Great App
Where would I be without this great app? Well, I’d be at a bus stop with no idea whether the next bus was on time, late or cancelled. Living in a city, where traffic congestion is endemic, the app allows me to see my options and plan in real time. How did we survive without it?
Mrs
Impress with the services
Reliable App
Always use this and have been for a long time. Very reliable for times and tickets.
Fraudsters £15 for one bus ticket
Cardiff bus are simple just stealing from customers today I’ve been charged nearly £15 for one day to go bus ticket.
This is not the first incident I’ve been doubled a number but triple charged is a first
Stay away from these thieves and fraudsters and use the Nat bus service
This is not the first incident I’ve been doubled a number but triple charged is a first
Stay away from these thieves and fraudsters and use the Nat bus service
Timeline Updates
I really love the bus updates in respect of the arrival and departure timings. It’s really accurate. 👍🏿
Cardiff bus
Bus
App not working so I had to pay again
I had an error of 504. My monthly plus ticket wouldn’t show and the driver wouldn’t let me on without buying a new ticket. The app eventually worked but said I had no tickets then 5 minutes later my monthly ticket showed. If the app doesn’t work then what’s the point of it. Now I have to do the faff of requesting a refund from Cardiff bus.
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Can’t buy tickets
Hello I can’t buy tickets on here I don’t know why! Can you please fix the bug
Really useful
Cardiff bus shows the route of different buses and you can also see where the buses are! Really useful but sometimes information on the buses is inaccurate
Willy
Had a perv behind me the whole bus journey cheers Ubisoft
Tomorrows times
On the explore tab, when selecting a bus stop, please could you show the timetable for tomorrow morning.
I appreciate the time table is on another tab, but when there are 2 or 3 busses per stop, the timetable isn’t great.
I appreciate the time table is on another tab, but when there are 2 or 3 busses per stop, the timetable isn’t great.
Nice application
Very nice to know all the bus time❤️ I like it
Awful
I’ve not used the app for a while.
I bought a day to go ticket for mobile.
I went to use it on the number 27 and my wallet kept on opening.
The idiot driver said I must have set it up to automatically open whenever it’s near the pay icon….
Who’s ever done that?
It’s set up to double click when I need to use it.
She then suggested I need to delete my cards from my wallet and try that way.
I had to buy a second ticket!
Absolute scam.
I bought a day to go ticket for mobile.
I went to use it on the number 27 and my wallet kept on opening.
The idiot driver said I must have set it up to automatically open whenever it’s near the pay icon….
Who’s ever done that?
It’s set up to double click when I need to use it.
She then suggested I need to delete my cards from my wallet and try that way.
I had to buy a second ticket!
Absolute scam.
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Student discount
I think student are not getting discount most especially the international students in wales … this is unacceptable and I think it should be reviewed
Joke
Absolute joke of an app.
Ticket would not scan.
App bus times were wrong and inaccurate.
Worst app put me onto wrong bus going to opposite direction from what I wanted.
Driver told me it was correct bus for city centre when it wasn't.
Got off and then got picked up by same bus and driver going way I wanted.
Driver was unhelpful and sarcastic.
App and driver were not a good reflection of Cardiff bus today
Ticket would not scan.
App bus times were wrong and inaccurate.
Worst app put me onto wrong bus going to opposite direction from what I wanted.
Driver told me it was correct bus for city centre when it wasn't.
Got off and then got picked up by same bus and driver going way I wanted.
Driver was unhelpful and sarcastic.
App and driver were not a good reflection of Cardiff bus today
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Bay car heaven
Always catch the bay car great service and brilliant drivers
Unacceptable Service and Lack of Accountability
Unacceptable Service and Lack of Accountability My recent experience with Cardiff Bus was not only disappointing but unacceptable. I purchased a day ticket, unaware of the significant disruptions due to a city-wide event, as the bus officer failed to inform me at the point of sale. The lack of transparency and failure to communicate effectively left me stranded, significantly inconvenienced, and out of pocket. It’s alarming that Cardiff Bus considers posting notifications on digital platforms sufficient, neglecting passengers who may not have access to or the habit of checking these sources regularly. This oversight demonstrates a disregard for customer service and the primary responsibility of ensuring all passengers are adequately informed about service changes that could heavily impact their plans. This incident has severely impacted my trust in Cardiff Bus. Refusing to acknowledge the situation or consider a refund under these circumstances adds insult to injury, showing a worrying lack of customer empathy and service accountability. I urge Cardiff Bus to reevaluate its communication policies and customer service principles. Passengers deserve clear, accessible information, especially when it affects their ability to navigate the city. Your service on this occasion was far below the expected standard, and your response to my complaint was disappointing. I expected better from a service that plays such a critical role in the daily lives of Cardiff’s residents and visitors.
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Cardiff Bus a
Tracking option is fantastic! Enables you to confirm that the bus has not yet passed your stop.
Not so good is the accuracy of the Departures at a stop. This is seldom accurate and has caused me to miss the bus on several occasions.
Timetables seem accurate enough.
All in all a good app apart from departures inaccuracies!
Not so good is the accuracy of the Departures at a stop. This is seldom accurate and has caused me to miss the bus on several occasions.
Timetables seem accurate enough.
All in all a good app apart from departures inaccuracies!
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Cardiff buss
I really love this app it’s easy to understand and have evry thing you need
Bus not tracking on app
Too many days I try to catch a 44 at 6:30 am I use the app departure tells me 5 min 1 min due try to track a bus and there is nothing in st Mellons or even close to st Mellons showing on the tracker . After standing in the rain waiting for a bus that then the departure shows as 38 mins , I walk to another stop for the 45 only to have a 44 pass me on my way . It was 5 mins late and not showing up on the tracker. This is happy2 to three days out of five making me late for work it is not exceptable and unprofessional to say the least . I am more than disappointed more like furious . Cardiff bus SORT IT OUT!
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