me sign, pulled the key from the car and he ripped the contract.
His colleague told him to take the car and go.
He was very aggressive and physical and this is considered sexual harassment.
He took the car and left.
Absolutely not professional services. So we paid for one month rent in advance and we didn't receive the car and took our money! What kind of service is that?
The driver and his colleague were very rude. He was upset because we were taking pictures of the car body (Scratches & Damages). The car was absolutely dirty inside and outside (stain on the back seat). he was videoing us as Arabic Muslim female which is against the law. He was standing very close to my body. He made me sign, pulled the key from the car and he ripped the contract.
His colleague told him to take the car and go.
He was very aggressive and physical and this is considered sexual harassment.
He took the car and left.
Absolutely not professional services. So we paid for one month rent in advance and we didn't receive the car and took our money! What kind of service is that?
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Not working :)
The app not working at all when i want to enter the code I received by mail it will give me always massage” the code not valid ? Or the code expired
Horrible first time experience
I rarely ever give such a bad rating, but they gave me a horrible first time experience. Ruined my day and my vacation. They gave multiple commitments on time and broke every one of them.
Response from developer
We are extremely sorry to hear about your experience. Unfortunately, you experienced delays due to under staffing during the Eid period. It is certainly something we shall ensure doesn't happen again in the future. Thank you for sharing the feedback, we apologise it impacted your overall experience with us. Best regards, The Carasti Team
