CARD Prepaid Debit User Reviews

What users say

Top reviews

Can’t open an account app does not work !!!

Disappointed

????????

I'm not sure why or what’s going on but I can’t use my cards anymore or deposit my checks. Am I not able to do that anymore? I like that I could deposit my check and get my money on right away other ones you have to wait a few days unless there is another company that does the same as you. Or did.

Will steal money

Will close account not refund and steal all of your cash

Also lying on the google page saying support is 24 hours a day 365 a year which is a lie this company disgust me it corrupt and disgusting and dishonest

I had fraud on my card

I had fraud from a site they covered one of them I loss almost 6k they never paid for all of it from the same site . Now I tried to change my address they closed my account so now I can not retrieve .
my month check .They are a very had card to work with .

Absolutely WORTHLESS

When I got my very first card from card.com YEARS ago I was actually really pleased with it. Enough so that I had multiple cards and continued using them all (after getting new ones when the old expired) up until recently. It seems that the last I’d say probably 3-4 years has gone to absolute GARBAGE with these cards. My new cards have STOPPED coming in the mail and I am unable to submit for replacement cards. Customer support is excruciatingly hard to get a hold of. You CANNOT link them to ANYTHING not even cash app. You can’t transfer money to someone unless they also use the prepaid version of card.com. The list just goes on and on and on. HOWEVER!! - The Card.com Premium Banking is EXCEPTIONALLY satisfying!! I just started using it last month and I can’t stop getting excited over this card and the entire banking experience. So much so, that I’m going to order a second card and open one of the savings accounts as well. The designs are great, functionality is easy and above expectations, security is amazing and transactions as well as transferring funds, whether it’s another card user or not OR another banking app is AMAZINGLY EASY AND FAST! I can link it to ANY other app and you’re able to lock and unlock it with ease. Great job creating this new experience!
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The best

Me and my wife both use this for years we love it

Not worth the hassle

The debit card requires a minimum direct deposit monthly in order to be used for free. Apparently, no exceptions and it was never spelled out that way when applying for the card. Canceled it as soon as they tried to charge a monthly fee. Don’t advertise it as “free” and then try to charge. And NO, I won’t read your “fine” print.
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Only prepaid that charges me a fee! No Apple Pay!

I can’t load my card to Apple Pay but the app says it’s available to do so. I have to pay a 9.95 fee, and unfortunately I can only change my deposit account one more time! For my sons ssi! Card isn’t tap pay ready, so you have to swipe it everywhere. I feel like it isn’t as secure as my other cards. Called to transfer my account to their premium banking but they won’t do it. I have to start fresh from scratch. Really only like that they have an autism card.

Also, I have to log in every single time on the app! It does NOT save your password!!
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Read!

I’ve had this for years and I’m completely done with this bank company I’ve had so many fraudulent issues, a few times it was small amounts of money come out of my account but recently my account was drained from an unknown merchant from another country you’d think your own bank can stop a pending transaction/payment but no they said they’d have to wait for the transaction to go through before they can do anything which I question any other bank would instantly stop a suspicious transaction or freeze an account the app lacks of tools too some apps lets you automatically freezer your debit card while you don’t use it which would makes a good feature so these things don’t happen. So if your looking for a online bank look in a different direction this isn’t it. Also I’m sure they are just handing out your information because my account doesn’t go two months without some type of fraudulent issue.
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Beware of card.com

I have been with card.com for years and this year they started allowing a scam website company to steal money from my card at $45 a month for over eight months when I finally caught it and filed a dispute. Card com told me there was no error?! Which can only mean they are part of the scam so if you ever see HCB bill on your card, just know they will not refund your money because they are part of the scam. Apparently I lost $350 to the scam and card.com will not refund my money
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Scam

Scam signed me up for an account without permission.

This card is the worst

I would never recommend it to anyone all the limitations they have you can’t have over 15,000 in your account. And if your card is damaged or lost, they sent you a new one with new credit card number. The problem is if you have bill sent to that number they won’t get paid that makes no sense. Why can’t they keep the same number. When Bank of America send you a new card it has the same number on the card as the last card not giving you a whole new number. I just took the last of my money out of my account the other day and I would never use this again. I went with a real bank I called them and they told me they’re not even a bank, had I known what I known eight years ago I would not have gotten this account. I only got it because of the design on the card which is Oscar the Grouch. please do not get this card. If you’re reading this, they are the worst company ever. Thank you.
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Great card!

I would say that anyone that travels should have these cards! FORSURE the BEST way to travel. I uoload at any KROGERS never had problems uploading or spend anywhere in the US.
Going to the CRIBAN THIS FEBRUARY as I have used them to buy all travel plans as well as I have three cards and with everything going cashless it is going to be safer than using banking cards.
I would also carry them if u have teenage kids as I give each one of mine when they go out and as a back up safe way to have a backup plan for then. Always have a backup card u can control.
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Card Hacked

I’ve had my cards for a couple years now Ava I can tell you, Don’t Get One!!! Mine has been hacked like 7 times and they act like it’s my fault. I’ll be sitting at work and get an alert someone a hundred miles away has taken $500 from my account. I’ll call and report it and they put me on trial. I go to work and home that’s all I do and they make me do all the leg work too because their site isn’t secure. Not good Card. Com.
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Not really fully online banking..

We should be able to update our information on the app/website instead of having to call in and speak to someone we can’t understand. We don’t always have time to make phone calls, Life is pretty dang busy for people….

Lee

Had this card for 5 years now and never had an issue. I even got a second card just for my bills and everything is great.

HORRIBLE COMPANY

I have been having this card for many many years I actually slowed down my limits to even using them because of their limited access I mean we are in 2023 and they still don’t have digital card options and don’t let me mention the freakn ridiculous transfer limits I hate this company and recommend we all leave so they can lose business!!!!!!!!!! They deserve NO STARS
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They are worthless

Called 3x emailed 2 and no one has ever answered me in either response. I signed up for direct deposit and my money is MISSING. I will be reporting them both Kansas bank and card.com to the BBB if I don’t hear back soon.

Referring a friend

They say refer a friend and get $50 each but it never happens

Support is a joke

I’ve been trying to send over proof of address change for 3 weeks now and every single time it’s invalid for some dumb reason. every time I’ve talked to the “support” team they are absolutely no help and just repeat the same thing over and over that is absolutely no help.